Steven Settles Email & Phone Number

Hauppauge, New York, United States

*Built in-house Contact Center from ground up*Hired and developed team of agents from 2 to 30+

Atlanta, Georgia, United States

* Actively manage internal development team and vendor relationships to drive great teamwork, performance and ROI* Manage day-to-day tactical work across product managers* Maintain and communicate trademark, brand strategy, and brand usage guidelines across departments to ensure cohesive use of intellectual property and brand assets

Greater New Orleans Region

Seattle, Wa

•Provided day-to-day leadership and oversight to organizational endeavors, including initiatives, improvements and legislation implementation •Built out multiple departments from the ground up, hiring and developing talent, installing Standard Operating Procedures and defining KPIs; Departments included Customer Service, Ops, Social Media, and Email Marketing •Identified business risks and opportunities, and developed strategies to mitigate or capitalize on them as appropriate •Managed E-Commerce strategy to drive brand salience, grow market share and revenue in long and short term •Developed and implemented data-driven marketing strategies in conjunction with cross-functional partners to increase Brand and conversion metrics •Created highly profitable publishing arm, producing daily video and literary content; trained staff to write/edit/produce segments used to engage customers •Performed regular audits of website content to ensure accuracy, timeliness and relevancy •Implemented new strategies to maintain audience engagement including loyalty programs, giveaways via social media and brand partnerships

Syosset, Ny

•Recruited, on-boarded and developed staff, building out an org chart and fostering a coaching environment •Developed lifecycle marketing strategies across multiple verticals, using segmentation and CRM strategies via insight analysis •Led acquisition of industry competitor, which included a six-month integration of tech and inventory; Opened remote office for transitioning staff •Worked with Brand and Creative teams to deliver best in class content across paid and owned channels •Managed Supply Chain and Logistics for private label brands •Served as Account Manager for 100+ retail vendors, negotiating and maintaining distributor pricing •Maintained product launch calendar •Tracked and analyzed campaign analytics and return on ad spend to make optimization recommendations •Managed affiliate campaigns and marketing to bolster revenue

Syosset, Ny

•Created Customer Service policies, including universal return policy and writing company handbook •Advised on paid media, email marketing, and social strategies to drive high-quality traffic to sites •Executed a “test and learn” approach, seeking optimization opportunities to ensure engagement and conversion improvement •Worked with Brand and Creative teams to deliver best in class content across paid and owned channels •Managed team of photographers, designers and writers producing weekly blog posts, emails and video

Greater New York City Area

• Tested language lessons during rollout, as language selection grew from 8-20• Assistant manager of 24 hour customer support staff; receiving inquiries and responding in multiple languages• Evaluated operational reports and ensured compliance to all company policies and procedures.