Steven Parmenter Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, United States

MSP IT Project Manager for various IT project rollouts and migrations, including SharePoint/OneDrive/O365, Okta SSO, Azure SSO, Merges (e.g. Gsuite to O365), AWS, Datto, AKTA Unicorn, Addigy, InTune MAM and MDM, Egnyte, Simeon Cloud.Work from discovery to completion.Utilizing Autotask PSA and Smartsheet.

Lowder Brook Bldg, Westwood, Ma

A customer facing technical project manager for 28 hospitals throughout the U.S. and Canada, specializing in the MEDITECH 6.x platform. The main responsibilities include performance and stability monitoring, as well as escalation of various technical issues. This is a highly visible and dynamic position within MEDITECH, which requires a great amount of versatility as well as excellent organization skills.-Act as first line of contact for EHR customer technical issues with focus on triage and task tracking.-Actively facilitate the hardware roll out, and software readiness, for MEDITECH 6.x.-Prepare sites for technical Go Live readiness involving the System Takedown process, Client Update process, Disaster Recovery process, and making sure the site meets the minimum hardware specification-Created internal technical presentation used by trainees which diagrams the client/server setup for the MEDITECH 6.x environment-Participate in onsite visits to provide the hospital IT staff with Pre-LIVE MEDITECH 6.x training. Included in the training is the printing process, performance log evaluation, explanation of the MEDITECH Windows services and their functions, and the data backup process.-Actively facilitate the triage of customer requests and issues between Performance Analysts, Application Programmers and Technical/Application Specialists.

100 High Street, Boston, Ma

The Technology Support Specialist of the Jones Day Boston office.-Hardware – Install and maintain PCs, notebooks, printers, smartphone devices. And Tandberg\Cisco C20 audio visual equipment for the entire staff and visiting clients.-Software – Install, support and upgrade various software including Carpe Diem, Chrome River, LiveNote RT, WebEx, Litera Change-Pro, Lotus Notes, and Power DVD.-Resolved issues through troubleshooting with the use of personal knowledge and work ticketing utility, HP OpenView Service Desk.-Maintain daily tape backups with Symantec NetBackup.

Support end users in all facets of LAN Administration for 35 eastern Massachusetts locations.-Create, Modify, and Delete end users and network groups in Active Directory.-Assist remote users on all hardware and software issues with the use of VMWare vSphere, Citrix, VNC, and Remote Desktop. -Support HP Mini, HP Desktop, HP Notebook, and HP Thin Client hardware and software. -Create, modify, and support Blackberry users. -Configure and install Cisco firewall and Peplink switch hardware. -Encrypt all the organization notebooks and add wireless broadband software.

Appointed to maintain all after hours IT operations for a law firm of over 100 users.-Appointed to maintain all LAN, Telecommunication, FAX and Copy Equipment for 5:00 PM – 9:00 PM shift and occasional weekend on call duties.

Selected as manager to oversee architecture of a variety of IT solution projects based on solid expertise in lifecycle management from conception to completion. -Architect of Disaster Recovery and High Availability for State Street’s enterprise applications utilizing VERITAS Cluster Server and Volume Replicator.-Architect of several cost savings initiatives including: (a) physical server to virtual server migrations, and (b) third-party software inventory of all State Street enterprise development servers which was used to eliminate several duplicate development tools.-Architect of Infrastructure Readiness initiative which is used to eliminate interference during client fund conversions thus saving money from on time deployment.-Architect of a State Street enterprise parallel environment which required three terabytes of space for four UNIX virtual servers. This has become the primary development area for two applications.

Managed and maintained the build, staging and deployment of 200 State Street applications.-Built servers and added third-party compile software to build run-time applications. Checked out source code, built applications, staged the executables and dynamic link libraries in UNIX and deployed to the User Acceptance Test or Production environment servers via Tivoli software.-Architect of SQL.INI and TNSNAMES.ORA update procedure for deployment.-Managed release third-party software library.-Managed PVCS source code repository.

Appointed to maintain and facilitate a LAN of 500 users.-Managed roll out of 200 PCs.-Performed various hardware and software upgrades for PCs including UNIX and Mainframe emulation.

Appointed to maintain all after hours IT operations for a law firm of over 400 users.-Appointed to maintain all LAN, Telecommunication, FAX and Copy Equipment for 5:00 PM – 9:00 PM shift.

Mba, Project Management

Not enrolled at this time.

Novell Certification

Bachelor Of Science