Steven Schuman Email & Phone Number

201 North Second Street, St. Charles MO

• Provides Tier 3 technical support for County employees maintaining high quality customer service skills.
• Troubleshoots various LAN and WAN network issues in numerous County offices.
• Performed cable management & network closet maintenance for numerous purposes including: o Re-terminating cable ends, patching office ports to network switches, testing fiber runs.
• Served as team lead for day-to-day technical support operations during the absence of Tech Services Manager.
• Develops and implements software installations & policy changes via use of Group Policy. Examples include: o Organization-wide use of legacy sites in Microsoft Edge, printer mapping & removal, Windows Update filters. o.
• Assisted with installation of Rocket IoT Routers in Police vehicles

201 North Second Street, St. Charles MO

• Provides Tier 2, front-end technical support for County employees maintaining high quality customer service skills.
• Manages the print & fax servers and performs routine clean-up of stale devices.
• Assists with network maintenance, troubleshooting, cable management, statistical reports.
• Configured and installed a variety of programs, upgrades and patches: o Examples include: AutoDesk, ArcGIS Pro, Central Square, CAMA
• Independently performed backup/restore task on both desktop clients and lower-risk servers & virtual machines.
• Works on-call as needed in regular rotation and has served the role many times.

201 North Second Streeth

• Provided stronger Tier 1, front-end technical support for County employees maintaining high quality customer service skills.
• Performs workstation setup procedures for County employees by imaging computers with Windows installations, installing departmental programs then deploying computer equipment and accessories.
• Cultivates a cooperative and productive work environment by assisting co-workers wherever needed.
• Works on-call as needed in regular rotation and has served the role many times.

201 North Second Street, St. Charles MO

• Provides Tier 1, front-end technical support for County employees maintaining high quality customer service skills.
• Manages and preserves a role-based access control system ensuring a secure work network.
• Contributes to an accurate and up-to-date asset management system on a regular basis.

Saint Charles, Missouri

• Providing fast, polite, and attentive service in accordance to Olive Garden’s Hospitaliano guidelines
• Maintaining a 5-star customer satisfaction rating with over 80% of customers throughout employment
• Demonstrating knowledge of product menu and adjusted with promotional and core menu changes
• Accurately and securely reconciling cash and card payments for daily sales ranging up to $300 a table
• Anticipating tasks to maintain control in a fast-paced environment requiring accurate multi-tasking
• Making all drinks presentable within a respectable time and following a multitude of recipes from memory.

Columbia, Missouri Area

During this internship, I reorganized a number of different processes for the management of jazz studies classes. These processes included creating an electronic database for cataloging musical repertoire for the department. I also oversaw, managed, and participated with a group of individual jazz students as we formed a jazz combo and rehearsed and.

Bachelor'S Degree, Computer Science

Graduated Magna Cum Laude

Certificate Of Specialization: Computer Programming, Computer Science

Bachelor Of Business Administration (Bba), Economics

Activities and Societies: Jazz Combos (Guitarist) 2012 -2015 Volunteer at Food Bank of Central Missouri - 2014