• Led technical operations - managed technicians, testers, and software engineers, system admins, and network admins• Strategic Planning - collaborated with team members to define product and technical direction• Project Management - Planned and proposed projects for US Government SBIR and other opportunities• Scrum Master - Conducted scrum meetings, adhering to Agile methodologies• Software Development Lifecycle (SDLC) Management - oversaw SDLC, coding standards… Show more • Led technical operations - managed technicians, testers, and software engineers, system admins, and network admins• Strategic Planning - collaborated with team members to define product and technical direction• Project Management - Planned and proposed projects for US Government SBIR and other opportunities• Scrum Master - Conducted scrum meetings, adhering to Agile methodologies• Software Development Lifecycle (SDLC) Management - oversaw SDLC, coding standards, codereviews, testing methodologies• Technology Stack Management - kept current on tech trends and advancements, tested, recommended, and implemented new technologies• Full Stack Software Engineering - Agile, Angular, HTML5, CSS, javascript, TypeScript, Node.js, Python, Ruby on Rails, MySQL/MariaDB, apache, PHP, RESTful APIs, Jenkins, CVS, SVN• Software Engineering & Scripting - Python, Ruby, javascript, bash, Powershell• R&D - Created software simulators replicating real-world conditions for testing PUMAS technology, enhancing product reliability and performance.• R&D - Rapid Prototyping with Ruby on Rails, Python, javascript, HTML5, CSS• OEM and Vendor relationship management• Linux System Administration - deployment, maintenance, configuration, and support• Apache web server - managed apache2 on Linux for company websites and internal self-hosted webapps• Network (LAN/WAN) Administration - managed DHCP and DNS servers for company networks• Virtualization - Linux Kernel Virtual Machine (KVM), libvirt• MySQL/MariaDB database administration• Create & manage company website and e-commerce site Show less

• Led network operations - managed technicians, system admins, and network admins• Project Management - Planned and proposed projects for US Government SBIR and other opportunities• Participated in scrum meetings, adhering to Agile methodologies• Software Development Lifecycle (SDLC) Management - adhered to coding standards, code reviews, testing methodologies• Technology Stack Management - kept current on tech trends and advancements, tested, recommended, and implemented new… Show more • Led network operations - managed technicians, system admins, and network admins• Project Management - Planned and proposed projects for US Government SBIR and other opportunities• Participated in scrum meetings, adhering to Agile methodologies• Software Development Lifecycle (SDLC) Management - adhered to coding standards, code reviews, testing methodologies• Technology Stack Management - kept current on tech trends and advancements, tested, recommended, and implemented new technologies• Full Stack Software Engineering - Agile, Angular, HTML5, CSS, javascript, TypeScript, Node.js, Python, Ruby on Rails, MySQL/MariaDB, apache, PHP, RESTful APIs, Jenkins, CVS, SVN• Software Engineering & Scripting - Python, Ruby, javascript, bash, Powershell• R&D - Created software simulators replicating real-world conditions for testing PUMAS technology, enhancing product reliability and performance.• R&D - Rapid Prototyping with Ruby on Rails, Python, javascript, HTML5, CSS• Linux System Administration - deployment, maintenance, configuration, and support• Apache web server - managed apache2 on Linux for company websites and internalself-hosted webapps• Create & manage company website and e-commerce site Show less

• Software Engineering - Wrote and maintained Ruby on Rails and JavaScript code for an in-house web-based equipment interface system, contributing to the development and enhancement of essential telecom infrastructure• Legacy System Automation - Created and maintained scripts to interface with specific telecommunications equipment, automating commands and enhancing operational efficiency• Script Integration - Developed scripts that seamlessly integrated the functionality to… Show more • Software Engineering - Wrote and maintained Ruby on Rails and JavaScript code for an in-house web-based equipment interface system, contributing to the development and enhancement of essential telecom infrastructure• Legacy System Automation - Created and maintained scripts to interface with specific telecommunications equipment, automating commands and enhancing operational efficiency• Script Integration - Developed scripts that seamlessly integrated the functionality to automatically provision legacy Nortel and Lucent SONET devices into Level 3's Trailblazer application. This integration streamlined the provisioning process for circuits routed through these devices, significantly minimizing the risk of human error and decreasing the labor hours required for provisioning circuits associated with them• Agile Methodologies - Collaborated with team members (agile & scrum) to ensure delivery of reliable, intuitive, responsive, performant applications• Quality Assurance - Manual & automated software testing, selenium, capybara Show less

• Leadership & Mentoring - Mentored and trained technicians, providing guidance and support to ensure proficiency in provisioning, testing, and troubleshooting a wide range of telecom circuits, including T1 to OC192, DWDM (2.5G, 10G), and Ethernet (10mb to 10Gb)• Technical Writing - Developed job aids and training plans to facilitate knowledge transfer and skill development among team members, fostering a culture of continuous learning and improvement• IT Development Liaison - Took on… Show more • Leadership & Mentoring - Mentored and trained technicians, providing guidance and support to ensure proficiency in provisioning, testing, and troubleshooting a wide range of telecom circuits, including T1 to OC192, DWDM (2.5G, 10G), and Ethernet (10mb to 10Gb)• Technical Writing - Developed job aids and training plans to facilitate knowledge transfer and skill development among team members, fostering a culture of continuous learning and improvement• IT Development Liaison - Took on additional responsibility coordinating with the IT Development team, assisting with creating and maintaining network automation scripts for Level 3's Trailblazer application, reducing the potential for human error by automating the design, provisioning, and maintenance of circuits• Escalation management & Incident Response - Collaborated with customers, addressing escalations and ensuring timely resolution of issues to maintain high levels of customer satisfaction. Show less

• Management - Managed a team of up to 15 circuit designers and Customer Test and Installation (CTI) technicians in four locations across the U.S., ensuring efficient and effective operations• Team Integration - Facilitated the integration of individuals from multiple acquired companies into a cohesive team, fostering collaboration and synergy among team members• Training - Coordinated training initiatives to ensure team members were equipped with the necessary skills and knowledge to… Show more • Management - Managed a team of up to 15 circuit designers and Customer Test and Installation (CTI) technicians in four locations across the U.S., ensuring efficient and effective operations• Team Integration - Facilitated the integration of individuals from multiple acquired companies into a cohesive team, fostering collaboration and synergy among team members• Training - Coordinated training initiatives to ensure team members were equipped with the necessary skills and knowledge to perform their roles effectively• Performance Evaluation - Conducted performance reviews to evaluate team members' performance and provide constructive feedback for professional development• Workflow Innovation - Innovated by building an application to track team workflow for two portions of the network acquired from other companies. This application addressed the discontinuation of previous workflow apps and filled the gap in tracking within the company's new system, enhancing productivity and accountability Show less

• Leadership & Mentoring - Mentored and trained technicians, providing guidance and support to ensure proficiency in provisioning, testing, and troubleshooting a wide range of telecom circuits, including T1 to OC192, DWDM (2.5G, 10G), and Ethernet (10mb to 10Gb)• Technical Writing - Developed and maintained job aids and training plans to facilitate knowledge transfer and skill development among team members, fostering a culture of continuous learning and improvement• Escalation &… Show more • Leadership & Mentoring - Mentored and trained technicians, providing guidance and support to ensure proficiency in provisioning, testing, and troubleshooting a wide range of telecom circuits, including T1 to OC192, DWDM (2.5G, 10G), and Ethernet (10mb to 10Gb)• Technical Writing - Developed and maintained job aids and training plans to facilitate knowledge transfer and skill development among team members, fostering a culture of continuous learning and improvement• Escalation & Issue Resolution - Collaborated with customers, addressing escalations and ensuring timely resolution of issues to maintain high levels of customer satisfaction• Talent Acquisition - Played a key role in the interview process for new technicians, assessing candidates' skills and qualifications to build a capable and cohesive team Show less

• Leadership & Mentoring - Mentored and trained technicians, providing guidance and support to ensure proficiency in provisioning, testing, and troubleshooting a wide range of telecom circuits, including T1 to OC192, DWDM (2.5G, 10G), and Ethernet (10mb to 10Gb)• Technical Writing - Developed job aids and training plans to facilitate knowledge transfer and skill development among team members, fostering a culture of continuous learning and improvement• Escalation & Issue Resolution -… Show more • Leadership & Mentoring - Mentored and trained technicians, providing guidance and support to ensure proficiency in provisioning, testing, and troubleshooting a wide range of telecom circuits, including T1 to OC192, DWDM (2.5G, 10G), and Ethernet (10mb to 10Gb)• Technical Writing - Developed job aids and training plans to facilitate knowledge transfer and skill development among team members, fostering a culture of continuous learning and improvement• Escalation & Issue Resolution - Collaborated with customers, addressing escalations and ensuring timely resolution of issues to maintain high levels of customer satisfaction• Talent Acquisition - Played a key role in the interview process for new technicians, assessing candidates' skills and qualifications to build a capable and cohesive team• Technical Innovation - Innovated by creating a user interface (UI) to automate T1 Bit Error Rate Test (BERT) using CENTEST equipment, significantly reducing the time required to prepare T1 circuits for testing• Process Improvement - Designed and implemented a UI for Fujitsu SONET TDM devices and Tellabs Titan 5500 DACS, streamlining configuration processes, reducing provisioning time by at least 90%, and minimizing troubleshooting time and outages caused by human error• Software Development - Developed an application to generate commands for provisioning complex Ethernet circuits on Fujitsu SONET devices, resulting in a 50% reduction in provisioning time• Procedure Standardization - Orchestrated nationwide efforts, working with field operations, to standardize procedures for testing and turning up telecom transport circuits, optimizing efficiency, and resource allocation within the Transport Installation group. Show less

• Circuit Provisioning - Provisioned, tested, and troubleshot telecom circuits including DS0, T1, T3, OC3 to OC48, and Ethernet over SONET (EOS), ensuring optimal functionality and performance• Customer Activation - Collaborated with customers and field technicians to activate services, facilitating seamless communication solutions for clients• Change Management - Conducted hot cuts and other after-hours activities to minimize disruption and maintain service continuity• Process… Show more • Circuit Provisioning - Provisioned, tested, and troubleshot telecom circuits including DS0, T1, T3, OC3 to OC48, and Ethernet over SONET (EOS), ensuring optimal functionality and performance• Customer Activation - Collaborated with customers and field technicians to activate services, facilitating seamless communication solutions for clients• Change Management - Conducted hot cuts and other after-hours activities to minimize disruption and maintain service continuity• Process Management - Reorganized a complex directory structure containing circuit design files, streamlining data retrieval processes and significantly reducing retrieval time from one to two minutes to five to ten seconds per file. Saved hundreds of individual work hours yearly across multiple teams• Automation - Developed an application to automate the retrieval and creation of circuit design files, improving efficiency and standardizing processes across the organization, further reducing retrieval time. Shared this application with others in the company to create an application that automated creation of circuit design files in their appropriate locations• Recognition - 2nd Quarter 2003 Service Delivery Employee of the Quarter for exceptional performance and contributions to team success Show less

422nd Air Base Squadron, RAF Croughton55th Communications Squadron, Offutt AFB• Managed mission-critical telecommunications circuits and equipment in collaboration with joint military forces, contractors, and international partners, ensuring seamless communication operations• Maintained and optimized circuits utilizing diverse technologies including microwave, satellite, fiber optics, and commercial vendor networks, enhancing reliability and efficiency• Expertly created… Show more 422nd Air Base Squadron, RAF Croughton55th Communications Squadron, Offutt AFB• Managed mission-critical telecommunications circuits and equipment in collaboration with joint military forces, contractors, and international partners, ensuring seamless communication operations• Maintained and optimized circuits utilizing diverse technologies including microwave, satellite, fiber optics, and commercial vendor networks, enhancing reliability and efficiency• Expertly created, rerouted, and decommissioned circuits as required for active missions, demonstrating adaptability and problem-solving skills in high-pressure environments• Provided comprehensive training to new technicians, fostering a skilled workforce and ensuring continuity of operations• Documented network outage and maintenance activities to track trending problems and enhance preventive actions, contributing to improved operational efficiency and reduced downtime• Developed procedures for backing up data for a teletype terminal used in coordinating with other US military bases worldwide, ensuring data integrity and continuity of critical communication channels• Completed Y2K testing of desktop computers in Systems Control facility, preventing the need for new equipment purchases and ensuring continued operational readiness• Upheld COMSEC security protocols by safeguarding classified material and overseeing proper disposal procedures, maintaining TS/SCI Security Clearance Show less