Steve Townsend

Steve Townsend Email and Phone Number

Senior Business Leader | Information & Data Management Specialist | Board Member | Drives business optimisation through technology @ Ashton Beeches Consulting
Steve Townsend's Location
Salisbury, England, United Kingdom, United Kingdom
Steve Townsend's Contact Details
About Steve Townsend

A high-performing, driven and agile Senior Leader and data management expert,  British Computer Science CIO of the Year (HC) and  ranked in the top 20 most influential CIOs in the UK I am a dedicated, performance-driven Senior Leader, Consultant and Advisor to the Board, with a strategic and analytical approach across all facets of business functions within data and technology. My career includes roles for major organisations and I have enjoyed fast career progression in reflection of my achievements and professional capabilities. I believe that the key to my success is my ability to review the status quo before proposing tailored strategies that lead to high-impact change in terms of revenue generation, cost reductions, and organisational performance. 

Particular specialism skills include corporate-wide cyber and security strategies, digitisation and enterprise resource planning. My leadership style is engaging and transformational and I place great emphasis on customer experience. I am reputed for managing high-value, complex transformation projects to successful conclusions and I achieve this by promoting a value-added approach that prioritises collaborative teamwork and bi-lateral communication.

Steve Townsend's Current Company Details
Ashton Beeches Consulting

Ashton Beeches Consulting

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Senior Business Leader | Information & Data Management Specialist | Board Member | Drives business optimisation through technology
Employees:
2
Steve Townsend Work Experience Details
  • Ashton Beeches Consulting
    Director
    Ashton Beeches Consulting Oct 2016 - Present
    Wiltshire
    Ashton Beeches Consulting is a niche company with the capability to drive thought leadership across the Information, Customer, Operational and Engineering Technology sectors. Innovation in the digital, data, and productivity space have allowed both Blue Chip and Start Up companies to advance, benefitting from business focused outcomes, reduce TCO, and in some cases platforms to reinvent themselves. Together with solution and implementation partners, we are a powerful team that would benefit any organisation.Current customer engagements:Business Transformation – working with a number of SME’s focusing on organisation design – increase ROI, productivity and turnover - commercial leadership supporting the stabilisation of the supply chain relationships and partnerships – internal communications – marketing (all media) and account management for the BBC, Guys and St Thomas Trust, Great Ormond Street Trust and Kings Collage London.Innovation – developing a sustainable lighting solution, for schools in Kenya, though the use of recycling of car batteries and solar power. The outcome of this work will have a direct impact on the standard of education in remote villages across the country.Mentoring - for leaders, CIOs, CDOs, and CTOs of the future.Account Planning – supporting Global System Integration organisations in the development of their strategic account planning for the Transport Industry.
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  • Gpoweruk
    Director
    Gpoweruk Mar 2021 - Present
    London, England, United Kingdom
    GPowerUK help businesses shift to renewable energy by using assets they already own. We can help your business reduce its fossil fuel energy consumption and realise the significant environmental, financial and social benefits. Understanding your energy consumption is the first step towards the solution.Projects Delivered:Off-Grid mobile Battery and Solar solution - Designed and built a mobile (trailer based) off-grid energy storage and solar generation energy centre. Used to support events for over 2000 attendees reducing diesel consumption by over 300 litres each day the events run86kW system - A unique project involving challenging planning, structural and electrical constraints. We created a bespoke solution for this Grade One Listed SmallholdingData Monitoring - Bakery in the Cotswolds wanted to understand their oven consumption and energy loads across the whole site. We deployed a comprehensive monitoring solution to provide them with key data insights 75kW system - The farm is home to a horse bedding factory and a small holiday let complex with varied energy demand. We focused on removing a diesel generator and electricity consumption by 80%Data Monitoring - An industrial unit in Reading wanted to know their energy consumption split across the whole site. They worked closely with them to deploy a solution to fit their needsSolar + Battery – We worked closely with an installation partner to install a 5.5kW solar and 11.6 kW battery system to help a client become more energy sufficient.
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  • Guy'S And St Thomas'​ Nhs Foundation Trust
    Chief Digital Information Officer And Chief Information Security Officer
    Guy'S And St Thomas'​ Nhs Foundation Trust May 2017 - Sep 2018
    London, United Kingdom
    Guy’s and St Thomas’ is one of the largest hospital trusts in the country, with around 15,300 staff; 23,138 Foundation trust members; an annual turnover of almost £1.5 billion; and 2.4 million patient contacts a year. The hospitals have a long and proud history, dating back almost 900 years, and have been at the forefront of medical progress and innovation since they were founded. As part of the Trust Board achievements included:• Championed The First Trust Digital Strategy – Approved by the Trust Board September 2017.• Delivery Director for the Trust Electronic Health Record (EHR) Programme. Developed and gained Board Level approval of the £350m business case which included the details for the large transformation in the Trusts History.• Detailed the approach for the Trust to become digitally fit, departments included, corporate functions, Medical Physics, Pharmacy Information Technology, Informatics, Information Governance, Patient Records Management and Information Technology.• Launched a Total Cost of Ownership (TCO) exercise to understand the value of investment across the Trust• Improved the reliability and stability of Trusts critical clinical systems accessed by over 18,000 clinicians and administrative employees from locations throughout London.• Lead the Trusts Technology Portfolio, delivering transformation across both line of business and specialist service throughout both hospitals and the community sites.• Drove the Cyber Security Strategy and Polices for the Trust – keeping the trust safe through “WannaCry” during 2017• Supported the Information Strategy for the London Sustainable and Transformation Plan, introducing concepts around Big Data, Machine Learning, Artificial Intelligence (AI) and Internet of Things (IoT) to improve the delivery of patient care and research from population health perspective.
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  • Transport For London
    Chief Information Officer
    Transport For London Aug 2011 - Oct 2016
    London
    TfL is the local government organisation responsible for most aspects of London's transport system. Primary role responsibility is for the technology behind London’s Buses, Streets, the Underground, the Docklands Light Railway and London River Services. • Spearheaded delivery of transport technology for the London 2012 Games; a complex, high profile and high value project. • Led TfL’s largest Information Management Transformation Programme to enhance organisational performance. • Visionary behind TfL’s End User Computer, Mobile and Digitisation Strategy (IoT, Big Data, Master Data and BI). • Reshaped ERP thinking and business outcomes for shared and operational services. • Achieved material savings and efficiencies, whilst increasing forecast and budget accuracy for the £1.5bn IM allocation. • Established and developed effective long term commercial partnerships and alliances with strategic suppliers in the interests of the organisation. • Created a Corporate Technology and Data Strategy to underpin the Mayor’s Transport Strategy. • Tangibly leveraged user and customer satisfaction through the effective use of internal and external data. • Successfully identified/addressed relationship gaps across the organisation via pragmatic governance and tailored KPIs. • Promote a 'Build it, Run it, Own it' approach and drive the target of delivering high availability throughout end-to-end solution delivery. • Key contributor to the achievement of the highest ever Customer Satisfaction Survey (CSS) score via efficient provision of real time/big data information systems and technology innovation. • Transformed the Directorate’s reputation as a non-deliverer to one of a trusted delivery partner, recognised through numerous industry awards.
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  • London Underground
    Director Of Information Management
    London Underground Mar 2007 - Aug 2011
    London Underground
    The London Underground, a wholly owned subsidiary of Transport for London, is a public transport system serving a large part of Greater London and parts of the home counties of Buckinghamshire, Hertfordshire and Essex. • Significantly generated non-ticket revenue through innovation e.g. initiation of London Underground’s WiFi solution. • Drove the integration of Tube Lines Limited and MetroNet Limited; achieving zero impact on the operating business during and post integration.• Created the first joint, cutting edge, (London Underground/British Transport Police (BTP)/Power Control) control centre (Won the British Computer Science infrastructure project of the year)• Championed the Real Time Information (RTI) strategy taking customer satisfaction to a record high • Delivered the first below ground always connected mobile digital service over 5000 Custom Service Agents• Improved business and safety critical core service reliability, enabling a 30 percent improvement in train service availability
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  • Dell Managed Services
    Emea Programme Executive
    Dell Managed Services Nov 2006 - Feb 2007
    Dell Managed Services maintain and enhance the IT environment of clients; freeing up in-house staff to focus on core business and pursue innovation. This role was an integral part of the joint executive steering group for this leading provider of computing products and services. • Expertly led a team, located across 20 locations throughout Europe, to deliver a multilingual ITIL based service in support of Dell’s strategic aims and objectives. • Directed over 120 staff across 3 companies; driving collaborative effort towards achievement of top-class desk side support to 40,000 EMEA users. • Headed the successful transition to an ITIL based framework and oversaw the migration of all user/business data. • Reputed as key protagonist in the successful implementation of the high-profile platinum service for over 140 VIP users. • Fully mitigated a £multimillion risk through effective commercial negotiations.
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  • Carphone Warehouse/Onetel
    Technology Director / It Operations Director
    Carphone Warehouse/Onetel Sep 2005 - Nov 2006
    Carphone Warehouse is a leading mobile phone retailer. Carphone Warehouse acquired Onetel, at the time one of the largest alternative telecoms providers in the UK, in 2005. Appointed to the role of Technology Director with a primary focusing on the integration of OneTel IT division into Opal and GIS divisions. The position include responsibility for an operational budget of £16 million per financial year. • Successfully integrated assets, people, contracts and budgets, within deadline and with 0% impact on operations. • Slashed corporate operation expenditure by 10%, whilst maintaining level of service; verified by measurement using a specific set of KPI’s. • Acted as Champion of the IT Strategy; based around stabilisation, consolidation and enhancement of IT estate. • Led the technology division through the sale and successful merger of OneTel to the Carphone Warehouse Group. • Optimised effectiveness of organisational structure through initiation and implementation of a highly effective organisational framework based on ITIL, in line with industry standard technology. • Cut costs by finalising the outsourcing of the call centre environment to ICICI OneSource and IVG in India.
  • Ntl: (Now Virgin Media)
    Group It Operations Director / Programme Director
    Ntl: (Now Virgin Media) Feb 2000 - Sep 2005
    ntl: was a cable communications company. ntl: merged with Telewest and was later rebranded as Virgin Media in 2007. Awarded a series of successive promotions and enjoyed rapid progression during tenure to the role of Group IT Operations Director with significant strategic accountability and responsibility for two of the largest data centres in the UK – supporting over 4000 servers. • Enabled full visibility service efficiency for the board through the expert creation of a corporate wide technology dashboard. • Reduced divisional operating costs by 15% by assessing TCO through the introduction of industry processes. • Improved service levels by 20% within an infrastructure and IT product portfolio of over 400 and a customer base of £5m+. • Drove availability of a comprehensive product portfolio, including Oracle ERP and Teleco billing/CRM system. • Consistently delivered effective 24/7 support covering on and off shore infrastructure and product based services in support of business goals. • Achieved >£5m cost avoidance and a headcount reduction through the successful design and implementation of a corporate ERP solution. • Delivered a 66% improvement in service availability/performance by streamlining the Oracle Financials systems • Leveraged best value and quality for the business through renegotiation and restructuring the IBM outsourcing agreement. • Drove benefits of over £1.3m per annum by reviewing 3rd Party support and overseeing renegotiation of 67 contracts. • Implemented a Phase 2 iDTV technology project, 100% to deadline and budget; boosting the ARPU of £ 2.75.

Steve Townsend Skills

Change Management Outsourcing Stakeholder Management Integration Project Portfolio Management Itil Strategy Management Business Transformation It Strategy Program Management Pmo Business Process Improvement Infrastructure Telecommunications Business Analysis It Operations Leadership Business Intelligence It Service Management Prince2 Chief Information Officer Strategic Planning Governance Business Acumen Enterprise Architecture Risk Management Business Process Leadership And Management Strategic Leadership It Outsourcing Requirements Analysis Erp Cloud Computing Influence And Negotiation Vendor Management Chairman Of The Board Experience Interpersonal And Communication Skills Cyber And Security Strategies Customer Experience It Transformation Business Continuity Cost Efficiency Information And Data Management Public And Private Sector Experience Revenue Growth Generation Broad Technical Skill Set Continuous Improvement Digitisation Analytical

Frequently Asked Questions about Steve Townsend

What company does Steve Townsend work for?

Steve Townsend works for Ashton Beeches Consulting

What is Steve Townsend's role at the current company?

Steve Townsend's current role is Senior Business Leader | Information & Data Management Specialist | Board Member | Drives business optimisation through technology.

What is Steve Townsend's email address?

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What is Steve Townsend's direct phone number?

Steve Townsend's direct phone number is +4420305*****

What skills is Steve Townsend known for?

Steve Townsend has skills like Change Management, Outsourcing, Stakeholder Management, Integration, Project Portfolio Management, Itil, Strategy, Management, Business Transformation, It Strategy, Program Management, Pmo.

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