Steven Hopkins Email & Phone Number

Duluth, GA

Duluth, Georgia

As the Automation Team Lead, I get to work on the business as opposed to working in the business. I am leading an amazing team that is focusing on increasing efficiency, decreasing workload and reducing cost to the organization. We are responsible for researching, designing, developing, and implementing IT industry best practices as they relate to Rocket.

Duluth, GA

As escalation engineer, I help people thrive by using my broad experience and resourceful nature to resolve the highest level support requests for Rocket IT clients and employees. As Team Lead for Field Support Technicians and Inside Support Specialists, I share my expertise in coaching others who have a trajectory for continued growth. I train and mentor.

Duluth, GA

Helping people thrive by using my broad experience and resourceful nature to resolve a wide variety of higher level support requests from Rocket IT clients and employees. Working closely with the rest of the Help Desk team and utilizing state-of-the-art remote management tools my role is to also perform routine maintenance and provide front-line response.

Duluth, GA

Helping people be productive and happy with their computers and gadgets, providing quick and courteous “deskside” technical support to clients and employees in the field. Responsibilities include setup, deployment, and support of PCs and Macs, desktops and laptops, tablet PCs, IP phones and smartphones, printers, desktop applications, and security.

Technical and customer support for all iOS devices including iPhone, iPad, and iPod Touch. Trained by Apple to fix the customer first and then work to resolve the customer’s issue over the phone. Issues include, but are not limited to: technical support, customer relations, setting up repairs and sales. Position requires extensive technical knowledge and.

Dunwoody, GA

Initially began as Desktop Support providing maintenance and support for 40 users for their laptops, desktops, printers, and servers. Promoted in 12 months to Network Administrator after successfully managing support, successfully taking on and learning new tasks, and proving integrity in order to meet needs by overseeing all I.T. operations for the entire.

Dunwoody, GA

Developed and programmed custom software in Visual Studio for clients supporting documents scanned. One notable program, ToxProfiles™, was created for the CDC and distributed around the world annually. Secure Digital Database (SD2) provided a search engine for the documents scanned of our medical, educational and legal clients. Managed temporary teams of.

PastorsEdge.com provides manuscripts, bulletin notes and power points of Dr. Merritt's sermons. As web administrator, I monitor, update and repair the website. I also take care of the accounting of the business

Atlanta, GA

Provided assistance for the Windows Technical Support group helping maintain Georgia Pacific’s network of servers. This included one of the largest virtual machine networks in the U.S. Tasks included building physical and virtual servers, installing and configuring operating systems, providing technical support to customers, updating and patching servers.