Steven Walton Email & Phone Number

United States

Research Triangle Park, North Carolina, Us

★ Developing and training a new Cybersecurity Operations team to take ownership of Cybersecurity solutions as they reach operational maturity.★ Providing operational support for Cybersecurity services across five distinct services and over 350 different clients.★ Acting as Security Operations Center Architect in building out cross-platform integrations across CrowdStrike, Palo Alto NGFW, Akamai, Zscaler, Palo Alto Xpanse, and CrowdStrike LogScale.★ Acting as Incident Response Manager, supporting clients during security incidents while helping facilitate triage, investigation, and recovery.★ Creating, reviewing, and implementing security policy across a wide variety of environments, partnering with clients to achieve their business objectives. Businesses range from small charter schools to large universities, healthcare, and city/town governments.★ Coordinating with the Chief Operating Officer in forecasting budget, staffing requirements, and growth plans.★ Engaging with other business leaders of all levels to architect and design new operational models to support existing and net new services.★ Growing Cybersecurity Operations team from four Associate Analysts to a diverse team of twelve Analysts providing Monday through Friday, 8 am to 9 pm support, with a tied on-call rotation to provide additional coverage during off-hours.★ Creating a team knowledgebase within the GitLab wiki, which resulted in other teams leveraging this knowledgebase to support their operations.★ Developing service desk operational model and training service desk manager on company policies and operations.

Research Triangle Park, North Carolina, Us

★ Developing, launching, and maintaining a Managed Vulnerability Scanning service covering over 2,000 active public IPs across more than 300 client environments. This service leveraged a combination ★ Creating a support model for Operations to provide support for the Managed Vulnerability Scanning service, including training on the tool, guidance on remediation, creation of alerting cadences, and summarizations of findings to present to clients of all backgrounds.★ Developing, launching, and maintaining a Managed EDR service deployed to over 200,000 endpoints across more than 300 client environments covering. This service utilized CrowdStrike Prevent, ★ Acting as Solutions Engineer to conduct bulk onboarding of this service across 300 clients within one calendar year by creating supporting documentation for common deployment methodologies, facilitating group chat rooms in Google Chat, and running multiple rounds of multi-week collaborative webinars where clients were guided through the phases of onboardings.★ Creating a support model for Operations to provide support for the Managed EDR service, and response policies for various detections, while providing escalation support and training.★ Serving as Security SME for SLED environment, fielding a broad range of questions pertaining to Cybersecurity topics such as best practices, guidance around cybersecurity insurance, and how to secure varied and complicated environments.★ Training and developing Cybersecurity Operations team to take ownership of Cybersecurity solutions as they reached Operational maturity.

★ Working in various capacities to help plan, operate, and support various pop culture conventions across the United States.★ Working as artist and vendor coordinator supporting the registration, setup, operation, and tear down of vendor and artist halls, ranging from a few dozen to hundreds of individual booths.★ Working as a Guest Relations member, ensuring orderly access to industry guests and VIPs in support of autographs, meet and greets, and other engagements.★ Working at registration desks supporting the purchasing of event passes and other goods, safely and accurately handling thousands of dollars of sales in cash and card while maintaining accurate inventory levels.★ Working as physical security to ensure the safety of all attendees, responding to conflicts and medical emergencies.★ Supporting the setup, operation, and tear down of VR-related gaming booths, ranging from small 6-player environments to large 30+ player environments, complete with audio-visual, streaming, networking, power, and sanitization of devices.★ Supporting new and experienced VR players in enjoying various VR games, providing education about device capabilities, guidance in games, and other instruction and support as needed.★ Managing teams of volunteers and staff in an ad hoc manner in support of the above functions.★ Operating independently at various conventions to set up, maintain, and operate vendor booths, engaging thousands of guests and maintaining sales with no lost product.

New York, Ny, Us

★ Maintaining Security posture of over 150,000 endpoints utilizing tools such as Next-Gen EDR, Endpoint Management Solutions, Disk Encryption, Host-Based Firewalls, DLP, and Web Proxy solutions.★ Serving as SME and technical lead to 25 countries covering Web Proxy, Disk Encryption, and Host-Based Firewall.★ Driving year end audit to ensure 95% install rate for Next-Gen EDR, Disk Encryption, and Host-Based Firewall across the enterprise★ Operationalizing newly implemented tools by working with sister team for policy approvals, Operations team for supportability, and Ticketing teams to craft end to end ticketing process for requests that pertain to the various tools my team owns.★ Working cross-functionally with Active Directory teams to ensure proper GPO is in place and Desktop Support team to ensure Windows Management systems had software is in place. ★ Leveraging Endpoint Management Systems to fill gaps in Windows Management System's visibility to run report, gather information, and push software packages as needed.★ Working with multiple vendors to preview new technologies, optimize existing technologies, run POCs and ensure the best tools in each category are used.

New York, Ny, Us

★ Working with F5 Professional Services to migrate over 6,000 URLS with global impact spanned across amixture of 12 Cisco GSS and NetScaler platforms onto the F5 Big-IP DNS Platforms.★ Rearchitecting network tap infrastructure for two domestic data centers working with Security, IT Riskand Security, and Network Operations to ensure proper data collection. Consolidating from 2 racks ofNetScout chassis-based platforms to one half of a rack of Arista gear.★ Migrating two domestic data centers in Cisco ACI fabric as well as placing new workload into the ACIfabric.★ Acting as ACI SME creating Ansible and Postman files for network tasks while creating and documentingworkflows, policies, and gold standards. Generating a learning library covering operational tasks and heldtraining classes with operational resources custom tailored to the environment.★ Acting as content delivery SME covering technologies such Global Services Load Balancing and ServerLoad Balancing. Creating a learning library covering operational tasks.★ Redesigning Microsoft Azure network offering while documenting and scripting solutions in MicrosoftPowerShell. Maintaining currency of technology to leverage emerging solutions into current networkofferings.★ Working with ATT remote hands to stand up remote branch offices ensuring proper architecture andcompliance with MetLife design guidelines. Providing flexible 24/7 global support to offices across theglobe.★ Handling cloud related projects, reviewing for security posture, verifying traffic flows, and architectingsolutions. Supporting connectivity through direct internet access, dedicated services such as ATTNetBond, AWS Direct Connect, and Azure ExpressRoute, and via VPN tunnels.★ Working with vendors to execute POCs and review new and emerging technologies before putting intoproduction. Content Delivery POC, Network TAP POC, and DNA Center POC.

Chicago, Il, Us

★ Architecting, Designing, Implementing, and Supporting the network, firewall, and content delivery aspects of hosted healthcare applications while acting as a network consultant.★ Resolving trouble tickets for network and security issues to quickly remediate internal and external facing issues while maintaining SLAs and business continuity.★ Supporting a hosted environment spread across 4 colocated data centers and Microsoft Azure supporting a wide variety of Cisco devices running Cisco IOS, IOS-XR, IOS-XE, and NX-OS.★ Supporting Cisco ASAs to maintain data center security, site to site VPNs and remote access VPNs.★ Supporting F5 LTMs, GTMs/Big-IP DNS, and Big-IQ to implement and maintain server load balancing and global services load balancing.★ Creating runbooks, guides, network diagrams, and troubleshooting documents while standing up and wiki server to provide access to other resources. This wiki server was the default place for on-call rotation and information the DC Hosted organization.★ Maintaining network documentation and support tools such as GestioIP, Infoblox, Smokeping, Cacti, Stealthwatch, and Solarwinds.★ Training and guiding remote resources to aid in network support tasks while designing and implementing a 24/7 support schedule leveraging geographic location to maintain a "follow the sun" approach to longer and larger network support issues. This schedule reduced on-call engineer's scope from 24x7 to 12x7 and was implemented by other teams in the DC Hosted organization.★ Worked with F5 Professional Services to coordinate and execute a Cisco ACE to F5 SLB migration.★ Traveling as needed to rack, stack, cable, and configure new network equipment.

Research Triangle Park, North Carolina, Us

★ Monitoring all local and remote network elements to ensure operational integrity to provide timely restoration of service upon the detection of network troubles★ Detecting, isolating and troubleshooting failures and degraded network performance in adherence with customer SLAs★ Providing courteous and professional real-time assistance to customers★ Contacting service providers, equipment vendors and customers directly in order to troubleshoot and resolve network issues★ Recording and tracking scheduled maintenances, outages, service degradations and general inquiries from customer via MCNC's ticketing system (BMC Footprints)★ Monitoring environmental conditions in on-site and remote MCNC facilities★ Providing on-site local and remote support as required★ Configuring and performing maintenance on core devices and customer premise equipment★ Participating in the maintenance of the network and customer information stored in the NCREN network operations database★ Generate VISO topologies of network as needed to support updates and new sites★ Keeping abreast of emerging networking technologies and related tools★ Performing additional duties as assigned by Network Operations Center Manager

San Jose, Ca, Us

★ Supporting engineers while working in the Cisco RTP MEGALAB★ Monitor the case-tracking tool for recreate requests. Locate and interconnect physical layer components. Establish layer 2 and layer 3 connectivity and load appropriate IOS images when required. ★ Complete cases to maintain established SLAs.★ Update and maintain the Inventory Tracking Management and System for all equipment within CALO labs.★Maintain lab cleanliness.★ Install and remove equipment within CALO labs.★ Enforce lab policies and assist with ISO compliance.★ Upgrade memory for routers, switches, and PCs.★ Build and maintain lab computers.★ Provide peer training and mentor newer coops.★ Identify equipment shortages and notify permanent CALO personnel.★ Provide general lab infrastructure support.

Greenville, Nc, Us

★ Created lab focused on Desktop Hardware upgrade, part identification, troubleshooting and repair.★ Created lab that utilized lab computer's virtualization functionality and IT's Deep Freeze software to provide intro to Windows and intro to Linux classes where sister labs walk students through command line basics, installing software, and instruction focused on avoiding malicious download links and viruses.★ Create lab that covered virtualization concepts such as cloning, moving, and overall malleability using computer's virtualization functionality.★ Provided lab lecture and guidance for classes of 25-35. Labs were 3 hours long compared to a lecture's normal 1.5 hours bi-weekly. This permitted more in-depth discussion, Q&A, and hands-on learning.★ Provided office hours for students to get 1:1 assistance in any junior level class related to the major.★ Provided ad-hoc mentorship and guidance to younger students relating to financial aid, class selection, work/life balance, and other school related topics.

Mooresville, Nc, Us

★ Provided first level customer service to customers in all departments within store. Worked to assist and provide tailored responses and troubleshoot problems the customer may have with any product contained within the store.★ Working in groups to execute large resets that drastically changed the appearance and shopability of the store or aided product placement during peak selling periods.★ Supervising, training and mentoring new hires by utilizing truly cross-functional background and diverse knowledge in not only Lowe's product but also operating procedures.★ Maintained store appearance and merchandising standards per Lowe's Corporate guidance. Making intelligent adjustments as needed to fit product dimensions not accounting for in vendor Plan-O-Grams.★ Utilized store powered equipment to maintain store top stock, properly down stock, and safely move large items.★ Dispatched to customer premise to provide white glove service for customers who purchased large items and needed assistance troubleshooting.★ Provided cumulative and holistic recommendations to new store management to help resolve freight flow and top stock problem was causing loss of sales, inability to store product, and inter-team fighting.★ Volunteered to learn all aspects of register operations to assist in times of high customer demand or lack of staffing.★ Maintained a full-time work schedule while taking night classes to complete an Associates in Arts degree.★ Maintained 20 hours a week job while attending University full time for Bachelors of Science in Information Computer Technology.

Us

★ Responsible for store opening and closing procedures such as mail handling, money deposit, and ensuring the store was in a clean and organized state.★ Maintain store standards according to corporate guidelines.★ Acting Store Manager creating schedules, resolving customer complaints, and reporting store figures on weekly district call.★ Ensuring great customer service by understanding customer's specific needs and desires and crafting custom tailored recommendations.

Doctor Of Philosophy - Phd, Information Technology

Master Of Science - Ms, Information Technology

Bachelor Of Science (Bs), Computer And Information Systems Security/Information Assurance

Associate Of Arts (Aa), College Transfer