Steven M. Piotrowski Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Chicago, Illinois, United States

• Served as the Program Management Office (PMO) lead on a $500,000,000 program to modernize an options clearing and risk management platform for a Strategically Important Financial Market Utility (SIFMU) client.• Assembled and managed a 50-person team of Program Managers, Project Managers, Scrum Masters, and Business Analysts that served more than 35 product development teams.• Implemented people, process, and technology improvements that contributed to a 300% increase in program team output and 100% improvement in program plan attainment.• Structured, sold, and managed engagements exceeding $20,000,000.

Chicago, Illinois, United States

• Directed Amazon Web Services (AWS) product evaluations, cloud adoption business cases, production cloud deployments, and platform optimizations for global Life Science, Healthcare, Telecom, and Technology customers.• Built a custom monitoring solution for a global business process outsourcing organization looking to elevate customer experience by improving security and performance for agents working from home in remote locales.• Converted engagement lessons learned into new tools and processes that accelerated sales, elevated delivery quality, and improved operational discipline.• Managed client engagements totaling $4,100,000, of which I structured and sold $2,400,000.

Chicago, Illinois, United States

• Built Technology Experience Survey tool to gather input from HCSC’s 30,000 colleagues on IT tool and service effectiveness. Prioritized feedback and corrective action plans with other product managers and drove continuous improvements across HCSC’s enterprise IT product portfolio.• Improved employee satisfaction with collaboration capabilities through platform modernization and tighter integrations across communication, scheduling and conferencing tools. • Developed Microsoft 365 strategy and executed roadmap to deploy Windows 10, Teams, Office 365 and related services to the enterprise along with multi-faceted adoption campaigns. • Strengthened relationships and engagement with leadership and teams across state plans, market segments, HR, communications, legal, security, operations and other product teams.• Maintained regular CXO cadence to review product strategy and progress.

Chicago, Illinois, United States

• Owned digital product portfolio that equipped 16,000,000 insured customers and 350,000 healthcare providers with information necessary to enable cost-effective health care decisions.• Managed product managers and their cross-functional scrum teams to define product strategies, develop roadmaps and implement new capabilities for five software product categories.• Led digital transformation that evolved delivery from waterfall to Agile methods; implemented DevOps using Jira, Jenkins and GitHub; and modernized product architectures to utilize APIs, private cloud, and SaaS integrations.• Delivered $3,800,000 in annual cost savings and minimized Department of Insurance (DOI) prompt-pay penalty risk by implementing Interactive Voice Response (IVR) quality improvements that reduced system errors by 75%. • Eliminated 10 weeks from new feature delivery cycle through build/buy/ally analysis on Provider Finder® applications and setting a strategy to consolidate tools and partner with a 3rd-party SaaS platform.• Enabled marquee client acquisition/retention representing 500,000+ customers by delivering required product enhancements and accessible user interfaces per Centers for Medicare & Medicaid Services (CMS) mandate.

Greater Chicago Area

• Teamed with internal sales teams and integration partners to increase Office 365 adoption and revenue by advising Fortune 500 companies on how to use platform to improve productivity.• Contributed to $5,000,000+ in sales by linking product use with customer sales operations.• Built Midwest district adoption strategy and partnered with account teams to execute.• Founded Chicagoland Office 365 Adoption community.• Advised customer communications team on promoting a CEO-sponsored transparent collaboration culture change program, deployed Office 365 and Yammer, and achieved 30% adoption within a quarter.• Served as product evangelist, keynote speaker, and SME presenter at Ignite, Advanced Learning Institute Modern Workplace, and other industry conferences. • Worked closely with Fortune 500 clients across Healthcare, Insurance, Manufacturing and Travel industries.

Greater Chicago Area

• Oversaw global team chartered with improving cross-functional collaboration as part of knowledge sharing program established to execute Aon’s go-to-market strategy across 400 offices in 150 countries.• Built collaboration strategy, implementation roadmap, and technology adoption methodology that assembled 60% of Aon’s 65,000 colleagues on a new enterprise social platform that accelerated access to subject matter experts and sales tools.

Chicago, Illinois, United States

• Directed records management team in charge of setting information governance strategy, roadmaps and operational improvements to balance information value, risk, and retention cost.• Reduced off-site storage costs by 40% by renegotiating vendor contracts and consolidating all storage with one vendor, organizing information, and purging expired information in accordance with new record retention policy and schedules.

Chicago, Illinois, United States

Developed IT strategies, information management programs and operational improvements for Healthcare and Life Science clients. Led cross-functional teams that constructed product roadmaps, defined program business cases, and nurtured strong client relationships that led to $10,000,000 in sold and delivered project work.

Philadelphia, Pennsylvania, United States

Greater Philadelphia Area

Provided software quality assurance and validation services to pharmaceutical industry clients deploying new technology solutions to manufacturing operations.

Greater Philadelphia Area

Architected software solutions to maintain Current Good Manufacturing Practice (cGMP) standards in accordance with US Food and Drug Administration regulations.

Greater Philadelphia Area

Designed and developed software as consultant for pharmaceutical industry clients that assembled drug research documentation and data for digital New Drug Applications (NDA) submissions to FDA.

Master Of Business Administration, General Management

Bachelor Of Science, Management Science & Information Systems

Activities and Societies: Penn State Lion Ambassadors