Providing writing, editing, proofreading, and desktop publishing services to clients including College of Law and Chartered Accountants Australia and New Zealand (CAANZ).

• As a member of CA ANZ’s CA Program team, collaborated with colleagues in delivering a range of publishing and editorial services to internal clients. • Edited and proofread CA Program course materials (e.g. candidate study guide) and assessment materials (e.g. exams and exam solutions/feedback documents) including online assessments.• Used InDesign, Acrobat and Illustrator applications at expert level to produce materials for print and online publication. • Reviewed the CA X… Show more • As a member of CA ANZ’s CA Program team, collaborated with colleagues in delivering a range of publishing and editorial services to internal clients. • Edited and proofread CA Program course materials (e.g. candidate study guide) and assessment materials (e.g. exams and exam solutions/feedback documents) including online assessments.• Used InDesign, Acrobat and Illustrator applications at expert level to produce materials for print and online publication. • Reviewed the CA X editorial style guide; published the guide online to a CA ANZ SharePoint site. Show less

Developed content for post-graduate subjects in Kaplan's Masters in Applied Finance degree qualification.Wrote and edited content for subject notes and assessment items including assignments and examinations.Liaised with and edited input from industry practitioners and subject matter experts. Moderated online subject rooms including student discussion forums.Supervised graphic design and desktop publishing of subject materials.Key achievement: Redeveloped… Show more Developed content for post-graduate subjects in Kaplan's Masters in Applied Finance degree qualification.Wrote and edited content for subject notes and assessment items including assignments and examinations.Liaised with and edited input from industry practitioners and subject matter experts. Moderated online subject rooms including student discussion forums.Supervised graphic design and desktop publishing of subject materials.Key achievement: Redeveloped structure and content of subject notes and assessment items in Kaplan's Quantitative Applications in Finance subject. Show less

Wrote and edited content for RailCorp internal and external publications including annual reports and employee newsletters. Reviewed and edited business unit publications for internal distribution.Wrote speeches and presentations for internal and external delivery by CEO and senior managers.Provided internal communication advice to senior management including CEO.Formulated and implemented communication strategies to drive culture change and support rollout of… Show more Wrote and edited content for RailCorp internal and external publications including annual reports and employee newsletters. Reviewed and edited business unit publications for internal distribution.Wrote speeches and presentations for internal and external delivery by CEO and senior managers.Provided internal communication advice to senior management including CEO.Formulated and implemented communication strategies to drive culture change and support rollout of enterprise-wide initiatives e.g. new performance management system.Designed and managed RailCorp’s annual CEO roadshow.Produced quarterly DVD “InsideLine” for managers to screen in team meetings.Key achievement: Designed and launched new enterprise-wide, face-to-face cascade channel “Time2Talk” for use by managers in their team meetings. Show less

Wrote, edited and published content on the Telstra intranet.Wrote speeches and presentations for delivery by senior managers.Wrote content for external distribution, e.g. via media release.Developed and implemented multi-channel, cross-business internal communication strategies to drive alignment of staff behaviours with strategic business direction and business plan. Systematically tracked communication effectiveness using quantitative and qualitative techniques… Show more Wrote, edited and published content on the Telstra intranet.Wrote speeches and presentations for delivery by senior managers.Wrote content for external distribution, e.g. via media release.Developed and implemented multi-channel, cross-business internal communication strategies to drive alignment of staff behaviours with strategic business direction and business plan. Systematically tracked communication effectiveness using quantitative and qualitative techniques including surveys/polling, focus group discussions and online traffic metrics. Mentored communication team members; developed standard tools and templates to ensure consistent approach to content development and implementation.Designed and managed interactive channels for face-to-face communication between executives and staff e.g. “floor walks” program.Designed and conducted focus group research to supplement Telstra Employee Opinion Survey (EOS) findings.Key achievement: Established and led a virtual team of internal communication practitioners across the business unit to ensure greater consistency and coordination of message delivery. Show less

Communication Manager, AMP: Wrote and edited content to drive culture change and business transformation.Communication Consultant, Commonwealth Bank: Developed and implemented employee communication plans and marketing communication programs.Executive Communication Consultant, Telstra: Developed and implemented stakeholder management plan and communication strategy supporting Qantas’ transition to a managed services model for information technology.Marketing… Show more Communication Manager, AMP: Wrote and edited content to drive culture change and business transformation.Communication Consultant, Commonwealth Bank: Developed and implemented employee communication plans and marketing communication programs.Executive Communication Consultant, Telstra: Developed and implemented stakeholder management plan and communication strategy supporting Qantas’ transition to a managed services model for information technology.Marketing Communications, ING Australia: Researched, wrote and edited content for ING’s investment adviser / financial planner publications, annual reports, prospectuses, customer letters, brochures etc. Show less

Coordinated creation and presentation of new business development proposals. Researched and wrote content for Mercer tenders and bids for superannuation administration business.Wrote and edited content for fund publications including annual reports, product disclosure statements, member booklets, newsletters and investment choice guides.Wrote content for online publication; designed website navigation and structure for fund websites.Supervised design and production of… Show more Coordinated creation and presentation of new business development proposals. Researched and wrote content for Mercer tenders and bids for superannuation administration business.Wrote and edited content for fund publications including annual reports, product disclosure statements, member booklets, newsletters and investment choice guides.Wrote content for online publication; designed website navigation and structure for fund websites.Supervised design and production of client fund publications; managed suppliers including graphic designers, typesetters, photographers, printers and mail-houses.Designed and executed member information/education campaigns supporting major change programs such as the introduction of member investment choice, new insurance options, fund mergers and transfers.Designed and conducted research into communication effectiveness using quantitative (survey-based) and qualitative (focus group discussions) techniques.Developed speeches and presentations for Mercer consultants to deliver to client fund members.Designed and implemented communication campaigns supporting trustee director elections for Mercer superannuation fund clients; acted as returning officer on trustee director elections.Key achievement: Developed and launched internally a portfolio of new content development templates for use by Mercer’s client-facing communication staff. Show less

Wrote and edited materials for McKinsey engagement teams and clients including engagement reports, progress reviews, presentations, new business development proposals, and client CEO letters and announcements.Designed and facilitated engagement team workshops, focus groups and brainstorming sessions.Wrote speeches and presentations for client executives; helped executives plan, draft and rehearse speeches and presentations.Developed, project-managed and executed… Show more Wrote and edited materials for McKinsey engagement teams and clients including engagement reports, progress reviews, presentations, new business development proposals, and client CEO letters and announcements.Designed and facilitated engagement team workshops, focus groups and brainstorming sessions.Wrote speeches and presentations for client executives; helped executives plan, draft and rehearse speeches and presentations.Developed, project-managed and executed communication strategies driving major change programs and strategic business initiatives.Coached McKinsey people in communication skills including writing, editing, and presentation skills. Show less

Wrote and edited content for corporate client publications including annual reports, staff journals, newsletters and brochures.Designed, desktop-published and managed production and printing of the above.

Wrote, edited, designed and desktop-published publications including the IBM Australia annual report and staff journal.Project-managed the printing and distribution of the above. Researched and wrote presentations and speeches for CEO and senior executives.Designed and implemented employee communication strategies supporting major change programs such as the merger of IBM Australia and IBM New Zealand.Designed and executed research into internal communication… Show more Wrote, edited, designed and desktop-published publications including the IBM Australia annual report and staff journal.Project-managed the printing and distribution of the above. Researched and wrote presentations and speeches for CEO and senior executives.Designed and implemented employee communication strategies supporting major change programs such as the merger of IBM Australia and IBM New Zealand.Designed and executed research into internal communication channel and message effectiveness; performed regular audits of communications channels, resources, platforms and processes.Designed, established and coordinated cross-functional Editorial Board.Managed communication channels including the monthly employee newsletter, the confidential employee grievance program (“Speak-up!”), the Employee Suggestion Program, and the Employee Opinion Survey.Managed external suppliers including freelance writers, photographers, graphic designers and printers.Key achievement: Designed and implemented in-house desktop publishing capability. Show less