Steve Townsend Email & Phone Number

Wiltshire

Ashton Beeches Consulting is a niche company with the capability to drive thought leadership across the Information, Customer, Operational and Engineering Technology sectors. Innovation in the digital, data, and productivity space have allowed both Blue Chip and Start Up companies to advance, benefitting from business focused outcomes, reduce TCO, and in some cases platforms to reinvent themselves. Together with solution and implementation partners, we are a powerful team that would benefit any organisation.Current customer engagements:Business Transformation – working with a number of SME’s focusing on organisation design – increase ROI, productivity and turnover - commercial leadership supporting the stabilisation of the supply chain relationships and partnerships – internal communications – marketing (all media) and account management for the BBC, Guys and St Thomas Trust, Great Ormond Street Trust and Kings Collage London.Innovation – developing a sustainable lighting solution, for schools in Kenya, though the use of recycling of car batteries and solar power. The outcome of this work will have a direct impact on the standard of education in remote villages across the country.Mentoring - for leaders, CIOs, CDOs, and CTOs of the future.Account Planning – supporting Global System Integration organisations in the development of their strategic account planning for the Transport Industry.

London, England, United Kingdom

GPowerUK help businesses shift to renewable energy by using assets they already own. We can help your business reduce its fossil fuel energy consumption and realise the significant environmental, financial and social benefits. Understanding your energy consumption is the first step towards the solution.Projects Delivered:Off-Grid mobile Battery and Solar solution - Designed and built a mobile (trailer based) off-grid energy storage and solar generation energy centre. Used to support events for over 2000 attendees reducing diesel consumption by over 300 litres each day the events run86kW system - A unique project involving challenging planning, structural and electrical constraints. We created a bespoke solution for this Grade One Listed SmallholdingData Monitoring - Bakery in the Cotswolds wanted to understand their oven consumption and energy loads across the whole site. We deployed a comprehensive monitoring solution to provide them with key data insights 75kW system - The farm is home to a horse bedding factory and a small holiday let complex with varied energy demand. We focused on removing a diesel generator and electricity consumption by 80%Data Monitoring - An industrial unit in Reading wanted to know their energy consumption split across the whole site. They worked closely with them to deploy a solution to fit their needsSolar + Battery – We worked closely with an installation partner to install a 5.5kW solar and 11.6 kW battery system to help a client become more energy sufficient.

London, United Kingdom

Guy’s and St Thomas’ is one of the largest hospital trusts in the country, with around 15,300 staff; 23,138 Foundation trust members; an annual turnover of almost £1.5 billion; and 2.4 million patient contacts a year. The hospitals have a long and proud history, dating back almost 900 years, and have been at the forefront of medical progress and innovation since they were founded. As part of the Trust Board achievements included:• Championed The First Trust Digital Strategy – Approved by the Trust Board September 2017.• Delivery Director for the Trust Electronic Health Record (EHR) Programme. Developed and gained Board Level approval of the £350m business case which included the details for the large transformation in the Trusts History.• Detailed the approach for the Trust to become digitally fit, departments included, corporate functions, Medical Physics, Pharmacy Information Technology, Informatics, Information Governance, Patient Records Management and Information Technology.• Launched a Total Cost of Ownership (TCO) exercise to understand the value of investment across the Trust• Improved the reliability and stability of Trusts critical clinical systems accessed by over 18,000 clinicians and administrative employees from locations throughout London.• Lead the Trusts Technology Portfolio, delivering transformation across both line of business and specialist service throughout both hospitals and the community sites.• Drove the Cyber Security Strategy and Polices for the Trust – keeping the trust safe through “WannaCry” during 2017• Supported the Information Strategy for the London Sustainable and Transformation Plan, introducing concepts around Big Data, Machine Learning, Artificial Intelligence (AI) and Internet of Things (IoT) to improve the delivery of patient care and research from population health perspective.

London

TfL is the local government organisation responsible for most aspects of London's transport system. Primary role responsibility is for the technology behind London’s Buses, Streets, the Underground, the Docklands Light Railway and London River Services. • Spearheaded delivery of transport technology for the London 2012 Games; a complex, high profile and high value project. • Led TfL’s largest Information Management Transformation Programme to enhance organisational performance. • Visionary behind TfL’s End User Computer, Mobile and Digitisation Strategy (IoT, Big Data, Master Data and BI). • Reshaped ERP thinking and business outcomes for shared and operational services. • Achieved material savings and efficiencies, whilst increasing forecast and budget accuracy for the £1.5bn IM allocation. • Established and developed effective long term commercial partnerships and alliances with strategic suppliers in the interests of the organisation. • Created a Corporate Technology and Data Strategy to underpin the Mayor’s Transport Strategy. • Tangibly leveraged user and customer satisfaction through the effective use of internal and external data. • Successfully identified/addressed relationship gaps across the organisation via pragmatic governance and tailored KPIs. • Promote a 'Build it, Run it, Own it' approach and drive the target of delivering high availability throughout end-to-end solution delivery. • Key contributor to the achievement of the highest ever Customer Satisfaction Survey (CSS) score via efficient provision of real time/big data information systems and technology innovation. • Transformed the Directorate’s reputation as a non-deliverer to one of a trusted delivery partner, recognised through numerous industry awards.

London Underground

The London Underground, a wholly owned subsidiary of Transport for London, is a public transport system serving a large part of Greater London and parts of the home counties of Buckinghamshire, Hertfordshire and Essex. • Significantly generated non-ticket revenue through innovation e.g. initiation of London Underground’s WiFi solution. • Drove the integration of Tube Lines Limited and MetroNet Limited; achieving zero impact on the operating business during and post integration.• Created the first joint, cutting edge, (London Underground/British Transport Police (BTP)/Power Control) control centre (Won the British Computer Science infrastructure project of the year)• Championed the Real Time Information (RTI) strategy taking customer satisfaction to a record high • Delivered the first below ground always connected mobile digital service over 5000 Custom Service Agents• Improved business and safety critical core service reliability, enabling a 30 percent improvement in train service availability

Dell Managed Services maintain and enhance the IT environment of clients; freeing up in-house staff to focus on core business and pursue innovation. This role was an integral part of the joint executive steering group for this leading provider of computing products and services. • Expertly led a team, located across 20 locations throughout Europe, to deliver a multilingual ITIL based service in support of Dell’s strategic aims and objectives. • Directed over 120 staff across 3 companies; driving collaborative effort towards achievement of top-class desk side support to 40,000 EMEA users. • Headed the successful transition to an ITIL based framework and oversaw the migration of all user/business data. • Reputed as key protagonist in the successful implementation of the high-profile platinum service for over 140 VIP users. • Fully mitigated a £multimillion risk through effective commercial negotiations.

Carphone Warehouse is a leading mobile phone retailer. Carphone Warehouse acquired Onetel, at the time one of the largest alternative telecoms providers in the UK, in 2005. Appointed to the role of Technology Director with a primary focusing on the integration of OneTel IT division into Opal and GIS divisions. The position include responsibility for an operational budget of £16 million per financial year. • Successfully integrated assets, people, contracts and budgets, within deadline and with 0% impact on operations. • Slashed corporate operation expenditure by 10%, whilst maintaining level of service; verified by measurement using a specific set of KPI’s. • Acted as Champion of the IT Strategy; based around stabilisation, consolidation and enhancement of IT estate. • Led the technology division through the sale and successful merger of OneTel to the Carphone Warehouse Group. • Optimised effectiveness of organisational structure through initiation and implementation of a highly effective organisational framework based on ITIL, in line with industry standard technology. • Cut costs by finalising the outsourcing of the call centre environment to ICICI OneSource and IVG in India.

ntl: was a cable communications company. ntl: merged with Telewest and was later rebranded as Virgin Media in 2007. Awarded a series of successive promotions and enjoyed rapid progression during tenure to the role of Group IT Operations Director with significant strategic accountability and responsibility for two of the largest data centres in the UK – supporting over 4000 servers. • Enabled full visibility service efficiency for the board through the expert creation of a corporate wide technology dashboard. • Reduced divisional operating costs by 15% by assessing TCO through the introduction of industry processes. • Improved service levels by 20% within an infrastructure and IT product portfolio of over 400 and a customer base of £5m+. • Drove availability of a comprehensive product portfolio, including Oracle ERP and Teleco billing/CRM system. • Consistently delivered effective 24/7 support covering on and off shore infrastructure and product based services in support of business goals. • Achieved >£5m cost avoidance and a headcount reduction through the successful design and implementation of a corporate ERP solution. • Delivered a 66% improvement in service availability/performance by streamlining the Oracle Financials systems • Leveraged best value and quality for the business through renegotiation and restructuring the IBM outsourcing agreement. • Drove benefits of over £1.3m per annum by reviewing 3rd Party support and overseeing renegotiation of 67 contracts. • Implemented a Phase 2 iDTV technology project, 100% to deadline and budget; boosting the ARPU of £ 2.75.