Steven Rawson Email & Phone Number

• Managing day-to-day Service Desk operations, analyzing statistics, triaging tickets, and handling escalations for a large business with 700+ sites.• Lead and coordinatea 1st Line support team, supporting a wide range of applications, hardware, and infrastructure.• Successfully upgraded and rolled out a modern softphone client to over 400 key operational users, improving communication efficiency across the business, with 0 downtime to departments• Integrated helpdesk team into a structured 1st Line team, doubling productivity and streamlining operations.

Broxburn, Scotland, United Kingdom

Edinburgh, Scotland, United Kingdom

Maintaining and resolving tickets in the queue. Setting up new starter equipment and accounts. Active Directory and Exchange Server Administration. In house software administration. Managing network switches for company estate. Mobile device management.Bespoke application support. Oracle SupportAsset Management

Cash Handling, Beer line cleaning, stock rotation, stock level monitoring, food safety, upkeep of work conditions, wastage monitoring,

Edinburgh, United Kingdom

Edinburgh, Scotland, United Kingdom

Organised, directed and co-ordinated all aspects of the hotel operations as part of a management teamManaged and maintained successful labour management, productivity and payroll.Increased employee engagement through positive morale and one-on-one development.Conducted interviews and completed all new hire paperworkBusiness analysis on a weekly basis, breaking down cost and performanceCompleted a full re-opening of the hotel post COVID-19 to full COVID Secure standards

It Technician Traineeship, Information Technology

The IT Technician Traineeship specialized in preparing me for the IT Support sector through a series of intense courses and practical.

Hnd, 3D Computer Animation, Tba

Hnc, Visual Communication, A

Activities and Societies: Live Brief for the Aberdeen Cultural Volunteers Live Brief for the Satrosphere Science CentreI studied Visual.