Steven Serrao Email & Phone Number

Christchurch City, Canterbury, New Zealand

Palmerston North, Manawatū-Whanganui, New Zealand

Mumbai Area, India

Mumbai, Maharashtra, India

• Supervised team members to confirm compliance with set procedures and quality requirements.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Built strong relationships with customers through positive attitude and attentive response.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Worked with team to identify areas of improvement and… Show more
• Worked with team to identify areas of improvement and devised solutions based on findings. Show less

Mumbai, Maharashtra, India

• Improved knowledge management processes by identifying gaps and implementing effective solutions.
• Enhanced decision-making capabilities by providing timely and accurate business intelligence to key stakeholders.
• Promoted employee engagement in knowledge sharing activities through incentives such as recognition programs and rewardssystems.
• Conducted regular audits of existing knowledge assets to identify areas requiring updates or revisions due to evolving business requirements… Show more
• Conducted regular audits of existing knowledge assets to identify areas requiring updates or revisions due to evolving business requirements or industry standards Show less

Mumbai, Maharashtra, India

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes orconflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Maintained customer satisfaction with forward-thinking strategies focused on… Show more *Handled customer inquiries and suggestions courteously and professionally.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Show less

Master'S Degree, International Business

Activities and Societies: Entrepreneurship, Marketing, Research Methodology, Accounting and Leadership

Postgraduate Degree, Services Excellence, Distinction

Activities and Societies: Six Sigma, Services Marketing, Customer Centric Organisation, Total Quality Management

Bachelar Of Arts, Sociology, 1St Class

High School, 1St Class