Christa Stevens, Chdm Email & Phone Number

Jacksonville, Florida

Jacksonville, Florida

Additional responsibilities as a Senior Project Manager (along with the roles and responsibilities listed below as a project manager) Responsible for internal project flow, project trainings, and updating and creating project documentation/deliverables. Updating client facing platforms showcasing current websites, best practices, and new and current.

Jacksonville, Florida

• Responsible for the day-to-day management of client design projects and marketing campaigns. Maintaining a high level of customer service by meeting or exceeding client expectations as well as facilitating a clear and.
• First point of contact for our clients when building their new website.
• Draft SEO and PPC strategies with the client.
• Collaborate with the Account Management team on client’s marketing goals.
• Communicate with other departments to facilitate a quick and easy turnaround on all projects.
• Address client concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate.

I oversee the support team and ensure excellent customer service to our clients and internal employees. I support multiple different products and services, including internet booking engine, website content management platform and email marketing and specialize in Global Distribution Systems (GDS).

• Support clients with Email, WebTrends, Secure-Res, Vizergy Reservation System, Vizergy CMS, E-Calendar and the Vizergy Client Login.
• Handle and maintain the Vizery CMS, E-Calendar, and Vizergy Reservation System trainings
• Maintain and build the Secure-Res Booking Engine and the Vizergy Reservation System
• Oversea the initial process of Localeze, Bing Places, and Google Places
• Perform day-to-day operation Salesforce and our various products

Jacksonville, FL

• Front Desk Operations including guest request management, checking guests in and out of the hotel, making reservations, communicating with the housekeeping department, answering multi line telephones, and cash handling.
• Managing of guest's requests and other guest related duties.
• Responsible for Tax Exempt reports, the companies Daily Revenue reports, and managing Accounts Recieveble.
• Responsible for training new employees on the Front Desk/Night Audit/Breakfast Server positions.
• Fluent with FOSSE, Guest View, Microsoft Word, Microsoft Outlook, Microsoft Excel, Internet
• Awarded Employee of the month 8 times/Employee of the Year 2005 & 2006

Certified Hospitality Digital Marketer

Certified Hospitality Digital Marketer

Certified Hospitality Digital Marketer

Certified Medical Assistant, Medical Assisting

High School Diploma

Education record