Steven Rogers Email & Phone Number

North Charleston, SC, US

Charleston, South Carolina, United States

• Support Enterprise customers during implementation, adoption, and daily usage of solutions
• Drive and maintain high customer satisfaction
• Through frequent customer interactions - identify growth and revenue opportunities based on a thorough understand of customers business environment and goals
• Partner with internal teams to offer feedback from EBR’s on where partnership is meeting/exceeding expectations and where improvements can be made.
• Leverage Gainsight to document interactions, feedback and proactively track activity against forecast/historical trends
• When appropriate, assist product support with issues by providing timely feedback and internal escalations

Charleston, South Carolina, United States

Charleston, South Carolina

• Accountable for post-sale relationship for all solutions and services (SEO, SEM, SMM, Rep Man, Web Dev)
• Cultivate strong relationships with domestic and international affiliates through onboarding, implementation, adoption, ultimately to aid the affiliates in achieving desired outcomes
• Create Affiliate Balance Program focusing on Customer Success and creating a path that fosters partnership value and expansion while achieving internal revenue growth goals
• Enabling Affiliate leadership and teams' success by leading Google Search and Analytics Certification training courses
• Jointly define, map and communicate bespoke strategic initiatives with the affiliates, ultimately to reduce churn and improve revenue growth
• Conduct Quarterly Business Reviews (QBR) with customer’s C-level executives to share actionable data insights, ensure relationship health, identify opportunities and discuss future goals

Austin, Texas Area

• Manage the day-to-day relationships and account growth of clients, partners and publishers
• Assist partners with identifying revenue opportunities, reduction of churn through retention strategies and developing customer support structure
• Develop/present new ideas and improvements for continued growth of service offerings (ex. CarStory.com)
• Collaborate with partners to recognize growth ideas for increased partnership success
• Established an open feedback loop with product management team to ensure customers needs and expectations were being shared internally

Rochester, NY

• Managed 200+ employees across all GateHouse markets for the Automotive and Real Estate division
• Create successful business models, go-to market strategies, product creation and work with local leadership to grow revenue
• Forecasting revenue projections, market trends and implementing goals
• Managed transition to Monster employment platform, created and launched BestRide.com auto vertical in innovative partnership with Vast.com and launched real estate partnership platform with HomeFinder.com
• Developing specific training programs based on market size for Sales Managers and Account Executives via webinars, conference calls and in-person visits
• Accompany sales executives in the field to present campaigns and help build confidence and knowledge in products

Charleston, SC

• Vetting and implementing new partnerships to drive audience and revenue, improve sales practices and focusing on client and staff development
• Lead sales and product development teams to achieve common goals, raise standards of performance and establish cross functional internal working groups for increased efficiency
• Worked with customers to create a custom, effective interactive advertising campaign to run on Charleston.net and other websites
• Scheduled campaigns on a national level through large advertising agencies.