Steven Salas

Steven Salas Email and Phone Number

Owner and President and Educator @ Los Angeles, CA, US
Los Angeles, CA, US
Steven Salas's Location
Los Angeles Metropolitan Area, United States
Steven Salas's Contact Details
About Steven Salas

• Proven and adept customer-focused professional with strong business acumen, offering more than 25 years in training and development.• Respected team leader and mentor, known for building collaborative teams to effectively accomplish project goals on time with a 98.3% customer satisfaction • Analytical and efficient problem solver with the solid ability to make critical decisions, resulting in a unique ability to improve overall effectivenessAWARDS AND HONORS 3 Customer Experience Leadership Awards, Bank of AmericaEmployee of the Year (3 Times), Sam’s ClubPrice Club Award of Recognition

Steven Salas's Current Company Details
First Class English Academy

First Class English Academy

Owner and President and Educator
Los Angeles, CA, US
Steven Salas Work Experience Details
  • First Class English Academy
    Owner And President And Educator
    First Class English Academy
    Los Angeles, Ca, Us
  • First Class English Academy
    Owner/President/Educator
    First Class English Academy 2004 - Present
    Online/Long Beach, Ca
    First Class English Academy is an online learning institution with an emphasis on proper English through the study of Science, Social Studies, Language Arts, Liberal Arts and interpersonal communication. We utilize the award-winning 2017 version of McGraw-Hill's Wonders curriculum.• Developed entire curriculum for general subjects in: language arts, phonics, grammar, reading, social studies, history, science, comprehension, and creative writing with emphasis on ESL.• Online teacher for Mainland China students.• Recruited, trained, and guided ESL instructors to effectively mentor students.
  • Ts Aircraft.Com
    Owner
    Ts Aircraft.Com Nov 2003 - Dec 2010
    Long Beach, California
    Managed day-to-day business operations, with responsibility for financial performance, customer relationships, regulatory compliance, profitability, maintenance, and personnel management..
  • Bank Of America Merchant Services
    Corporate Trainer/Performance Improvement Coach
    Bank Of America Merchant Services 1992 - 2004
    Greater Los Angeles Area
    Corporate Trainer/Performance Improvement Coach• Facilitated training, and assessed bank employees on Residential Lending program guidelines, government regulations, Conduit Lending parameters, and Loan Administration/Servicing. • Instructed on all facets of Retail Banking, with emphasis on Private Banking clients, banking systems, effective sales presentations, and client portfolio management. • Proactively identified training needs and capitalized on learning opportunities. Monitored associate performance, analyzed problematic issues, and implemented solutions. • Collaborated with project managers on procedural modifications.• Provided continuous on-site performance support, offering feedback and intervention as necessary, and interfacing with Program/Project Managers on modifications to lines of business. Loan Administration Service Representative• Managed a 1.5 Billion dollar Commercial Syndication and Participation lending portfolio.• Organized and maintained client documentation, ensuring adherence to legal and corporate requirements. • Data processing including:o Loan boarding and input into accounting system (ACBS).o Monthly manual interest calculations.o Processing wire transfers.o Loan payments and advances.o Reconciliation of customer loan accounts.o Discrepancy reconciliation.Premier Relationship Specialist/Private Banking• Built and managed personal relationships with Premier Clientele and Client Managers. • Maintained a high level of client satisfaction performing exceptional service and problem resolution.
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Steven Salas Skills

Training Leadership Management Team Building Customer Service Coaching Customer Satisfaction Banking Leadership Development Organizational Development Strategic Planning Analysis Human Resources Customer Experience Crm Call Centers Team Leadership Public Speaking

Steven Salas Education Details

Frequently Asked Questions about Steven Salas

What company does Steven Salas work for?

Steven Salas works for First Class English Academy

What is Steven Salas's role at the current company?

Steven Salas's current role is Owner and President and Educator.

What is Steven Salas's email address?

Steven Salas's email address is sj****@****911.com

What is Steven Salas's direct phone number?

Steven Salas's direct phone number is +156249*****

What schools did Steven Salas attend?

Steven Salas attended University Of California, Los Angeles.

What are some of Steven Salas's interests?

Steven Salas has interest in Community Involvement Volunteer Tutor, Artesia, Exercise, Echoes And Associatesboard Of Directors, Sweepstakes, Home Improvement, Reading, Sports, Golf, Home Decoration.

What skills is Steven Salas known for?

Steven Salas has skills like Training, Leadership, Management, Team Building, Customer Service, Coaching, Customer Satisfaction, Banking, Leadership Development, Organizational Development, Strategic Planning, Analysis.

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