Steven Shih Email & Phone Number

Jakarta, Indonesia

Greater Jakarta Area, Indonesia

Build new businesses through digital capabilities housed within a customer-centric health ecosystem. Shape up the insurance market with strategic B2B and B2B2C partnerships that change the way Sequis engages with customers.Co-launched with Alodokter Indonesia's 1st Insurance and Telemedicine affinity product called Aloproteksi, designed for individual and.

Greater Jakarta Area, Indonesia

Over-all Head of Business Development, Merchant Recruitment and Partnerships for the following core products of DMG:1. PaybyQR - Indonesia's leading QR payments provider for 19 bank/emoney partners with access to 4,000+ merchant outlets - www.dimo.co.id. Part of the founding team in 2013, and returned as Commercial Director in 2016 to restructure business.

Jakarta

Over-all Head of Product Design, Development, Implementation & Systems Operations for the Mobile Commerce Business Unit. Delivered the following products since 2009.- Mobile Banking for 5 bank partners- Certification and launch of Electronic Money- Electronic Vouchers via phone, ATM and host-to-host- Credit Card wallet - through web and mobile- Online.

• Plans, Designs & Implements Mobile Commerce Products - Electronic Voucher, Mobile Wallets, Mobile Banking, Mobile Apps, Credit Card Online,.
• Reports directly to Mobile Commerce Head

Greater Jakarta Area, Indonesia

• For UANGKU - Central Bank-licensed Electronic Money wallet
• Responsible for the overall management of all strategic and operational B2B engagements, Channels Development and In-app merchants acquisition
• Planning and coordinating the implementation of business plans and the penetration of new business partnerships.
• Working to stringent targets, and drive increased revenue and profit to achieve Business KPI's.
• Design traditional and non-conventional Agent Network… Show more For UANGKU - Central Bank-licensed Electronic Money wallet
• Design traditional and non-conventional Agent Network strategies through in-house, outsourced, and B2B partnerships across different partners (e.g. Airtime Retailers, Corporate Partners, Communities).

Greater Jakarta Area, Indonesia

• Part of Core Management team that brought QR Payments into Indonesia
• Co-Led the License Acquisition and Launch of Smartfren’s Electronic Product – Uangku, underwent Ernst & Young Audit and Central Bank license approval
• Re-launched a second generation Uangku in Android and IOS with core features like Money Transfer, Bills Payment, Prepaid Top-up and QR Payment
• Designed and implemented the Mobile Banking Solution for Bank Sinarmas
• Evaluated / Launched Pilots for new… Show more
• Evaluated / Launched Pilots for new technologies like NFC Card, NFC SIM/RUIM, Mobile POS, MasterCard integration to Emoney, Social Commerce Integration, QR Code Payments, and Face-recognition Show less

• Overall Head of all Operational Support functions with output related to KPI formulation, Budget Preparation, Business Process, Technical Operations, Training and Quality Management
• Monitored Contact Center and Gallery Operations on meeting performance targets on service, quality and efficiency

• Senior Manager for Convergent Platforms Group (CPG), the group responsible for new Telco Platforms for Financial, Network and VAS Services for both Smart Communications, Inc. and the Philippine Long Distance Company.
• Over-all Project Delivery Manager for all Implementation releases
• Part of the team that supported the Mobile Commerce Platform responsible for developing, implementing and maintaining the Electronic Load, Mobile Banking & SMART Money product of SMART… Show more Senior Manager for.
• Part of the team that supported the Mobile Commerce Platform responsible for developing, implementing and maintaining the Electronic Load, Mobile Banking & SMART Money product of SMART Communications General Manager.
• Responsible for developing strategies to drive the Contact Center in delivering high quality support services while maintaining employee satisfaction and ensuring cost-effective operations.
• Over-all management of all in-source and outsource staff, including budget preparation, staff recruitment, training & scheduling

• Client Engagement: American Express
• Part of the team that successfully outsourced core Amex applications to Accenture Manila from Amex Phoenix (USA) and Brighton (UK)
• Served as the functional expert for Credit Card core front-end and back-end systems
• Developed a transition plan for outsourcing IT Operations
• Lead Application Architect for New Accounts, Credit Card Issuance and Charge-off systems
• Prepares Business Requirements high-level design approach and budget… Show more Client Engagement: American Express