Provided customer service to insureds and for several insurance carriers and assisted agents with new business.

Provide customer service, review new polices, renewals and change requests,

United States Postal Service • Sort and route mail utilizing and adhering to the organizational policies and procedures. • Interact with other team members and departments to achieve efficiencies.• Investigate and resolve mail and parcel related issues to ensure timely processing of mail.

• Assisted underwriters with research and policy renewals for accuracy and efficiency.• Provided customer service to agents and policyholders.• Underwrote and issued commercial farm truck business policies.• Processed policy change requests and cancellations.• Analyzed insurance applications, policy change requests, and renewals to determine level of risk associated in contrast with company risk acceptance guidelines.• Researched and obtained further information and performed quotes.• Established and developed customer relations to further grow business.• Assisted with testing new insurance software processes, and provided feedback based on the results achieved.• Began as a filing and data entry clerk and progressed by taking on additional responsibilities and was promoted to CSR III.• Earned the highest level in Customer Service Representative ranking (CSR III) based on strong performance and exceeding expectations. • Recognized by leadership team for critical and analytical thinking, problem solving and focus on customers.