Is your company, product or service story still waiting to be told the right way? Are your executives recognized as the go-to experts in your industry? Do you have defined customer experience and customer journey efforts in place? And will you be able to conduct business as usual if hit by an unexpected incident or crisis? We provide Strategic Communications and Crisis Counsel, Marketing, PR, Digital and Print Content & Design, as well as Customer Service Excellence expertise to market leaders, industry disruptors and start-ups.

Every business has "blind spots" that have the potential to impede performance. We work with business owners, managers and their sales, operations and customer service teams to help identify and overcome the unique challenges that can delay a company's ability to accelerate to the next level of success.Through practical, proven methodologies and experience-based training programs, we help our clients realize their own personal and business potential.

Led multiple teams including those responsible for Policy Management, Training, Escalated Customer Service, Fulfillment, Regulatory Reporting, and Partnership Service Sales. Advisor to Sr. Corporate Leadership regarding emerging industry, competitor, customer and reputational issues. Represented Company with financial services regulators, governmental agencies and advocates as part of formal briefings, examinations, exploratory and collaborative efforts. Managed critical organizational initiatives in partnership with HR leadership.

Responsible for all communications and content presented across consumer channels (mail, phone, online, social media, public relations) and supported by internal teams to ensure an exceptional customer journey. Accountable for operational adherence/compliance with evolving state and federal laws and regulatory requirements. Worked in partnership with Government Relations team and Legal department on outreach to state and government agencies designed to streamline costs/limit risk.

Managed all media relations activities including distribution content, calendar, press release/wire service transmissions and news coverage monitoring/reporting. Responsibility for ongoing development and delivery of consistent consumer credit education information on- and off-line via TransUnion and numerous partners. Directed crisis and issues plan development, management and drills. Served as official corporate spokesperson. Directed development of robust online self-service portal designed to enable consumers to transact online for all compliance needs.

Developed overarching communications/public relations strategy and three-year plan to generate awareness and consumer adoption of paid credit monitoring services. Engaged with company's business unit and practice area leaders to develop and deliver meaningful messaging to the market. Developed and conducted scheduled testing of a formal crisis response plan for managing the company's reputation in the face of unexpected internal and external issues.

Strategic Lead for launch of American Medical Association personal electronic health record, working directly with "Medem" CEO and COO to develop positioning, branding and launch strategy. PR consultant to Nike Running for major national shoe, "Nike Shox," launch campaign. Communications partner to American Dental Association for Annual Session campaign. Strategic positioning and branding work for online food ordering aggregator Order Network.

Key account leader for international Communications firm on Procter & Gamble (P&G) business. Led business development efforts in securing new brand work (Mr. Clean, Cascade, Folgers) and multiple account teams in growing portfolio organically and delivering award-winning account work. . Re-launch of Mr. Clean brand centering on the icon’s 50th birthday garnered unprecedented media coverage and impact. New business development efforts led to award-winning work for Wrigley’s Big Red and Orbit that helped rejuvenate and launch these brands, respectively, to leading share positions within the category. Team leadership on the Nike Running account delivered the most comprehensive marathon coverage in the shoe maker's history and led to a subsequent major new shoe launch campaign win.