Group Manager

Newly created position to address needs in the Cards business. Priorities were to respond to regulatory audits, ensure regulatory compliance of technology systems, and to evaluate high-risk processes for risks, controls, and fitness to purpose.Notable Achievements: • Provided high quality and complete evidence to regulatory bodies such as the Federal Reserve Bank (FRB) and Consumer Financial Protection Bureau (CFPB). • Conducted in-depth process evaluations covering both business and technology systems and procedures. Inclusive and forthright communication style garnered enthusiastic support from process owners.• Identified regulatory risk and corresponding required control uplifts in high-risk domains including collections, credit card transactions, transaction disputes, and complaints.• Completed over 20 overdue internal audit findings within 6 months.• Designed extensible state-rights processor in response to California Privacy Rights Act (CPRA).• Partnered with data governance team to ensure that all NPI was properly identified, modelled, and managed.

Accountable for all aspects of Technology for the US Deposit business, with roles spanning application development, data engineering, QA, DevOps, and Agile. Led a team up to 100 in a highly matrixed organization spanning multiple continents. Participated in the executive council for the business. Set and adhered to technology budgets ranging from $25-40MM. Coached, mentored, and developed staff at all levels to ensure an effective continuity plan. Established quality goals, set SLAs, and built robust reporting, logging, and alerting.Notable Achievements: • Led the technology team that enabled a 500% increase in business volume in 3 years.• Implemented geography-equality program to get the best value from each tech team location.• Reduced downtime by more than 15x by establishing service level agreements and creating and burning down a technical debt backlog.• Increased department productivity by 20% without increasing cost, using novel organizational restructuring.• Improved release predictability by over 15x by decoupling unrelated releases and establishing release retrospectives. • Reduced release regression test time by 60% while improving release quality measures• Revised vendor master service agreements to include clear SLAs and SLA breach repercussions.• Doubled throughput of a critical vendor team without increasing cost, eliminating the top delivery risk.• Created reusable promotion management system resulting in over $1 billion dollars in additional deposit volume. • Delivered the first production workload on AWS within the consumer bank.• Managed multiple critical vendors, including securing budget and negotiating contracts and SLAs.• Set clear direction for technology team and created a culture that of innovation and challenging the status quo.• Defined a new work intake process, revised the sprint model, and implemented new standards to reduce delivery time, improve quality, and increase transparency and stakeholder satisfaction.

Collaborated with business people to understand their priorities, design solutions, and devise accurate and executable roadmaps. Led multiple teams to create and support business applications. Developed full-stack and managerial staff by understanding individual strengths and weaknesses, setting and measuring goals, and providing meaningful challenges to foster growth. Defined and executed on department strategy. Performed a variety of roles as an individual contributor as needed by the team, department, and business unit. Notable Achievements: • Launched the LOB’s first API teams from the ground up and grew delivery capability to over 25 teams within a year.• Acted as technical product owner, built and prioritized technical backlog, and drove execution of both technical and business initiatives.• Created an organizational strategy and staffing plan, and built multiple teams from the ground up.• Two of my teams won innovation awards within 6 months of formation• Participated in the leaderships team for several technology programs• Chicago leader for the internship and from-college hire program• Mentored junior staff as a development advisor in a matrix relationship• Guided 10 teams in a successful transformation from waterfall delivery to Scaled Agile For Enterprises (SAFE).• Built 20+ cloud-based (AWS) business applications for B2B and internal use. • Technical lead for massive datacenter exit effort, responsible for 220 applications. • Established the first technology guild to ensure application integrity and improve quality. • Consistently rated in the top of peer group in company administered anonymous leadership surveys.

Provided solutions for complex business and technical problems. Partnered with executive leadership to define target architectures for business capabilities. Set strategic direction and created iterative implementation roadmaps. Coached engineering teams on the importance of quality, with a special focus on non-functional requirements and technical debt. Prepared and presented materials to business and tech leaders.Notable Achievements: • Influenced senior engineering leadership team to implement an API micro-service architecture, forming the basis of the LOB technology strategy for the next 3+ years. • Accountable for technology health & evolution for credit card business domains including account originations, credit card authorizations/settlement, core credit processing, customer servicing, agent servicing, and external partner interfaces and connectivity. • Attained consistent executive support by creating and presenting well-reasoned strategic technology roadmaps. • Engaged stakeholders in all directions and treated them as partners, resulting in a collaboration model that was applauded by business and technical stakeholders.• Participated in the Architecture Review Board (ARB) to guarantee sound technology decisions. Engaged in all aspects of peer challenges.

Led a team of 100+ engineers in a matrixed organization spanning 6 time zones and multiple countries. Accountable for the design, planning, construction, testing, and implementation of global systems. Designed robust solution architectures, managed resources, directed projects, assessed size and scope of work, and estimated using multiple resourcing models. Solution space was a multi-platform environment spanning web browsers, web & app servers, and mainframe systems. Notable Achievements: • Led the engineering team in the delivery of a SOA framework to enable rapid service development and deployment. • Oversaw teams that created dozens of SOAP services designed to operate in an international environment. • Created and executed an architecture roadmap for an expanded service orchestration framework and sets of core services, which were implemented in HSBC locations across the world.• Earned an international assignment to groom the UK technology team for ownership of the service framework and to increase rate of global adoption.

Role Overview: Performed pre-sales consulting and client visits in the pursuit of strategic partners. Managed integration architecture and related software development for new business deals. This role required the ability to earn credibility and then trust in rapid succession. Collaborated with clients’ technical staff to design and implement resilient, fault tolerant, high availability systems for the processing of financial transactions.

Project management, solutions architecture, and software development, mentor to junior staff.

Program analysis & design, software development.

Solution architecture, program analysis & design, software development and support.