EXPERTISEIT System Administration, Planning and Growth Develops organizational technology growth strategies Evaluates, installs, maintains hardware, software, and communications network Implements web server technologiesUser Training and Support Provides software-specific training and helpdesk support Writes customized instructions, standards, and policies  Provides one-on-one as well as group user training experiences Troubleshoots and repairs network, printer, and workstation issuesHardware and Software Management Configures, maintains network systems, including Windows Server and Novell Netware 6.5 Installs, configures, troubleshoots and upgrades all server / network hardware Deploys, configures and supports all leading-brand business / industry applications Manages data and writes custom reports with Microsoft SQL Server, Access, and Excel Implements cost-effective computer / software / license purchasing and maintenance programsCommunication Systems Maintenance Configures MPLS, Frame Relay, TCP/IP data network communication and hardware Sets up and maintains all leading-brand smart-phone systems Configures / maintains email system including MS Exchange and Novell GroupwiseSecurity Management Implements / manages firewall and intrusion prevention systems Configures system and hardware access in accordance with company security policiesBackup and Disaster Recovery Designs, documents and routinely tests disaster recovery plan Establishes data archive policy utilizing industry-standard system backup applications