Steve Schulz

Steve Schulz Email and Phone Number

Desktop Support Agent @ National 360
Dandenong, VIC, AU
Steve Schulz's Location
Dandenong, Victoria, Australia, Australia
Steve Schulz's Contact Details

Steve Schulz work email

Steve Schulz personal email

n/a
About Steve Schulz

Experienced IT Support Specialist/Agent. Highly customer focused and always ready to go the extra mile to resolve issues quickly and efficiently. Passion for Information Technology drives pursuit and continuous upgrading of knowledge and skills in this field.Key Competencies• Extensive experience in customer support and services.• Strong technical knowledge of all Personal Computer systems, peripherals, Windows operating systems, including designing, building and installing personal computers.• Very strong expertise with Inkjet and Laser Printing Technologies.• Development and delivery of product support training, (in-house and overseas/outsourced).• Extensive problem analysis and resolution delivery.• Able to explain complex technical issues to a wide variety of audiences.• Strong hosted PBX experience, including troubleshooting and call flow development/implementation (Kazoo, 3CX).• Good experience in Mikrotik routers/devices/WINBOX.• Supporting managed internet connectivity and troubleshooting (A/VDSL, NBN (FTTN/P/C/, HFC, EoC, Fibre, etc).• 3CX Basic certification (about to complete Intermediate).

Steve Schulz's Current Company Details
National 360

National 360

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Desktop Support Agent
Dandenong, VIC, AU
Steve Schulz Work Experience Details
  • National 360
    Desktop Support Agent
    National 360
    Dandenong, Vic, Au
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  • National 360
    Desktop Support Agent
    National 360 Aug 2024 - Present
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  • The Summit Group (Australia) Pty Ltd
    Customer Support Superhero
    The Summit Group (Australia) Pty Ltd Jan 2018 - Jul 2024
    Blackburn Victoria Australia
    • Customer Support agent for business focused Internet and hosted PBX provider.• Troubleshooting issues with internet provisioning, issues and connectivity, including A/VDSL, NBN (FTTN/P/C/, HFC), EoC, Fibre, etc).• Administering and supporting hosted FlexPBX system (based on Kazoo) 3CX, SIP phones, SIP trunks, softphones (Bria Enterprise, 3CX, others). Configuring call flows, troubleshooting issues, utilizing VOIPmon, other custom written applications. Creating new PBX tenancies, setting up and provisioning phones, users.• Extensive experience in triage of issues and complaints, owning and directing calls to appropriate parties (internal or partners) where required.• Liaising with partner companies regarding problems and negotiating successful resolutions.• Supporting end-customer problems and configuration requests. Explaining issue causes and advising/implementing resolutions.
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  • Dxc Technology
    It Engineer
    Dxc Technology Apr 2017 - Jan 2018
    (Continuation of role from HP Enterprise - business unit separated to new company DXC Technology)• Promoted to Decommissioning Leader.• Decommissioning and recording of IT assets for Department of Défense (DOD) equipment during End User Computing (EUC) upgrade program according to Australian Government Standard Operating Procedures (SOP).• Onsite at DOD locations, recording and booking/co-coordinating of pickup of decommissioned assets.• Training of other team members in this SOP for work at other DOD sites.
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  • Hewlett Packard Enterprise
    It Engineer
    Hewlett Packard Enterprise Feb 2017 - Apr 2017
    • Contractor (via Experis/Manpower) to HPE.• Australian Government project, upgrade of End User Computing (EUC) items across wide range of locations across VIC.• Removal, replacement, testing and recording of IT items as per specified list of actions.• Assisting end users for queries regarding replacement of EUC items.
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  • Salmat
    It Help Desk Support Officer
    Salmat Jun 2016 - Feb 2017
    Mulgrave Vic
    • Supporting Coles Supermarket, LiquorLand, Express (Petrol) store and Head Office IT equipment, applications and operations.• Phone support for Australian stores, offshore support teams• Support Registers (Manned and Self Serve), Back office workstations, ancillary hardware/equipment (PDTs, iPads, Lexmark printers), servers, laptops, applications• Answer and assist with procedural queries, perform password resets• Escalate issues where necessary and liaise with customers on updates with their calls.• Issues ranged from single hardware/applications not working to store offline/not trading (priority 1 situations)
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  • Hp
    Technical Support Specialist Retail Publishing Solutions
    Hp 2006 - Jun 2015
    Melbourne, Australia
    • Dedicated inkjet-based high-volume photo printing devices, custom built kiosks system and software applications.• Development and delivery of installation and support training, roll-out assistance, escalation point to outsource partners and call center personnel.• Customer escalation support for more difficult technical issues, continuous examination and implementation of Service and Support efficiencies and cost reduction opportunities.
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  • Hp
    Consumer Technical Support Specialist
    Hp Aug 2000 - 2006
    Melbourne, Australia
    • Appointed official PhotoSmart Product Specialist due to product range growth, assisted DeskJet Product Specialist with existing workload (Aug 2000). • Promoted to full DeskJet Product Specialist. Supporting over 60 individual model printers (Oct 2000).• Awarded HP High Flyers Quarterly Award for meeting Standards of Excellence in Customer Service (Mar 2001).• Developed and delivered product training for new support training staff, at newly outsourced overseas call center (Bangalore India). Supervised onsite at call center for first 2 weeks of handover (Oct 2001).• Winner of HP’s High Achiever’s award (Asia Pacific Region) for Excellent Performance and Commitment (2002).• Support role expanded to include consumer level LaserJet Printers.
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  • Hp
    Customer Support Representative (Full Time)
    Hp Feb 1999 - Aug 2000
    • Accepted full time position (Feb 1999).• Assisted Product Specialist for Scanner range of products.• Assisted with design, creation and maintenance of team support intranet website.• Appointed unofficial Product Specialist for PhotoSmart (Digital Cameras, Photo Scanners, Photo Printers) range of products (July 1999).
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  • Hp
    Customer Support Representative (Contract Position)
    Hp Sep 1997 - Feb 1999
    • Contract position (3 month term, multiple extensions) at the Customer Care Center Help Desk.• Performed phone support for both hardware and software products, including multifunctional (printer/fax/scanner/copier) units, single function scanners, tape drives and CD writers.
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  • Skai Computer Systems Pty. Ltd.
    Computer Technician
    Skai Computer Systems Pty. Ltd. Nov 1995 - Sep 1997
    Melbourne Area, Australia
    • Installed, repaired and maintained computer systems (both in-house and on-site), that were manufactured by the company. Continual phone support was also a daily task. • ISO 9002 certified company.
  • Viking Technology
    Sales/Technician
    Viking Technology Apr 1995 - Oct 1995
    Melbourne, Australia
    • Sales and Technical role. Built upon customer base with several products exclusively imported by company. Gained knowledge about network products and cabling. Installed and configured several large LANtastic sites.
  • Oshima Computers.
    Computer Sales Associate
    Oshima Computers. Jun 1994 - Apr 1995
    Melbourne Area, Australia
    • Proposed computer systems (hardware, software or both) to clients who require a cost effective but appropriate solution. • Followed up and closed multiple sales leads and managed large corporate accounts (including Swinburne University and (former) Preston and Northcote Community Hospital). • Gained experience assembling and repairing PC systems on-site, as well as installing and maintaining systems at the clients’ site.

Steve Schulz Skills

Customer Service Pc Systems And Peripherals Inkjet Technologies Laserjet Technologies Windows Technical Support Windows 7 Windows Xp Pro Help Desk Support Training Delivery Technical Training Instructor Led Training Hardware Software Installation Printers Call Centers Networking Service Delivery It Service Management Cross Functional Team Leadership Vendor Management Program Management Outsourcing

Steve Schulz Education Details

  • Box Hill Tafe
    Box Hill Tafe
    Computer Field Service Technican
  • Knox Technical School
    Knox Technical School
    Applied Science

Frequently Asked Questions about Steve Schulz

What company does Steve Schulz work for?

Steve Schulz works for National 360

What is Steve Schulz's role at the current company?

Steve Schulz's current role is Desktop Support Agent.

What is Steve Schulz's email address?

Steve Schulz's email address is ss****@****.com.au

What schools did Steve Schulz attend?

Steve Schulz attended Box Hill Tafe, Knox Technical School.

What are some of Steve Schulz's interests?

Steve Schulz has interest in Science And Technology.

What skills is Steve Schulz known for?

Steve Schulz has skills like Customer Service, Pc Systems And Peripherals, Inkjet Technologies, Laserjet Technologies, Windows, Technical Support, Windows 7, Windows Xp Pro, Help Desk Support, Training Delivery, Technical Training, Instructor Led Training.

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