Steve Gonzalez Email & Phone Number

Wilmington, Delaware, Us

Hired to identify priorities and build strategic processes for Operations, Sales, Human Resources, and Finance departments to make Elite Building Services, ($20m), a scalable and efficient business model for future growth and improved services. Work with the Elite Building Services Executive Team in creating a “business mindset” culture focusing on service, accountability, and profitability.• Developed & instituted the Elite Building Services Business Strategy that resulted in a 5% increase in profitability YOY 2022 and a 10% increase in profitability YOY 2023• Created internal & external Communications Strategy to ensure all department and employees are updated on Company policies, procedures & guidelines.• Led the Company Executive Leadership meetings to discuss the Company’s priorities and craft a strategic plan to meet the Company’s goals.• Worked with the Sales Team in identifying new industries to present the Company’s services resulting in an increase of $2.7 million in new business, (2022)• Worked with the Operations Team to identify new services to present to current clients. This resulted in $1.4 million in “upsell business.” Services included Fire Extinguisher Inspection and Office Air Purification System. • Developed the Company’s NET PROMOTER SCORE (NPS) client survey. Gathered client Scores/Comments & created the “Elite Customer Service Strategy.” • Developed the Elite Building Services Human Resource Department, including the hiring of a HR Recruitment Lead & a HR Director. The creation of the Human Resource Department helped further develop The Company’s “Wellness Initiative” while reducing the Company’s HR outsourcing expense by 50%.• Revamped the recruitment process for field workers that resulted in a 40% reduction in open positions.• Worked with the Operation Managers on developing a Labor Time Management process to reduce weekly overtime expenses. This focus resulted in a 36% reduction in overtime.

A start up technology company focusing on developing sports applications that enhance the experience between high school athletes, college coaches, and fans making it easier for each one to communicate and engage with each other.Managing PartnerCreator of mobile application providing high school student-athletes the opportunity to create a personalized mobile profile app allowing college coaches the opportunity to see their academic information, athletic statistics and video highlights instantly on their mobile device (ie, Smartphone, iPhone, Tablet, iPad).

New York, Ny, Us

Promoted to lead, reorganize, and enhance the Operations, On Air Programming, Promotions, Sales, Finance, and Human Resources departments for the iHeartMedia Allentown and Reading markets, ($15 million Revenue.) Responsible for reorganizing each market’s assets and departments to achieve monthly/yearly profit margin goals, manage expenses, exceed revenue budgets and execute iHM business objectives.• Allentown-Reading Market Achieved 128% To EBITDA In 1st Half Of 2021 (January – June) *#1 In The iHeartMedia Pennsylvania Region • Allentown-Reading Market Beat Revenue Budget January Thru June 2021 & YOY 2020 Revenue• Allentown Market Rated #1 In Revenue Share Performance In Miller Kaplan Market Report In The Months of June, July, August & September 2021 (1st Time In 7+ Years Market Rated #1 In Miller Kaplan Report) • Allentown – Reading Market Increased Digital Revenue (2021) By 40% YOY• Led The Finance Department In Reviewing Allentown – Reading Market Expenses Resulting In A 14% Decrease In Expenses (2021) YOY • Worked With The Programming & Sales Department To Identify On Air Talent Endorsement Opportunities Resulting In $1.4 million in revenue 2021• Restructured The Weekly Allentown – Reading Market Meetings To Include All Departments (Sales/Programming/Promotions/Digital/Finance) In Order To Create A Team First Mindset

New York, Ny, Us

Hired to lead, reorganize and enhance the sales and operations functions for the iHeartMedia Delaware Region. Responsible for redeveloping the company culture and driving employee engagement to achieve monthly/yearly sales goals, profitability and company-wide business objectives.• Exceeded January/February/March 2020 Revenue Budget & YOY 2019 Revenue• Exceeded 2019 Total Revenue Budget & YOY 2018 Revenue• Achieved 2019 Budget 9 out of 12 months • Created “The 3 P’s Strategy,” (Priorities – Process – Positivity), For Team To Embrace and Execute• Led Weekly Team Meetings with Sales, Promotions & Programming Departments With A Focus On Teamwork and Idea Generation. • Developed New Sponsorship Opportunities Based On “Content Creation” Strategy Providing Stronger Ways For Businesses To Engage With Their Audience Resulting In A 54% Increase In Revenue YOY 2018• Worked With The Digital Department To Uncover New Digital and Social Marketing Assets Resulting In A 48% Increase In Revenue YOY 2018• Collaborated With The Automotive Department To Educate The Team On New Auto Assets Which Resulted In A 36% Increase In Revenue YOY 2018• Created & Implemented The iHM DELMARVA Sports Network Featuring The Play By Play Of The University of Delaware Football & Men’s/Women’s Basketball Games, Washington Wizards NBA Basketball Games, Baltimore Orioles MLB Baseball Games, University of Maryland Football & Men’s Basketball Games, and NASCAR Cup Series Races.• Created and Produced Three New IHM Podcasts: CEO Spotlight – Better Money Habits – US Small Business Advice That Focused On Creating Relevant and Informative Content To Engage The Business Community

Harrisburg, Pa, Us

Hired to provide day to day leadership and management to a $21 million revenue media strategy, buying and advertising agency. Responsible for driving the company to achieve monthly/yearly sales, profitability, cash flow and business objectives. • Worked with Human Resource Department on revising the company employee handbook to ensure compliance with all statewide employment regulations• Revised company job descriptions in order to communicate clear expectations and responsibilities for each employee to follow• Established process for management team to follow for employee evaluations and performance reviews• Held monthly Executive Management Team meetings to review the company’s monthly progress and discuss new initiatives• Negotiated contracts with outside media vendors providing new digital and social media opportunities to incorporate into client’s marketing strategy• Negotiated and secured new employee health insurance benefits that resulted in a 1% fee increase YOY • Established Accounting Policies and Procedures for Business Department to follow in order to effectively manage revenue and expenses• Worked with Business Manager in reducing monthly expenses by 20% YOY • Developed new business categories in Home Healthcare, Legal, and HVAC • Led Business Development Team to generate $1.7 million in new business revenue for 2018 • Led the discovery, negotiation and opening of company’s new office location in the Philadelphia market

Bala Cynwyd, Pennsylvania, Us

•Exceed Monthly Total Budget/Market Growth*20 out of 27 Months (5/2015 – 7/2017)•Worked With Digital Department On Developing Digital & Social Capabilities*Increase Digital Revenue by 31% Over Previous Year 2016 vs 2017•Created Various Programming Features To Enhance On Air Capabilities•Expanded and Created New Sports Branded Events That Highlighted Various Aspects Of Station’s Programming•Enhanced Relationships With Key Local Sports Team Officials and Executives•Revised On Boarding Process and Training For All New Hires•Developed Revenue and Expense Analysis Process To Help Track Company Progress•Created Pro Forma Process To Review Year Over Year Projections and Forecast•Worked With Business Department To Enhance Accounts Receivable Process To Improve Monthly Cash Flow

Philadelphia, Pennsylvania, Us

Class Overview: The Advertising Strategy and Positioning course teaches the importance of strong brands, how to build brand equity through positioning and the use of Advertising Strategies and Creative to guide and inspire the creation of effective advertising. The Advertising Strategy and Positioning course will build awareness of how brands successfully connect and engage consumers.

London, Gb

Leading, hiring, and training staff of 12 local account executives and National Sales Manager with annual Gross Revenue Budget of $14 million. Develop strategies with the Digital Media, Programming, Promotions, and Public Affairs departments that highlight the stations' brand, create revenue opportunities, and establish goodwill in the community.ACHIEVEMENTS:• Exceed Monthly Total Budget/Market Growth In The Following Months:*January - February – March - April (2015) *April – May – June – Sept – Oct – Nov (2014) *January - February - March (2013)*February - March - September - October (2012) *April - May - June - July - December (2011) •Expanded & Created New Community Events That Highlighted Various Aspects Of Program Features•Researched and Acquired New Inventory and Revenue Tracking System To Improve Quality Control and Revenue Projection Process•Worked With Digital Department To Enhance Company’s Digital Capabilities *Increase Digital Revenue by 73% Over Previous Year 2010 vs 2011•Revised On Boarding Process and Training For All New Hires•Expanded Company Reach In Healthcare - Education - Law Industries •Established Goodwill with Key Local Government Officials and Major Corporate Executives•Created Pro Forma Process To Review Year Over Year Projections and Forecast•Developed Revenue and Expense Analysis Process To Help Track Company Progress•Worked With Business Department To Enhance Accounts Receivable Process To Improve Monthly Cash Flow

New York, Ny, Us

• Exceed Monthly Total Revenue Budget/Market Growth:*13 out of 17 months (8/2009 – 12/2010) *19 out of 22 months (2/2006 – 12/2007) • Developed Inventory Management and Pricing System To Assist In Maximizing Revenue • Expanded and Created New Community Events That Highlighted Various Aspects Of Program Features• Developed On Boarding Process and Training For All New Hires• Developed Revenue and Expense Analysis Process To Help Track Company Progress• Created Pro Forma Process To Review Year Over Year Projections and Forecast• Expanded Company Reach In Healthcare - Education - Retail Industries • Established Goodwill with Key Local Government Officials and Major Corporate Executives• Selected by Clear Channel Corporate for the Clear Channel Northeast Negotiations Training Committee. This Team was responsible for reviewing the training material and developing new ideas and concepts to be used for Nationwide Negotiations Training. (11/2010)• Selected by Clear Channel Corporate for the Clear Channel Communications Urban Radio Format Leadership Committee (Nationwide)o This Team was responsible for analyzing the current issues challenging Urban Radio Format sales departments and developing strategic plan that would increase revenue for Urban Radio Format sales departments. (2005-2007)• Selected by Clear Channel Corporate for the Clear Channel Communications Strategic Initiative Team, (Nationwide). This Team was responsible for analyzing the current Clear Channel Communications business model and developing new strategic initiatives that would maximize revenue for Clear Channel Communications. (2007 - 2008) • Selected by Clear Channel Corporate for the Clear Channel Inventory Management and Revenue Team, (Nationwide). This Team was responsible for analyzing the current Clear Channel Communications inventory management system and developing new strategic initiatives that would maximize revenue for Clear Channel Communications. (2007 - 2008)

New York, Ny, Us

Responsible for leading and training a staff of 11 local account managers and 2 national sales managers whose main goal is to exceed budget and achieve the objectives outlined by clients. (Power 99 FM’s 2005 Budget was $16,000,000) Held weekly One-On-One Meetings intended to assist Account Managers in solving client’s objectives. Created budgets for individual account managers. Managed inventory, established rate structure and developed non traditional revenue opportunities utilizing Power’s franchise events, Power99.com website and 3rd party events. Participated in weekly Sales Meetings with the purpose of educating and informing 50 Clear Channel Radio Account Managers on the value of Power 99 FM. Researched and developed Information sheets to assist account managers on the positioning of Power 99 in the Philadelphia Market. Acted as a “Point Manager” on several key accounts for Clear Channel Philadelphia Radio Cluster. Developed and maintained “Club and Promoter” Guidelines in order to better serve the clients as well as maximize revenue.

New York, Ny, Us

New York, Ny, Us

WDAS 105.3 FM-1480 AM, Clear Channel Communications, Bala Cynwyd, PA Mar 1999 – Jan 2003Senior Account ExecutiveResponsible for uncovering the needs of local, regional and national accounts and providing creative marketing solutions to meet the client’s expected objectives. Introduce and educate clients on the importance of the African American consumer to the growth of their company. Research and develop new business opportunities for WDAS. Create integrated marketing programs that allow clients to benefit from local event sponsorships of WDAS events. Identified by Philadelphia Clear Channel Management as a “Market Group Seller.” Responsible for selling the 6 Clear Channel Radio Properties in the Philadelphia market, (WDAS FM-AM, WIOQ, WUSL, WSNI and WJJZ).ACHIEVEMENTS:• Highest GROSS REVENUE ever by account executive ($3.5 million) for Fiscal Year (2001)• Highest GROSS REVENUE New Business ever by account executive ($425K) for Fiscal Year (2001)• First Account Executive (Philadelphia Market) to sell in Client Business across multiple markets (2002) • Managed and Grew Largest Local Account ($1.1 million) (Raymour & Flanigan Furniture)• Ranked #1 Philadelphia Clear Channel Communications WDAS AM/FM Account Manager (1999)

London, England, Gb

SportsTalk 980, WTEM, Clear Channel Communications, Rockville, MD August 1997 - March 1999Sports Marketing ExecutiveResponsible for developing and selling sponsorships, promotions and advertising to regional businesses and national accounts for Washington’s exclusive sports radio station. Assigned to service existing accounts and develop new direct business in the Washington metropolitan area. Create effective strategies and proposals that meet client marketing and advertising objectives. Facilitate the strategic initiative of improving bottom line results by utilizing a comprehensive knowledge of the radio industry and a thorough understanding of the Washington DC’s sports scene. Evaluate and present the success of the clients marketing campaign.

Arlington, Va, Us

Responsible for developing all aspects of the volunteer grassroots membership: fundraising, membership acquisition and retention, chapter development, special events, and leadership development. Oversaw a staff of three regional directors.• Created and presented the Trout Unlimited Leadership Program aimed at building a new source of volunteer leadership among the 450 Trout Unlimited chapters• Created the Trout Unlimited Fundraising handbook and guidelines for Trout Unlimited chapters• Expanded and sold sponsorships to industries outside of fly fishing supply manufacturers• Created and implemented the Trout Unlimited National Special Events program to raise funds and awareness of Trout Unlimited’s work• Worked closely with grassroots chapters to improve local community outreach and improve local fundraising efforts• Grew new chapter organization by 9% YOY• Increased total chapter fundraising revenue by 21% YOY • Trout Unlimited 1995 National Executive of the Year

Business, Communications

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