Steven Rodgers

Steven Rodgers Email and Phone Number

Senior Process Tools and Assets Lead @ One New Zealand
Auckland, NZ
Steven Rodgers's Location
Auckland, Auckland, New Zealand, New Zealand
Steven Rodgers's Contact Details

Steven Rodgers personal email

n/a
About Steven Rodgers

Business Process Management (BPM) | Process Architecture | Business Process Transformation | Business Process Modeling Notation (BPMN) | Continuous Improvement | Customer Experience Design | Customer Journey Mapping | Service Design | Operational Excellence | Leadership | People Management | Agile Methodology & Mindset | Change Management

Steven Rodgers's Current Company Details
One New Zealand

One New Zealand

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Senior Process Tools and Assets Lead
Auckland, NZ
Website:
one.nz
Employees:
1776
Steven Rodgers Work Experience Details
  • One New Zealand
    Senior Process Tools And Assets Lead
    One New Zealand
    Auckland, Nz
    View
  • One New Zealand
    Senior Process Tools & Assets Lead
    One New Zealand Apr 2023 - Present
    Auckland, New Zealand
    Delivering an integrated Business Process Architecture using best practice frameworks, methods and technologies that operationalises effective, efficient, predictable processes to enables the Enterprise to achieve strategic and customer experience targets.
    View
  • Vodafone
    Senior Process Manager
    Vodafone Mar 2019 - Mar 2023
    New Zealand
    Establish a Process Centre of Excellence within Vodafone NZ to deliver standardised, centralised, scalable business processes that enable strategic change and deliver effective and efficient user and customer experiences.
    View
  • Vodafone New Zealand
    Business Solutions Manager
    Vodafone New Zealand Sep 2016 - Feb 2019
    Auckland, New Zealand
    Scope, establish and lead waves of re-engineering focused initiatives to deliver simplification in customer and business related processes, design and workflows. Deliver and operationalise a Process Ownership model for Vodafone NZ customer facing processes
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  • Vodafone New Zealand
    Programme Delivery Lead
    Vodafone New Zealand Nov 2014 - Aug 2016
    New Zeland
    Manage right first time delivery and deployment execution of Simplification Programme initiatives through setup or engagement of virtual and natural work steams to deliver expected and agreed outcomes on time and in full. Establish and lead full delivery of allocated initiatives, communicate overall status, issues and risks to ensure transparency across Customer Operations, and as required, the wider Vodafone business.
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  • Vodafone New Zealand
    Product Improvement Lead
    Vodafone New Zealand Aug 2013 - Oct 2014
    Analyse process and product performance in channels, post launch and in-life, identifying and executing continuous improvement opportunities to maximise sales and service revenue that ensure realisation of commercial and operational benefits as identified within business case.
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  • Vodafone New Zealand
    Service Design Manager
    Vodafone New Zealand Apr 2012 - Jul 2013
    Leading teams responsible for the channel experience design, deployment and continuous improvement of Consumer and Enterprise products. Deliver cost reduction initiatives across operational channels through targeted improvement activity.
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  • Vodafone New Zealand
    Contact Centre Manager
    Vodafone New Zealand Mar 2011 - Apr 2012
    Auckland
    Management of a 50 FTE contact centre servicing Vodafone NZ’s Retail, SME SOHO, Wholesale, Number Portability and Corporate & Government channels. Execution of service delivery and performance improvement targets to increase operational efficiency and customer satisfaction across touch points.
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Steven Rodgers Skills

Customer Experience Service Delivery Change Management Process Improvement Telecommunications Management Operational Excellence Service Design Cross Functional Relationship Building Cultural Transformation Life Cycle Assessment People Management And Leadership Coaching And Development Customer Care Exceeding Targets Stakeholder Engagement Root Cause Analysis Business Deployment Customer Journey Mapping Agile Methodologies Business Process Improvement Leadership Integration Project Delivery Stakeholder Management Strategy Team Management Healthcare Information Technology Analysis Edi Information Technology Requirements Gathering Requirements Analysis Business Requirements Medicare Healthcare Business Analysis Sql Testing Troubleshooting User Acceptance Testing 837p 837i Edi Ansi X12 Medicaid Ncpdp Microsoft Sql Server

Frequently Asked Questions about Steven Rodgers

What company does Steven Rodgers work for?

Steven Rodgers works for One New Zealand

What is Steven Rodgers's role at the current company?

Steven Rodgers's current role is Senior Process Tools and Assets Lead.

What is Steven Rodgers's email address?

Steven Rodgers's email address is st****@****cox.net

What skills is Steven Rodgers known for?

Steven Rodgers has skills like Customer Experience, Service Delivery, Change Management, Process Improvement, Telecommunications, Management, Operational Excellence, Service Design, Cross Functional Relationship Building, Cultural Transformation, Life Cycle Assessment, People Management And Leadership.

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