Steven Pavan Email & Phone Number

Brampton

• Initiated and established a robust document creation, management, and governance practice within IT Architecture (and beyond) spanning thousands of connected documents, diagrams, web pages, and reusable elements.
• Provided online and hard copy document and diagram output for complex and time-sensitive initiatives (e.g., instructional materials, standards, guidelines, reference documents, policies and procedures, solution design.
• Managed end-to-end governance project intake document review process (concerning the adherence to accepted enterprise architecture/infrastructure standards, practices, roadmaps, and design patterns).
• Designed, managed, and maintained SharePoint document libraries, datasheets, and supporting InfoPath forms.
• Designed, managed, and maintained Jira/Confluence project information sites.
• Designed, managed, and maintained Corporate Team Intranet site, including custom graphics creation, and review of all communications for internal and external customers.

Mississauga

• Researched, wrote, and maintained all company-wide HR and OPS policies and procedures and training user guides.
• Designed and maintained Corporate Intranet site.
• Developed and edited (specifically for web) internal Corporate Communications and marketing content.
• Actively supported Internal Communications presentation needs by planning, designing, writing, and maintaining end-user articles and supporting documentation.
• Was directly involved (senior team member) with strategic development, planning, and implementation of internal online marketing and communication plans/campaigns.
• Maintained key research and development role on cross-functional Intranet development team, including web analytics.

Mississauga

• Planned, designed, documented, and maintained clear product materials including company-wide policies and procedures; user manuals; training guides; standards and practices; reports; proposals; advertisements; and.
• Participated in policy and procedure process development to help ensure accuracy, consistency, and clarity in all manuals and published collections.
• Established effective documentation and communication template protocols.
• Assisted various cross-functional business units in identifying policy and procedural gaps and revised materials accordingly.
• Consistently created dynamic documentation that promoted and increased overall product knowledge and understanding.

Certification, English Language And Literature, General

Bachelor Of Arts - Ba, English Language And Literature, General