Steven Reed Email & Phone Number

Overland Park, Kansas, United States

Solution Support Analyst for Helper Software, a leading practice management solution in the mental health industry.Responsibilities include:Responding to inbound phone calls and e-mails from our client baseAbility to remotely access the clients system to assist in resolving their technical issues and offer customized training on how to better utilize their product solution.Assist client with their insurance billing through our RCM serviceResearching client billing issues and responding back to them with resolutions to their issue.Assisting other associates in my department resolving client issues.Resolving high level support issues given to me by my manager and My General Manager.

Overland Park, Ks

Senior Support Technician for Helper Software, a leading practice management solution in the mental health industry.Responsibilities include:Responding to inbound phone calls and e-mails from our client baseAbility to remotely access the clients system to assist in resolving their technical issues and offer customized training on how to better utilize their product solution.Assist client with their insurance billing through our RCM service Researching client billing issues and responding back to them with resolutions to their issue.Assisting other associates in my department resolving client issues.Resolving high level support issues given to me by my manager and My General Manager.

Overland Park, Kansas

Junior Product Manager for the web based solution, myHelper. This solution represents the next evolution for our core product,Therapist Helper.Involvement Includes:Participating in daily scrum meetingsCreating/Reviewing workflow and product documentation Meeting with developers to discuss workflow issues Documenting/Updating tickets in JIRACreating video tutorials using CamtasiaAssisting QA engineer with product testingHolding round table meetings with beta testers to receive feedback and product enhancement suggestions

Overland Park, Kansas

Responding to inbound phone calls and e-mails from our client baseAbility to remotely access the clients system to assist in resolving their technical issues and offer customized training on how to better utilize their product solution.Researching client billing issues and responding back to them with resolutions to their issueAssisting other associates in my department resolving client issues

Overland Park, Kansas

Responding to inbound phone calls and e-mails from our client baseAbility to remotely access the clients system to assist in resolving their technical issues and offer customized training on how to better utilize their product solution.

Woburn, Massachusetts

Technical support representative and Trainer for Helper Software, a leading practice management solution in the mental health industry.Along with my daily support duties I am also responsible for developing and conducting in depth online training classes.. I offer 3 classes on a weekly basis. Each class is roughly 2 hours in length and touches on a different subject related to our product solution (Therapist Helper). Along with conducting live online training, I also have developed smaller mini video tutorials along with written documentation that is both used by our support team and is also available to our client base.

Woburn, Ma

Technical support representative and Trainer for Helper Software, a leading practice management solution in the mental health industry.Along with my daily support duties I am also responsible for developing and conducting in depth online training classes.. I offer 3 classes on a weekly basis. Each class is roughly 2 hours in length and touches on a different subject related to our product solution (Therapist Helper). Along with conducting live online training, I also have developed smaller mini video tutorials along with written documentation that is both used by our support team and is also available to our client base.

Framingham, Ma

Woburn, Ma

Bachelor Of Science (B.S.)

Bachelor Of Science (B.S.), Marketing