Steven Rawson Email and Phone Number
As an IT Support Manager at EUROPEAN TYRE ENTERPRISE LIMITED, I deliver excellent service and drive exceptional results for the company and our teams. With a passion for technology and a keen eye for problem-solving, I have rapidly advanced through support roles within just two years, gaining a deep understanding of technical issues and the ability to communicate complex concepts to both technical and non-technical stakeholders.I am also a proud holder of an HND in 3D Computer Animation from City Of Glasgow College, which reflects my creativity and interest in visual communication. Throughout my career, I have consistently demonstrated my commitment to delivering outstanding customer service, resolving issues efficiently, and enhancing system performance. I am adept at managing teams and fostering a collaborative work environment, motivating and mentoring team members, and building strong relationships with clients. I continuously seek opportunities to expand my knowledge and stay up-to-date with the latest industry trends, leveraging my technical expertise, dedication, and passion for delivering exceptional service.
European Tyre Enterprise Limited
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It Support ManagerEuropean Tyre Enterprise Limited Aug 2023 - Present• Managing day-to-day Service Desk operations, analyzing statistics, triaging tickets, and handling escalations for a large business with 700+ sites.• Lead and coordinatea 1st Line support team, supporting a wide range of applications, hardware, and infrastructure.• Successfully upgraded and rolled out a modern softphone client to over 400 key operational users, improving communication efficiency across the business, with 0 downtime to departments• Integrated helpdesk team into a structured 1st Line team, doubling productivity and streamlining operations.
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Senior Support TechnicianEuropean Tyre Enterprise Limited Oct 2022 - Aug 2023Broxburn, Scotland, United Kingdom
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It Support TechnicianEuropean Tyre Enterprise Limited Sep 2021 - Oct 2022Edinburgh, Scotland, United KingdomMaintaining and resolving tickets in the queue. Setting up new starter equipment and accounts. Active Directory and Exchange Server Administration. In house software administration. Managing network switches for company estate. Mobile device management.Bespoke application support. Oracle SupportAsset Management
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Ground Floor TeamPremier Inn Aug 2015 - Sep 2021Cash Handling, Beer line cleaning, stock rotation, stock level monitoring, food safety, upkeep of work conditions, wastage monitoring, -
Duty ManagerPremier Inn Apr 2017 - Jun 2019Edinburgh, United Kingdom
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It Technician TraineeIt Career Switch Aug 2020 - Aug 2021 -
Deputy Hotel ManagerHub By Premier Inn Jun 2019 - Sep 2020Edinburgh, Scotland, United KingdomOrganised, directed and co-ordinated all aspects of the hotel operations as part of a management teamManaged and maintained successful labour management, productivity and payroll.Increased employee engagement through positive morale and one-on-one development.Conducted interviews and completed all new hire paperworkBusiness analysis on a weekly basis, breaking down cost and performanceCompleted a full re-opening of the hotel post COVID-19 to full COVID Secure standards
Steven Rawson Skills
Steven Rawson Education Details
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It Career SwitchInformation Technology -
City Of Glasgow CollegeTba
Frequently Asked Questions about Steven Rawson
What company does Steven Rawson work for?
Steven Rawson works for European Tyre Enterprise Limited
What is Steven Rawson's role at the current company?
Steven Rawson's current role is IT Support Manager, Musician, Likes RGB. Dislikes mechanical hard drives..
What schools did Steven Rawson attend?
Steven Rawson attended It Career Switch, City Of Glasgow College, North East Scotland College.
What skills is Steven Rawson known for?
Steven Rawson has skills like Cash Handling, Coaching, Customer Service, Stock Rotation, Food Safety, Hospitality Industry, Data Analysis, Leadership, Team Leadership, Data Analytics, Leadership Development, Kpi Dashboards.
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Steven Rawson
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