Steven Roloff Email & Phone Number

Hartford, Ct, Us

• Directed and expanded multiple inside sales teams including, net new, cross sell, and upsell teams; refined sales processes, workflows, and analytics to maximize effectiveness. • Restructured the existing sales prospecting department and raised sales significantly within the first five years, while simultaneously growing headcount and profitability per rep • Optimized recruitment and onboarding processes to support continuous, high-quality candidate identification, evaluation, hiring, and training. • Drove and enhanced daily performance by empowering supervisors through coaching and mentoring.• Designed and implemented a fair, standardized sales training and coaching program that enforced representative accountability and improved overall team performance. • Created a performance management system with sales activity and results metrics. • Revamped the existing account development team, facilitating growth within two years prior to spin-off. • Implemented a new CRM system, Salesforce, and additional tools, Orum and Sales Loft. • Successfully transitioned the sales workforce from office-based to a remote work environment, maintaining productivity and employee satisfaction while consistently achieving sales targets. • Increased sales and business growth by building multiple sales groups outside the core team, encompassing staffing, talk tracks, marketing, and new lead generation methods for target prospects.

Middletown, Connecticut, Us

• Oversaw daily activities and sales strategy for total of 21 direct reports across the inside sales division, inbound group, and marketing department.• Executed regular assessments to establish key growth and profitability objectives; developed and implemented effective monthly sales and marketing campaigns.• Enhanced team productivity by dividing territories and adding top-performing sales representatives. • Achieved increased sales by strategically introducing several new product lines and expanding available offerings. • Developed and launched a new compensation plan focused on growth and gross profit. • Built a formal marketing department that executed marketing campaigns to back new product launches, generate leads, and increase new customer activations. • Created and filled a new position that bolstered team efforts through comprehensive sales support, prospecting, and inbound phone coverage.

Exton, Pa, Us

• Managed operational activities for a division of 140 personnel nationally, effectively providing oversight for four direct reports and establishing team priorities. • Formulated strategies and procedures for national territories, sales, and sales training, compensation plans, commissions, CRM applications, sales leads, customer and vendor credits, and financial reporting. • Handled interdepartmental projects for various areas including supply chain, process improvement, internal audit, and procurement to facilitate seamless organization workflows. • Facilitated cost savings in SGA by consolidating duties and reducing outsourced IT position.• Increased annual sales significantly by managing an open order reduction project.• Collaborated with purchasing to set up new sourcing partnerships to increase sales; secured a partnership that produced increased annual gross profit. • Improved supervisor sales and communication skills nation-wide, conducting a development program encompassing a three-day workshop, monthly meetings, and dedicated website for ongoing support. • Launched a department portal website serving as a resource for sales representatives to organize key sales, marketing, and relevant materials. • Acted as a Ricoh Way Ambassador, representing a robust division focused on championing and communicating company strategic vision.

• Led a division encompassing 40 personnel, comprising of three U.S. districts, all of Canada and East Coast based global accounts (Fortune 500, etc).• Facilitated strategic sales planning, forecasting, staffing, and supervisor development in addition to addressing and resolving complex deals and issues. • Spearheaded the turnaround of a failing Canadian supply sales division within one year by building and motivating a productive, high-performing team; received the ‘You Make A Difference’ award for outstanding contributions and efforts.• Received continuous recognition as the most profitable sales team nationally; earned ‘Circle Of Excellence’ Sales Award based on performance. • Designed a pilot program specific to bolster printer sales, successfully increasing product sales and positioning the pilot as a national program supporting all printer sales. • Enhanced gross profit and protected profit margins by creating and refining a rebate accrual process. • Established a pilot business development team focused on small and inactive customers, which successfully boosted sales.

• Managed an Aftermarket Sales division for the Northeast District, overseeing and maintaining efficient daily operations. • Recruited and supervised a team of 15 outbound inside sales professionals; built and led an inbound call center group of 20 representatives and administrative staff responsible for incoming orders and customer service.

• Responsible for directing the sales activities and providing strategic direction for two inside sales teams nationally • Established standardized expectations and measurable metrics for all sales teams• Performed team development programs and sales training• Evaluated existing processes and operational efficiencies for improvements• Created sales forecasts, promotions, targeted call campaigns & special projects

• All aspects of management for 20 sales representatives in two departments covering eastern & central time zones• Created a detailed sales management plan including goals, activity expectations and measurable metrics• Developed a sales performance and incentive program• Developed and facilitated a comprehensive new hire training program and an ongoing sales skill development program• Implemented a completely new computer system including initial training and post transition support• Hired and trained new employees for consolidation of remote locations to the Connecticut location

• All aspects of management for a team of 8 sales representative• Directly handle special high exposure, high revenue producing accounts

• Manage existing customer base• Increase sales and market product offering

Parsippany, Nj, Us

• Organized & coordinated daily activities to operate site locations• Performed all marketing & sales functions to expand site locations• Assisted District Sales Manager with all functions on a regular basis• Covered open locations when needed• Operated two locations on a permanent basis

• Negotiate direct billing and verify policy coverage with insurance companies• Keep all sales & customer account records• Responsible for rental reservations, billing procedures & contract control

• Prepare & deliver cars to customers• Complete contracts & responsible for up selling & up grading• Proactively sell and promote service to new accounts