• Managed a payment processing system and worked with anti-fraud software, ensuring secure transactions.• Managed online orders, ensuring accurate and timely processing and fulfillment, and a smooth customer experience.• Communicated with customers via phone, online chat, and email, ensuring timely support.

• Assisted owners/operators with hiring and training of new recruits, ensuring a smooth onboarding process and the development of new recruits.• Executed excellent customer service in response to questions and concerns, ensuring timely conflict resolution and providing a positive customer experience.• Performed proper cash handling with various payment methods, ensuring accuracy, security, and compliance with company policies.• Assisted with store stocking, floor sets, and opening/closing procedures, ensuring efficient operations and a well-maintained storefront and store environment.

• Handled customer inquiries with professionalism, resolving issues and offering appropriate alternative solutions, ensuring customer satisfaction and effective problem resolution as necessary.• Executed excellent customer service in response to questions and concerns, ensuring timely conflict resolution and providing a positive customer experience.• Performed proper cash handling with various payment methods, ensuring accuracy, security, and compliance with company policies.

• Trained and managed a team of crew members, ensuring that each crew member had product knowledge and were equipped with the skills to effectively do their jobs, resulting in a rewarding team dynamic.• Handled customer inquiries with professionalism, resolving issues and offering appropriate alternative solutions, ensuring customer satisfaction and effective problem resolution as necessary.• Executed excellent customer service in response to questions and concerns, ensuring timely conflict resolution and providing a positive customer experience.• Performed proper cash handling with various payment methods, ensuring accuracy, security, and compliance with company policies.• Assisted with shipping and receiving via Martin Brower, ensuring accurate inventory management.• Assisted with store stocking, floor sets, and opening/closing procedures, ensuring efficient operations and a well-maintained storefront and store environment.