Steven Schuman Email & Phone Number

201 North Second Street, St. Charles Mo

• Provides Tier 3 technical support for County employees maintaining high quality customer service skills.• Troubleshoots various LAN and WAN network issues in numerous County offices.• Performed cable management & network closet maintenance for numerous purposes including: o Re-terminating cable ends, patching office ports to network switches, testing fiber runs.• Served as team lead for day-to-day technical support operations during the absence of Tech Services Manager.• Develops and implements software installations & policy changes via use of Group Policy. Examples include: o Organization-wide use of legacy sites in Microsoft Edge, printer mapping & removal, Windows Update filters. o Adjusted and corrected Windows WMI filters for more accurate, specific GPO targeting.• Assisted with installation of Rocket IoT Routers in Police vehicles• Written PowerShell scripts for automated tasks including: o Email signature generation, disk space cleanup, Wifi network connections, bulk software configurations.

201 North Second Street, St. Charles Mo

• Provides Tier 2, front-end technical support for County employees maintaining high quality customer service skills.• Manages the print & fax servers and performs routine clean-up of stale devices.• Assists with network maintenance, troubleshooting, cable management, statistical reports.• Configured and installed a variety of programs, upgrades and patches: o Examples include: AutoDesk, ArcGIS Pro, Central Square, CAMA• Independently performed backup/restore task on both desktop clients and lower-risk servers & virtual machines.• Works on-call as needed in regular rotation and has served the role many times.• Participates in networking projects at the task level and worked alongside Ops team for several tasks.• Monitors proper functionality of phones through standard troubleshooting and advanced configurations in phone configuration management portals.

201 North Second Streeth

• Provided stronger Tier 1, front-end technical support for County employees maintaining high quality customer service skills.• Performs workstation setup procedures for County employees by imaging computers with Windows installations, installing departmental programs then deploying computer equipment and accessories.• Cultivates a cooperative and productive work environment by assisting co-workers wherever needed.• Works on-call as needed in regular rotation and has served the role many times.

201 North Second Street, St. Charles Mo

• Provides Tier 1, front-end technical support for County employees maintaining high quality customer service skills.• Manages and preserves a role-based access control system ensuring a secure work network.• Contributes to an accurate and up-to-date asset management system on a regular basis.

Saint Charles, Missouri

• Providing fast, polite, and attentive service in accordance to Olive Garden’s Hospitaliano guidelines• Maintaining a 5-star customer satisfaction rating with over 80% of customers throughout employment• Demonstrating knowledge of product menu and adjusted with promotional and core menu changes• Accurately and securely reconciling cash and card payments for daily sales ranging up to $300 a table• Anticipating tasks to maintain control in a fast-paced environment requiring accurate multi-tasking• Making all drinks presentable within a respectable time and following a multitude of recipes from memory.• Demonstrating responsibility, awareness, and vigilance to ensure the store follows Missouri Liquor Laws

Columbia, Missouri Area

During this internship, I reorganized a number of different processes for the management of jazz studies classes. These processes included creating an electronic database for cataloging musical repertoire for the department. I also oversaw, managed, and participated with a group of individual jazz students as we formed a jazz combo and rehearsed and performed at numerous locations. I had to liaise with numerous potential clients for performance venues, and ensure that the group I oversaw met expectations. I also sorted through unorganized e-mails to find information regarding classes and input them into a easy to understand format and re-present them to the class.

Bachelor'S Degree, Computer Science

Graduated Magna Cum Laude

Certificate Of Specialization: Computer Programming, Computer Science

Bachelor Of Business Administration (Bba), Economics

Activities and Societies: Jazz Combos (Guitarist) 2012 -2015 Volunteer at Food Bank of Central Missouri - 2014