Steve Robinson Email and Phone Number
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Experienced CX, marketing, and analytics professional. Expertise in understanding and optimizing profit from the use of strategic front and back office applications, including social media, marketing, sales, service, analytics and ERP through best practices in technology, process and strategy. Served in several roles including marketing strategist, analytic software designer, project executive, consultant, trainer, speaker and account manager. Leader that strives to implement long and short term visions for organization to help company and employees achieve their goals. Managed portfolio of client business in the $10m-$20m range. Comfortable in sales, sales consulting, client management and strategy.Experience with a broad range of applications in the CX, CRM, SRM and analytics space.Extensive experience with financial, telecommunications, technology and pharmaceutical verticals- including: MCI, Princeton Pharmaceuticals, IBM, Invesco, Fidelity, TD Bank, Royal Bank, AT&T and Egmont Books.Partnered with many consulting and services companies to deliver superior service to clients - partners include: Acxiom, SAS, Siebel, Micro Strategies, Rational Software.Specialties: CX, CRM, marketing campaign automation, sales, profitability, software implementation, retail strategy and management.Broad range of experience and accomplishments as direct, email and database marketing, CDM, technology and sales/analytics management and consulting.Social ROI thought leader. Published white paper.http://oracle-downloads.com/social-roi.pdf@Oraclesocial #SocialROI
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CooTumorgen, Inc. Jun 2022 - PresentSan Diego, Ca, UsDevelop and implement business strategy for developing therapeutic drug company targeting cancer metastases. Lead fund raising, marketing and business planning.
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Cross Pillar Strategist And Project DirectorOracle May 2013 - Oct 2022Austin, Texas, UsSubject matter expert for customer experience opportunities and social business platforms. Led client efforts to identify and leverage business opportunities through the use of improved processes, strategies and integrated software systems. Worked with over 20 different clients from multiple industries. Increased profitability by an average of 20% through increased efficiency, new customer acquisition and existing customer growth.Authored and rolled out Oracle North American Sales Process.Developed social ROI methodology for measuring ROI and wrote company white paper to position Oracle as thought leader on topic. -
President/FounderOne Source Wireless Apr 2005 - Jun 2012Founder/Owner/Operator - OSW was major Verizon Wireless retail partner serving N.E. Grew business to 9 locations across 3 states – sold business in 2012. Managed all aspects of rapidly growing retail chain. Grew business from $0 to $5M in gross revenue within 4 years. Showed YOY increase in profit of 15% through increased new customer value and existing customer share of wallet. Maintain highest retention rate of any Verizon agent partner in New England (92%).Presented with Customer Service Award in 2010.Fastest growing agent in New England 2007 and 2008.
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Managing Principal ConsultantExtraprise Oct 2002 - Mar 2005Burlington, Massachusetts, UsExtraprise was a consulting firm specializing in Siebel/CRM strategy and implementations. Sold and implemented CRM and analytics systems – Siebel, SAS, SPSS, Business Objects. Hit sales and services quota each year, grew existing customer relationships by 25% per year. Developed marketing segmentation and profit optimization strategies. Speaker at prospecting conferences. SME for sales activities.Senior sales and management consultant for Siebel opportunities .Project Director major Siebel Software implementations designed to improve efficiency, effectiveness and profitability of customer interactions.Led sales efforts as Managing Sales Consultant, providing technology and business integration perspective and strategy development.Key speaker at marketing strategy roadshow. Presented on technology and business strategies for successfully managing customers and profit. -
Coo, General Manager, Director Of MarketingBraingem Oct 2000 - Oct 2002Braingem was a startup marketing integration company that focused on providing creative design, marketing strategy, technology and organizational consulting for startup and mature internet based companies. Co-founded company - responsible for organizational design and management, all hiring/team building, P&L, and development of client processes.Braingem operated as the 'virtual company' for internet startups. We designed, developed and managed the front and back ends for new companies and assisted them in developing their own staff and operations.Managed operations of organization including sales, marketing, delivery and technology. Motivated staff of 100 professionals and managed the direct relationship, contracting and staffing with outsourcing partner, India based Pentafore Technologies.
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Vp Integrated Marketing, Senior Director Crm ConsultingHill Holliday Apr 1999 - Oct 2000Boston, Massachusetts, UsHill, Holliday is one of the largest and most awarded advertising agencies in the northeast, existed as a part of the IPG family. HH includes the award winning internet marketing arm Zentropy. I started their strategic analytic consulting practice that focused on identifying market opportunities for clients to grow, and retain customers as well as develop marketing and advertising programs to acquire new high potential customers.Managed cross functional teams to develop and manage marketing, analytic and business systems in support of broad-based CRM strategies and closely link strategies to overall advertising direction. Conducted studies that averaged $300,000 in billings and resulted in increased profit. Clients included John Hancock and Lycos. -
Senior Director Client Services And Training/Director Product ManagementExchange Applications - Ernst And Young Oct 1993 - Apr 1999Xchange was the pioneer and leading provider of marketing automation/campaign management software. It had its origins in improving profitability through customer-focused strategies. Design analytic components of CRM/Campaign Management software.Helped found software startup that sprung from value optimization consulting practice (based on HBR Business Case: Realize Your Customers’ Full Profit Potential, Alan Grant, Leonard A. Schlesinger). Designed components of end to end marketing automation suite that was integrated with marketing process. Led consulting engagement in US, Europe and SE Asia in best practice customer management practices through the use of strategies, business processes, employee training and financial measurement.Speaker at lecture series - How to Optimize Profit While Delighting Your CustomerErnst and Young - Led collaborative 2 year effort to build E&Y consulting practice focused on relationship managementDesigned Statistical Analytics product functionality and interface for campaign automation applicationTraveled abroad in support of sales efforts, systems implementation, client training (product and strategy)Founded training department and oversaw development of training strategy, pricing, and implementationProductized consulting efforts Campaign Automation and CRM strategy leaderHelped bring company public in 1999.
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Director Direct Marketing And OperationsLegent Oct 1990 - Oct 1993UsLegent was a $200M rev. systems management software company that focused on the mainframe and client/server marketplace. Managed team of marketers focused on lead generation, distribution, fulfillment, events and direct marketing. Improved performance of organization thru increased quality and quantity of leads, analytic measurement and deeper understanding of customers business and needs. Saw 25% increase in performance. -
InstructorMerrimack College Jan 1989 - Dec 1990North Andover, Ma, UsTaught classes to graduate students on direct marketing, customer relationship management and marketing strategy. -
Account Director Business And TechnologyEpsilon Data Management, Inc. May 1984 - Oct 1990Irving, Texas, UsEpsilon is the largest advertising and CRM consulting firm in the US and is a pioneer in the development and use of information technology to drive marketing strategies, programs, segmentation and decisioning. Designed and managed the implementation of business strategies and technology systems for clients across several vertical markets.Led team to design, implement and manage IBM Direct CRM systems and directed the growth of the Epsilon/IBM business relationship. IBM Direct grew for $0 to $10B in business within several years.Managed largest B2B accounts to 53% margin where the company goal was 40%. (MCI, Princeton Pharmaceuticals, IBM, American Express)
Steve Robinson Skills
Steve Robinson Education Details
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University Of Massachusetts AmherstApplied Mathematics -
University Of Massachusetts AmherstEconomics
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Southern New Hampshire UniversityInternet Marketing
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Northeastern UniversityTechnology Management
Frequently Asked Questions about Steve Robinson
What company does Steve Robinson work for?
Steve Robinson works for Tumorgen, Inc.
What is Steve Robinson's role at the current company?
Steve Robinson's current role is Experienced Business Builder and Marketing Strategist.
What is Steve Robinson's email address?
Steve Robinson's email address is sr****@****hoo.com
What is Steve Robinson's direct phone number?
Steve Robinson's direct phone number is +197827*****
What schools did Steve Robinson attend?
Steve Robinson attended University Of Massachusetts Amherst, University Of Massachusetts Amherst, Southern New Hampshire University, Northeastern University.
What are some of Steve Robinson's interests?
Steve Robinson has interest in Collecting Antiques, Exercise, Sweepstakes, Soccer, Home Improvement, Shooting, Reading, Gourmet Cooking, Sports, The Arts.
What skills is Steve Robinson known for?
Steve Robinson has skills like Crm, Analytics, Strategy, Lead Generation, Marketing Strategy, Business Development, Direct Marketing, Leadership, Management, Integrated Marketing, Saas, Start Ups.
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