Steven Parish Email & Phone Number

Webster, New York, United States

Rochester, New York, United States

• Worked with the Project Management Office and partners to prepare and onboard departments for customer service functions to be performed by the RIT Service Center
• Supervise and coach 6 Service Center Analysts
• Escalation point for Service Center Analysts and ITS Support leadership for difficult customer service situations
• Identify and implement process improvements for the RIT Service Center and partner service offerings to improve customer service experience

Rochester, New York

∙ Lead teams in ITS in process improvement efforts using Lean/Six Sigma methods including DMAIC and PDCA∙ Contributes as part of the ITS Service Operations team in development, implementation, and adoption of ITIL Incident Management, Problem Management, and Request Fulfillment processes.∙ Incident Manager for Major Incidents to coordinate restoration of.

Rochester, New York Area

∙ Managed nine full time and eight co-op employees to provide IT support for six colleges, “C-level” executive leaders, three global campuses, and 65 computer labs.∙ Led cross functional team in a ITS objective to develop and implement student employment program to maximize efficiencies and student employee experience ∙ Worked as part of the Director’s.

Rochester, New York Area

System Administrator managing all IT requirements for academic department. Manage four part time technicians for daily operations.- Managing System Administrator for department of approximately 1000 students and 50 faculty and staff members- Maintained MMET/PS Active Directory Organizational Unit using additional OUs and Group Policies- Planned and.

∙ Sole network administrator for Active Directory domain comprised of 74 Windows 2000/XP PCs, 5 Macs (OS X), and 1 UNIX server∙ Exchange 2003 administrator for 46 mail enabled users∙ Project lead for total change in production software from aging UNIX software (Atlanta Based Systems’ Summit) to Windows client/server networked software (Inventrix’s.

Master Of Business Administration (M.B.A.), Management Information Systems And Services

Information Technology, System Administration