Steve Lamm Email & Phone Number

Weston, Ct

Facilitated company-wide workshops in:* “Coaching for Performance” for managers and supervisors, including frequent observation and feedback to individuals * “Dealing with Difficult Customers and Employees” for frontline employees* “Building Team Morale” for managers and supervisors * “Write to the Point” e-mail writing skills for frontline employeesClients include: Fanny Mae, Motion Picture Industry Pension and Health Plans, EMC, JK Relocation Services, HAI Group’s e-Learning Solution/ HTVN

Stamford, Ct

* Coached and trained frontline supervisors to build a consistent “Culture of Exceptional Service” during mergers of Verizon and AT&T properties that added 11,000 new employees * Designed and facilitated twelve Leadership Retreats for 500 supervisors and managers nationwide* Managed a nationwide Quality Assurance team of 13 people serving 6 contact centers* Trained and reinforced coaching skills of supervisors and managers including: effective observations, feedback and evaluations.* Facilitated managers to listen to their teams to identify more effective work processes. * Monitored the progress of supervisor skills and their impact on communication and morale* Designed and facilitated on-line and in-person training on: Coaching Skills, Sales, Diversity and Inclusion, Sexual Harassment and Veteran Employment and Development* Developed and facilitated leadership webinars for the top 50 leaders in the company* Identified strongest employees from mergers and determined most effective roles

Westport, Ct

* Coaching and Training for clients to create a culture focused on exceptional customer relations* Generated top sales of clients and managed client relationships * Trained and evaluated coaching skills of supervisors * Reinforced coaching skills through on-going observations and feedback to supervisors and managers* Evaluated and trained associates and supervisors in “Exceptional Customer Relation Skills”* Led instructional design teams including e-learning modules* Led workshops in sales,effective e-mail writing, and presentation skillsOver 25 clients including: JP Morgan Chase, Bank of America, New York LIfe, Sprint, Panasonic, Jaguar Cars, Johns Hopkins University Hospital

Tanzania, Kenya, South Africa, Stamford, Ct, Hope, Me

* Volunteered in Tanzania, Kenya and South African schools and community development programs for three months in 2016 * Chairman of the Board for the Center for Environmental Learning and Living (CELL), Hope Maine: College abroad programs focused on sustainability and community* Created a soccer club for boys in a Hispanic community in Stamford, CT * Directed a sports/academic summer camp for underprivileged boys* Acted as Program Director for a boys sports camp in Harrison, ME

In Public And Private Schools In Greenwich And Stamford, Ct

* Taught Grades 6-12 English, Science, Math* Athletic Director * Coached: Upper School Varsity Boy’s soccer, track, tennis* Implemented a Senior Internship Program in business and the arts

Dallas, Tx

* Offered grants or loans for women to start their own businesses * Researched grant proposals, including site visits, consulting and evaluations and made recommendations to the Board of Trustees* Presentation of proposals to the Board of Trustees* Partnered with foundations nationwide through the Foundation Center

Master’S Degree, Secondary Science Education

Bachelor'S Degree, Business Management, Education