Steven Settles Email & Phone Number

Hauppauge, New York, United States

*Built in-house Contact Center from ground up*Hired and developed team of agents from 2 to 30+

Atlanta, Georgia, United States

* Actively manage internal development team and vendor relationships to drive great teamwork, performance and ROI* Manage day-to-day tactical work across product managers* Maintain and communicate trademark, brand strategy, and brand usage guidelines across departments to ensure cohesive use of intellectual property and brand assets

Greater New Orleans Region

Seattle, WA

• Provided day-to-day leadership and oversight to organizational endeavors, including initiatives, improvements and legislation implementation
• Built out multiple departments from the ground up, hiring and developing talent, installing Standard Operating Procedures and defining KPIs; Departments included Customer Service, Ops, Social Media, and Email Marketing
• Identified business risks and opportunities, and developed strategies to mitigate or capitalize on them as appropriate
• Managed E-Commerce strategy to drive brand salience, grow market share and revenue in long and short term
• Developed and implemented data-driven marketing strategies in conjunction with cross-functional partners to increase Brand and conversion metrics
• Created highly profitable publishing arm, producing daily video and literary content; trained staff to write/edit/produce segments used to engage customers

Syosset, NY

• Recruited, on-boarded and developed staff, building out an org chart and fostering a coaching environment
• Developed lifecycle marketing strategies across multiple verticals, using segmentation and CRM strategies via insight analysis
• Led acquisition of industry competitor, which included a six-month integration of tech and inventory; Opened remote office for transitioning staff
• Worked with Brand and Creative teams to deliver best in class content across paid and owned channels
• Managed Supply Chain and Logistics for private label brands
• Served as Account Manager for 100+ retail vendors, negotiating and maintaining distributor pricing

Syosset, NY

• Created Customer Service policies, including universal return policy and writing company handbook
• Advised on paid media, email marketing, and social strategies to drive high-quality traffic to sites
• Executed a “test and learn” approach, seeking optimization opportunities to ensure engagement and conversion improvement
• Worked with Brand and Creative teams to deliver best in class content across paid and owned channels
• Managed team of photographers, designers and writers producing weekly blog posts, emails and video

Greater New York City Area

• Tested language lessons during rollout, as language selection grew from 8-20
• Assistant manager of 24 hour customer support staff; receiving inquiries and responding in multiple languages
• Evaluated operational reports and ensured compliance to all company policies and procedures.