Steven Rodgers Email & Phone Number

Auckland, NZ

Auckland, New Zealand

Delivering an integrated Business Process Architecture using best practice frameworks, methods and technologies that operationalises effective, efficient, predictable processes to enables the Enterprise to achieve strategic and customer experience targets.

New Zealand

Establish a Process Centre of Excellence within Vodafone NZ to deliver standardised, centralised, scalable business processes that enable strategic change and deliver effective and efficient user and customer experiences.

Auckland, New Zealand

Scope, establish and lead waves of re-engineering focused initiatives to deliver simplification in customer and business related processes, design and workflows. Deliver and operationalise a Process Ownership model for Vodafone NZ customer facing processes

New Zeland

Manage right first time delivery and deployment execution of Simplification Programme initiatives through setup or engagement of virtual and natural work steams to deliver expected and agreed outcomes on time and in full. Establish and lead full delivery of allocated initiatives, communicate overall status, issues and risks to ensure transparency across.

Analyse process and product performance in channels, post launch and in-life, identifying and executing continuous improvement opportunities to maximise sales and service revenue that ensure realisation of commercial and operational benefits as identified within business case.

Leading teams responsible for the channel experience design, deployment and continuous improvement of Consumer and Enterprise products. Deliver cost reduction initiatives across operational channels through targeted improvement activity.

Auckland

Management of a 50 FTE contact centre servicing Vodafone NZ’s Retail, SME SOHO, Wholesale, Number Portability and Corporate & Government channels. Execution of service delivery and performance improvement targets to increase operational efficiency and customer satisfaction across touch points.