Focusing on delivering transformation activities that improve your customers experiences, whilst also improving your cost:income ratio.My approach is straightforward - understand the issues (and the people involved) through proven diagnostic, design and implementation tools and techniques and build strong engagement and capability in and across your internal teams to deliver value adding differences to your business."It's not enough to understand the problem" - you have to mobilise the 'right' resources internally and drive effective cross-silo collaboration to deliver new solutions to meet your customers (and your CFO's) expectations.With a career spanning 10 companies across 7 different industries, serving in sales, service, operations and business outsourcing, I bring a breadth of experience to help you successfully solve your critical business problems. I enjoy working across organisational boundaries, influencing to ensure we achieve your critical goals and aspirations, and have a proven track record of successfully building capability in leaders, managers and staff.I hold financial accreditation via the ACCA (DipFM Dublin Business School) alongside advanced lean qualifications and enjoy mentoring a wide range of individuals from graduates to entrepreneurs.I look forward to collaborating with you at some point in the future.Steven Sharp

Accountable for multiple multi-million-pound business transformation programmes across all areas of RBS, through collaborating and influencing senior managers and executives, to drive successful strategic and tactical financial and non-financial results

Delivered multiple lean transformation projects/programmes across operations, risk, finance delivering a variety of customer, cost, capacity, capability and cultural benefits within appropriate risk/regulation appetite.

Operations management specialist driving the efforts of 900+ full-time staff in servicing mortgages for both new and existing customers for RBS, Ulster, Direct Line and Lombard brands across contact, processing and reconciliation business areas.

Overall Profit & Loss responsibility for outsource business ensuring operational and financial delivery of BPO, contact and online (webchat/sms) services for key clients.

Led and directed the telesales efforts of large scale outbound and inbound call centre each year to achieve multi-million euro sales targets.

Led the sales and service strategies of 350 staff members at two sites in the UK and Ireland in delivering travel services to corporate clients and timeshare owners.

Managed the customer service efforts of 150 staff in supporting the top 1400 small to medium business (SME) and government clients in Ireland