Steve Little Email & Phone Number

Roseland, New Jersey, Us

Lead ~200 technical professionals in support of ADP's Retirement Services, which has $100+ Billion of assets under management and serves a national client base of over 100,000 small, medium, and Fortune 500 businesses. Staff includes developers, architects, project managers, and QA analysts, with 40% offshore in India. Reports into the SVP Technology of Small Business Services and the General Manager of Retirement Services.- Institutionalized Agile development methodology & leading DevOps transformation- Spearheaded the SunGard OmniPlus upgrade, a $5m initiative- Running the full development lifecycle and support of the Retirement Services technology organization.- Led the DOL product & technology transformation for Retirement Services, a $10m program

Milwaukee, Wisconsin, Us

Managed 200+ technical professionals in support of Investment Services’ Hosted Products, a $125 Million business with over 300 financial institutional clients including 2 of the world’s largest broker dealers, with focus on Investment Manager Trading, Model Management, Statements, Performance Reporting, and Interfaces. Staff included: .NET, APL, Java, UNIX developers, platform engineers, and QA analysts, with 50% offshore in India and Costa Rica. Directed all aspects of the application lifecycle, including design, development, quality assurance, implementation, and support.• Introduced and institutionalized the Agile methodology, resulting in speed to market, improved quality, and client satisfaction.• Created the Continuous Environment Improvement (CEI) stability and quality program, which established a process for identifying strategic resolutions to quality incidents; resulted in Investment Services identified as “Most-improved in Quality” for all of Fiserv.• Prototyped an end-to-end integration for 2 key acquisitions, CashEdge and Advice America, designed to bring data aggregation, financial planning, and proposal generation capabilities into the core trading platform; presented the prototype at the 2012 Fiserv Client Forum.• Formed and chaired Product Roadmap Portfolio Governance, driving the forecasting, allocation, and delivery of 200,000 hours of end-to-end development capacity.

Zurich, Ch

Directed a team of 30+ with an annual budget averaging $6 Million. Enhanced and supported Client Inquiry and Online Services, a suite of core applications for the Financial Advisor workstation and Internet: 15,000 users, 500,000 clients, 1 Million hits per day. Included core Financial Advisor functions, client internet enrollment, eDelivery applications, and public websites.Software Development and Support for the Advisor Workstation:• Strategic partner of product, marketing, sales and operations leadership to ensure optimal execution of vision.• Rationalized management team reducing cost by 5% and providing efficiency through restructuring.• Aligned and integrated back-end bookkeeping streams, achieving consistency in reporting and cost-savings of approximately $150,000 per year.

Zurich, Ch

Hired to re-engineer UBS’s onerous and form-intensive client onboarding process. Championed a $15 Million business and systems re-engineering initiative. Drove executive governance, vision, design, requirements, project management, and budget.• Leveraged industry knowledge, communication, and negotiation skills to convince Legal and Compliance to relax unnecessary constraints that delayed opening of new accounts and onboarding client assets.• Led initial re-engineering study with IBM Global Business Services, as well as 5 other outsourcing engagements across the life of the project.• Won $15 Million in funding, presenting the business case and run-rate impact to the Business Development Committee chaired by the CEO. Presentation was cited by the CEO as best of its kind, and became the model for future analysis.• Successfully executed new process that enabled immediate account opening and investment without client signature, using ‘negative consent,’ branch workflow automation, and centrally automated mailings.• Delivered project on-time and 5% under budget while surpassing all business objectives.• Drove efficiency and saved thousands of hours of effort annually for Financial Advisors, Sales Assistants, Branch Operations Managers, and Home Office Operations, through process automation and the elimination of forms.

San Francisco, California, Us

Managed a team of 50+ software developers with an annual budget averaging $9 Million charged with development and support of client applications, with focus on name and address, client profile, compliance, branch workflow, and document processing. Provided 24x7 support of real-time applications for 10,000 enterprise users, 2 million client users, and 8 million clients on the firm’s largest mission-critical database. Managed over 100 client conversions. Reduced annual run-rate by $1 Million through offshore model.• Subject Matter Expert on Section 326 (Customer Identification Program) of the Patriot Act. Degned a configurable architecture, creating speed to market amidst ever-changing rules and regulations. Presented How System Design Can Help Your Firm Comply to Law at the SIA (Securities Industry Association).• Technology Lead on the Books & Records compliance team that developed a process to meet NYSE Rule 405 / FINRA Rule 2090 “Know Your Customer” regulations. Defended the process to the SEC; robust and streamlined approach became the adopted standard for the industry.• Defended the company’s R&E (Research & Experimentation) Tax Credit resulting in a $6+ Million positive impact to the bottom line. Created comprehensive exhibits to prove the “Process of Experimentation” step of the R&E Four-Part-Test.

Bs | Bachelor Of Science, Computer Science

Education record