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Steven Pollard is listed as Manager - UK Inflight Services Operation Delivery at Virgin Atlantic at Virgin Atlantic, a company with 6295 employees, based in Orpington, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Steven Pollard.
Steven Pollard previously worked as Manager - Inflight Services Operation Delivery at Virgin Atlantic and Executive Inflight Services Delivery at Virgin Atlantic. Steven Pollard studied at Walsingham Secondary School.
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Steve has built up an excellent knowledge of customer service skills and airline processes and procedures whilst working for over 26 years in the industry. He has held a number of roles all targeted at improving the customer experience. He is comfortable working face to face in the airport dealing with passengers and VIPs; in the back office, analysing data and passenger comments to produce detailed reports for the business; and working with third-party suppliers to ensure the quality of products on board.This broad knowledge of the airline industry and empathy with the passengers allows him to understand passenger satisfaction, help craft on board service, and market aspects of the airline on social media.He has good interpersonal skills, working well with his teammates, helping to keep morale and positivity levels high. He is a good listener, compassionate, and able to empathise with a range of people across an organisation as is often demonstrated in meetings with senior management and Directors, internal departments, such as Engineering, or with external third parties and official bodies.He has a willingness to learn, listen, and complete all work to the highest standard. His excellent time and task management skills allow him to take on and complete project work whilst meeting the day-to-day operational tasks of his role.His skills include data analysis, vendor relationships, project management, customer service, and customer experience.
Listed skills include Customer Service, Data Analysis, Airlines, Internal Communications, and 21 others.
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A career timeline built from the work history available for this profile.
London, England Metropolitan Area
Manage UK catering operations with Gate Gourmet, including ensuring all catering and cabin equipment is correctly loaded, and safety and security standards are met to deliver the Virgin Atlantic product in all cabins, including onsite visits to all catering units to make they are compliant with all food safety and operating standardsResource planning with.
Crawley, West Sussex, United Kingdom
Managed the food quality with Gate Gourmet UK, the largest catering supplier used by VAA. Comfortable with suggesting and making changes to current dishes mid-cycle and giving input on upcoming cycles. I achieved this by holding weekly product evaluations and analysing crew feedback. Not afraid to challenge the status quo and present the GG chef with.
Crawley, Sussex
The OBM team is responsible for the delivery of high quality print, audio and video media on board, and the promotion of the In Flight Entertainment (IFE) to the business and public. I play a key role in the team, providing a practical operational link between the business and the third party service providers and in analysing data to enable business.
Crawley, Sussex
Responsible for the analysis of crew feedback from flight reports to alert the business to issues with catering, Engineering, on board service and cabin safety. Reported results back to crew via a range of media including online portals and crew notices.Worked with third party suppliers to monitor quality levels and track effectiveness of corrective action.
Gatwick
Provided front line support at Upper Class check in, including the drive thru serviceAnswered passenger questions using my knowledge of the airline’s product and servicesAircraft gate lead and aircraft dispatch, making sure the flight deck had all relevant passenger figuresSupported ticket desk, especially during times of increased passenger numbers and.
Gatwick
Responsible for the analysis of passenger and crew feedback, producing reports for the business, tracking trends, highlighting issues with catering, underperforming airports and cabin crew serviceProduced monthly reports for senior management on progress against KPIs
London, United Kingdom
Worked with franchise managers in South England of forecourts to help achieve sales targets. Flagged underperforming petrol stations to area managers to implement corrective plans
Other employees you can reach at virginatlantic.com. View company contacts for 6295 employees →
Tim Adems
Colleague at Virgin Atlantic
Ewell, England, United Kingdom, United Kingdom
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DT
Dave Trott
Colleague at Virgin Atlantic
Cirencester, England, United Kingdom, United Kingdom
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WW
William Wright
Colleague at Virgin Atlantic
West Midlands, England, United Kingdom, United Kingdom
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MB
Morgan Bradley
Colleague at Virgin Atlantic
Winter Park, Florida, United States, United States
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HK
Henry Kraus
Colleague at Virgin Atlantic
Buntingford, England, United Kingdom, United Kingdom
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RK
Rahul Kandal
Colleague at Virgin Atlantic
Greater London, England, United Kingdom, United Kingdom
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PH
Pauline Hornibrook
Colleague at Virgin Atlantic
Greater Brighton And Hove Area, United Kingdom
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MW
Mark Watkinson
Colleague at Virgin Atlantic
United Kingdom, United Kingdom
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LP
Lucy Petersen
Colleague at Virgin Atlantic
Greater Northampton Area, United Kingdom, United Kingdom
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RD
Robin Dorrington
Colleague at Virgin Atlantic
Greater Reading Area, United Kingdom
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Quick answers generated from the profile data available on this page.
Steven Pollard works for Virgin Atlantic.
Steven Pollard is listed as Manager - UK Inflight Services Operation Delivery at Virgin Atlantic at Virgin Atlantic.
Steven Pollard is based in Orpington, England, United Kingdom while working with Virgin Atlantic.
Steven Pollard has worked for Virgin Atlantic, Virgin Atlantic Airways, British Midland Airways Ltd, and Shell.
Steven Pollard's colleagues at Virgin Atlantic include Tim Adems, Dave Trott, William Wright, Morgan Bradley, and Henry Kraus.
You can use AeroLeads to view verified contact signals for Steven Pollard at Virgin Atlantic, including work email, phone, and LinkedIn data when available.
Steven Pollard studied at Walsingham Secondary School.
Steven Pollard is listed with skills including Customer Service, Data Analysis, Airlines, Internal Communications, Project Planning, Budgeting, Third Party Vendor Management, and Customer Experience.
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