Steve Robbins

Steve Robbins Email and Phone Number

Senior Digital Acquisition Strategist @ ServiceNow
Los Angeles, CA, US
Steve Robbins's Location
Los Angeles Metropolitan Area, United States, United States
Steve Robbins's Contact Details
About Steve Robbins

I have more than 12 years of experience in digital media, online marketing, and customer success, with a proven track record of delivering results, optimizing campaigns, driving customer adoption, while reducing churn. I am passionate about developing and executing innovative and effective media strategies that align with the customer journey and the business goals. I also lead and mentor a team of 15 professionals across strategy and ad operations, fostering a collaborative and high-performance culture. I am always ready to tackle any challenge, resolve any issue, and communicate clearly and persuasively with internal and external stakeholders. My mission is to empower my clients and my team with the best tools, insights, and solutions to achieve success and satisfaction.

Steve Robbins's Current Company Details
ServiceNow

Servicenow

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Senior Digital Acquisition Strategist
Los Angeles, CA, US
Website:
servicenow.com
Employees:
32886
Steve Robbins Work Experience Details
  • Servicenow
    Senior Digital Acquisition Strategist
    Servicenow
    Los Angeles, Ca, Us
  • Hearts & Science
    Senior Director Digital
    Hearts & Science Jul 2024 - Present
    New York, Ny, Us
    Oversee the programmatic, search, and social teams across Warner Brothers theatrical, home entertainment, and international lines of business
  • Kinesso
    Vice President Addressable Strategy & Activation
    Kinesso May 2022 - May 2024
    New York, Ny, Us
    *Oversee programmatic strategy for Nintendo and Intuit and effectively manage $60M+ in annual billings*Drove performance initiatives, facilitating 25% revenue increase.*Identified opportunities to improve business process flows and overall departmental productivity.*Manage 15 employees across strategy and ad operations to maximize productivity while training staff on best practices and protocols.*Identified and solved issues with production, workforce and material sourcing to drive business objectives.*Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.*Developed programs to promote new managers from within, building and maintaining a cohesive leadership structure.*Aligned organizational objectives with company mission, increasing revenue, profit, and business growth by collaboratively developing integrated strategies.*Established performance goals for department and provided methods for reaching milestones.*Developed comprehensive performance reports using Google Analytics to strategize resource allocation and establish performance metrics for clients.*Head up all Quarterly Business Reviews and forward planning forecasting
  • Kinesso
    Director, Addressable Strategy
    Kinesso Oct 2021 - May 2022
    New York, Ny, Us
  • Hawthorne Advertising
    Senior Director Of Digital Media
    Hawthorne Advertising Sep 2020 - Oct 2021
    Los Angeles, California, Us
    Direct oversight of the digital marketing department and all digital strategy (CTV/Programmatic/Social/Search), planning, new client pitches, client retention and growth.Developed proposals for online and multi-channel media campaigns to enhance marketing results.Grew the digital revenue by 2x in the first 6 months and closed the largest solely digital client to date.Compiled collateral and digital playbooks that are utilized company wide and in new client pitch decks.Have expanded our digital offerings from traditionally CTV to be a fully integrated digital department managing all channels in house.Analyzed, experimented, and tested strategies for continuous campaign optimization.Assisted in building out our in house multi touch attribution product
  • Usim
    Associate Media Director
    Usim Mar 2020 - Sep 2020
    Los Angeles, California, Us
  • Hyfn
    Director, Strategic Accounts
    Hyfn Nov 2019 - Feb 2020
    Los Angeles, Ca, Us
    *Key strategic lead for Farmers Insurance, US Navy, FandangoNOW and others *Provide strategic social direction and strategy across all platforms (Facebook/IG, Snapchat, Twitter, & Pinterest) to ensure clients performance goals are met and exceeded *Consults and coaches' clients on best practice policies across the various social platforms from both a creative and media perspective *Compiled and presented weekly and monthly business review presentations of key insights and media recommendations to present to the C-level executives and internal stakeholders
  • Marketing Evolution
    Director Of Customer Success
    Marketing Evolution Aug 2017 - May 2019
    New York, Ny, Us
    *Key internal stakeholder for clients such as Amgen (Prolia, Repatha, Neulasta, Enbrel), Discover Card, MillerCoors (Coors Light, Blue Moon, Miller High Life etc.), American Eagle, Best Buy, DSW and others*Managed and scaled a team of business analysts and managers and assist in their career development, performance reviews, and act as an escalation point for outstanding issues*Lead client onboarding and product implementation to ensure the data pipeline is set up and data (DCM, search, video, email etc.) is received in a consistent and cohesive basis*Consults and coaches' clients on best practices of our SaaS attribution platform to increase marketing ROI for their businesses*Works collaboratively with clients to provide the optimum configuration and media channel recommendations (TV, Radio, Digital, Email etc.) using web-based analytics to yield the greatest return against KPI’s measured *Project manages both functional and technical aspects of onboarding implementation using JIRA to ensure all parties (client, provider, and vendors) meet set milestones and ensure we stayed within the agreed upon budget and project scope*Proactively identify and troubleshoot internal issues to ensure the customers’ needs are met by agreed upon date*Fostered and grew rapport with key customer stakeholders to ensure product adoption and growth within their organization*Lead change management planning and execution by collaborating with clients on communications; aligning processes with the solution delivered and helping drive end user adoption to build long term success*Lead all cross sell and upsell opportunities for my book of business to ensure internal revenue targets were achieved *Compiled and presented monthly and quarterly business review presentations of key insights and media recommendations to present to the C-level executives and internal stakeholders
  • Steelhouse
    Account Director
    Steelhouse Apr 2015 - Aug 2017
    Austin (Remote) , Texas, Us
    *Oversaw the day to day relationships of 175 customers including Mrs. Fields, Billabong, TVG Network, Buffalo Bills, and Frontgate Tickets*Managed and scaled a team of account managers and supervisors and assisted in their career development, performance reviews, and acted as an escalation point for outstanding issues*Compiled and presented competitive analysis, market trends, research and reporting to my customers to increase ROI for their businesses*Spearheaded the integration and product rollout of our on-site live chat feature*Planned and managed monthly budgets exceeding $500,000 as well as reduced churn by 30%*Consulted and coached my clientele on the best practices of our SaaS product to ensure business needs were met*Contributed to the ongoing initiatives to continually improve processes to secure customer success and increase retention*Collaborated with internal teams (Ad Ops, Product) to ensure customer outcomes were met on a weekly, and monthly cadence*Used Google Analytics and Adobe Omniture to ensure clients marketing performance metric (ROI, ROAS, CTR, CPA etc.) goals were achieved*Drove adoption of the SteelHouse products (social, mobile, connected TV) by way of cross sell and up-sell tactics *Lead the onboarding and implementation of my clients and assisted in streamlining the go to market strategies
  • Ld Products, Inc.
    Affiliate Channel Coordinator
    Ld Products, Inc. Jan 2014 - Apr 2015
    Long Beach, Ca, Us
    *Presented current promotions at tradeshows to increase the footprint of our three brands; 123inkjets, 4inkjets, and inkcartridges.com*Compiled strategic analysis by assessing strengths and weaknesses of competitors to increase market share*Developed and created ad creatives, messaging, and promotions across platforms like Commission Junction, Cake, and Impact Radius *Prepared detailed marketing forecasts on a daily, weekly, and quarterly basis*Doubled annual revenue for the affiliate channel and onboarded new publishers/active advertisers to increase the market share of our brands
  • New And Improved Media
    Media Planner/Buyer
    New And Improved Media Mar 2012 - Dec 2013
    El Segundo, Ca, Us
    *Planned and negotiated multi million dollar contracts for clients such as Fox Broadcasting, FX, Fox Sports 1, and Molina Healthcare across television, radio, digital, out of home and print channels*Extensive hands on experience in DSP’s and DMP’s purchasing media on behalf of my clients*Established production schedules and communicated project status to stakeholders*Implemented and evolved high impact strategies to target new business opportunities in new markets*Created flow charts and reports while compiling all pre and post campaign analysis

Steve Robbins Skills

Advertising Online Advertising Marketing Media Planning Digital Marketing Marketing Strategy Powerpoint Media Buying Microsoft Excel Online Marketing Email Marketing Integrated Marketing Management Mobile Marketing Digital Strategy Microsoft Word Lead Generation Marketing Research Account Management E Commerce Salesforce.com Digital Media Jira Outdoor Advertising Business Strategy Strategic Planning Web Analytics Customer Retention Social Media Marketing Project Management Customer Relationship Management Professional Services Start Ups Business Analytics Google Analytics Facebook Microsoft Office Software As A Service Enterprise Software Customer Service Team Leadership Problem Solving Critical Thinking Cross Functional Team Leadership Presentation Skills Growth Strategies Networking Capacity Planning Measurements Over The Top Content Photoshop Spss Spss Statistical Analysis Questionnaire Development And Coding Structures Html Tasks Strata Software Meet Short Client Deadlines Multi Tasking Commission Junction

Steve Robbins Education Details

  • University Of San Diego
    University Of San Diego
    Marketing
  • St. Francis High School
    St. Francis High School

Frequently Asked Questions about Steve Robbins

What company does Steve Robbins work for?

Steve Robbins works for Servicenow

What is Steve Robbins's role at the current company?

Steve Robbins's current role is Senior Digital Acquisition Strategist.

What is Steve Robbins's email address?

Steve Robbins's email address is st****@****ind.com

What is Steve Robbins's direct phone number?

Steve Robbins's direct phone number is +181863*****

What schools did Steve Robbins attend?

Steve Robbins attended University Of San Diego, St. Francis High School.

What are some of Steve Robbins's interests?

Steve Robbins has interest in Career, Christianity, Kids, Exercise, Investing, Electronics, Home Improvement, Reading, Music, Sports.

What skills is Steve Robbins known for?

Steve Robbins has skills like Advertising, Online Advertising, Marketing, Media Planning, Digital Marketing, Marketing Strategy, Powerpoint, Media Buying, Microsoft Excel, Online Marketing, Email Marketing, Integrated Marketing.

Who are Steve Robbins's colleagues?

Steve Robbins's colleagues are Sachin Chittoor, Anvit Garg, Ronen Aseo, John Villasenor, Mba, Grace Chiu, Irene Vieth, Ayush Jain.

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