Steven Steiner Email and Phone Number
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Designer by trade. Coach at heart.I am an analytical UX architect who defines clarity from ambiguity with a passion to grow, mentor, and empower others to solve customer problems. My 15+yrs as an instructor and coach also includes 10+yrs as an award-winning designer on both in-house and agency teams of all sizes at companies, communities, and organizations internationally.As a Designer and Manager…I launch products that successfully meet customer, business, and technology needs for small local companies to some of the world's largest brands. Some clients include: AARP, Dell, Gatorade, Honeywell, Kellogg, PlayStation, Wells Fargo, and UPS.As an Educator and Leader…I help designers achieve their individual career goals at organizations and conferences across North America. A handful of places I've taught, spoken, or coached at include: UXPA International Conference, University of Washington, University of Richmond, UC Berkeley Extension, and General Assembly.As a Career Coach for Designers…I bring the right balance of hands-on industry experience, rigger, and moral support to help Designers level up. My approach to coaching is rooted in design methodologies that meet Designers where they are now, then help them get to where they want to be based on their individual career aspirations.—- Core CompetenciesCustom Experience (CX) Strategy, Problem Solving, User Experience Research (UXR), Information Architecture, Interaction Design, Leadership & Business Development, Public Speaker, and Story TellerTechnical SkillsAdobe Creative Cloud (Illustrator, InDesign, Photoshop, XD), Axure RP Pro, Figma, Google Analytics, Google Workspace (Docs, Sheets, Slides), InVision, Keynote, Microsoft Office (Excel, PowerPoint, Visio, Word), Principle, SharePoint, Sketch, Slack, and WordPressApproach, Process, and FoundationDiscover: Understand current industry, business, and competitor goals. Define: Outline and plan future state experience to align with user goals.Architect: Create and test iterative outputs to progress toward the desired outcome. Design: Craft engaging and practical visual designs from approved architecture outputs.Develop: Code final designs in their respective development environment.
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Career CoachCareer Coach For DesignersSan Francisco, Ca, Us
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Career CoachCareer Coach For Designers Jan 2018 - PresentI help Designers package their story to get what they want next in their career journey.----I am a Designer who created Career Coach for Designers to help Designers level up.I meet Designers where they are today to help them get what they want next.My approach is rooted in design thinking methodologies and industry-leading design principles.Designers who work with me gain the knowledge and confidence to craft, present, and tell the right story for them to achieve career and self-satisfaction.Their results make companies want to pay top dollar for their story.Designers I help land roles that meet their needs at companies you know.Companies include: Apple, Warner Media, Google, Microsoft, Notion, and Wells Fargo. -
Principal User Experience ArchitectKroger Nov 2021 - PresentCincinnati, Ohio, Us -
User Experience CoachClicked Mar 2021 - Apr 2022San Francisco, California, UsCreated and ran monthly interactive small group sessions to learn and practice UX foundational skills -
Avp, Principal Product DesignerWells Fargo Jun 2021 - Nov 2021San Francisco, California, Us -
Practice Lead - Product DesignWells Fargo Jun 2020 - Nov 2021San Francisco, California, Us• Passionately grow, mentor, and empower Product Designer's to improve how they deliver• Prepare and facilitate interactive sessions every 2 weeks for ~50 designers to nurture a community
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Avp, Interim Design DirectorWells Fargo Oct 2020 - Jun 2021San Francisco, California, Us• Responsible for capacity, quality, and execution executed by 9 Product Designers and 3 Content Strategists across 5 primary Small Business banking product categories to improve our customer’s shop, apply, and setup experience•Gather, align, and define design-related epics and features in partnership with primary project partners to enable accurate estimation and timelines of creating design artifacts that meet customer, business, and technology needs
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Avp, Product Design LeadWells Fargo Aug 2020 - Oct 2020San Francisco, California, Us
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Product Design LeadWells Fargo Jan 2020 - Aug 2020San Francisco, California, Us• Manage, document, and communicate digital design system standards for a consistent brand experience across all 13 different product categories with online applications for new and existing customers opening new accounts online• Collaborate with 50+ project partners to build, document, implement, and support processes that are adopted and scale as best practices, which include design patterns, accessibility compliance approvals, and scrum efficiencies• Identify and assist with the estimating and grooming of design-related user stories in partnership with scrum team members by speaking to the details of design deliverables, answering questions, and resolving ambiguities
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Senior Interaction DesignerWells Fargo Apr 2018 - Jan 2020San Francisco, California, Us• Leader on a scrum, which results in a strong and trusted partnership with all team members - product owner, business analyst, back-end developer, front-end developer, QA, and the scrum master.• Justify the value of testing new ideas by earning credibility and trust from our Experience Design department and business partners by presenting data-informed decisions that support user-centric designs• Coach and provide documented processes for junior product designers and front-end developers that allows them to effectively manage their deliverables in the product lifecycle, resulting in more delivering higher quality work with more confidence• Identify and assist with the estimating and grooming of design-related user stories in partnership with scrum team members by speaking to the details of design deliverables, answering questions, and resolving ambiguities
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User Experience Design InstructorGeneral Assembly Oct 2017 - May 2020New York, Ny, Us• Create and lead a free 2hr Intro to UX Design session twice a month for 15-45 new participants each time who either understand the basics or just heard the terms and want to explore the topic with a goal to enroll as a paying student.•. Write and teach a full-day immersive UX Design Bootcamp that teaches the fundamental design process through 5 primary design activities, which build on each other and allow students to walk away with an actual mobile prototype -
Ux / Ui InstructorUc Berkeley Extension Feb 2018 - Aug 2018Berkeley, Ca, Us• Taught an engaging 24-week part-time UX/UI Certification Course with 3 TAs that graduated all 28 students with the skills and confidence to join the ranks of industry-shaping creative professionals. • Lead instruction of curriculum covering User-Centric Design Research, Wireframe and Visual Prototyping, User Interface Development, and Web Development. • The part-time 24-week course schedule included classes held 2 weekday evenings and Saturday mornings equalling 14hrs of in-class instruction and activity time each week. -
Senior User Experience DesignerJpmorgan Chase & Co. Oct 2017 - Jan 2018New York, Ny, Us• Expanded online business banking features by creating an interactive prototype for a new account opening experience• Established a standard shared storage and file name structure that supports plans for expanding team headcount -
User Experience LeadIcf Olson May 2016 - Aug 2017Richmond, Virginia, UsRESPONSIBILITIES• Gathered and translated business requirements and brand characteristics for MGMA, UPS, and Freddie Mac into smart, effective, and elegant user experiences through user scenarios, interaction flows, wireframes, and prototypes• Conducted multiple primary and secondary research techniques and methodologies including interviews, workshops, persona building, and customer journey maps with Zebra Technologies and Freddie Mac to drive experience strategy• Continuously required to facilitate, present, communicate, and collaborate with external and internal teams • Created project scopes, budget estimates, and sales presentations as the UX lead for new business pursuits to net new or current clients like CINTAS, PlayStation, and UPS • Instrumental in establishing unified project artifact templates to standardize delivery across the agency• Promoted collaborative work environment across multiple cross-functional domestic and international teamsCLIENTSAARP, Aramark, Bank of America Merchant Services, BB&T, California State Lottery, First Data, Freddie Mac, Johnson Controls Inc., McDonald's, MGMA, TEKLYNX, Unitedhealth Group, and UPS -
User Experience ManagerIcf Interactive Mar 2015 - May 2016Glen Allen, Va, Us• Consult with over 50 partners across diverse industries including banking, medical, military, retail, and technology • Ran a handful of topic/trainings during regular UX team meetings• Continued responsibilities outlined below for Sr. UX Architect position SENIOR USER EXPERIENCE ARCHITECT | November 2013 - March 2015• Solo or lead UX resource on projects that included cross-disciplinary collaboration, which grew stronger as the projects went on. • Apply solid user experience and usability principles while looking for opportunities to innovate against best practices• Architect solutions for a wide variety of platforms and devices including web, kiosk, responsive, tablet, and mobile phones• Played diverse roles on projects, including Content Strategist, Information Architect, Taxonomist, and UX ArchitectCLIENTSAARP, Adient, Amway, Baltimore Gas & Electric, BB&T, Carmax, Chik-fil-A, Federal Reserve Bank of Chicago, Freddie Mac, Intel, Johnson Controls Inc., Medical Group Management Association, Sony PlayStation, Virginia Tourism Corporation, UPS, and Zebra Technologies -
Senior User Experience ArchitectIcf Interactive Nov 2013 - Mar 2015Glen Allen, Va, Us• Solo or lead UX resource on projects that included cross-disciplinary collaboration, which grew stronger as the projects went on.• Apply solid user experience and usability principles while looking for opportunities to innovate against best practices• Architect solutions for a wide variety of platforms and devices including web, kiosk, responsive, tablet, and mobile phones• Played diverse roles on projects, including Content Strategist, Information Architect, Taxonomist, and UX Architect
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Senior User Experience ArchitectCapital One Jul 2013 - Nov 2013Mclean, Va, Us• Collaborated with key stakeholders across all lines-of-business to improve enterprise wide findability -
User Experience ArchitectVml Aug 2011 - Jun 2013New York, New York, UsRESPONSIBILITIES• Communicate content organization and visual hierarchy to Honeywell, Kellogg’s, Western Union and more with user-flows, site maps, and wireframes to expanding their digital footprint with new experiences• Used interactive wireframes (demonstrating a more complete user experience than traditional, static wires) to advance wireframe creation and presentation methodology across a team of 15+ user experience professionals CLIENTSAvaya, Colgate, ConocoPhillips, Dell, Dignity Memorial, Gatorade, Honeywell, HughesNet, JDRF, Kashi, Kellogg's, Navistar, Quest Diagnostics, SAP, Toms of Maine, US Bank, Welch Allyn, and Western Union -
Display Advertising Campaign ManagerHearst Digital Marketing Services Jun 2010 - Aug 2011New York, Ny, UsRESPONSIBILITIES• Developed and implemented a standard campaign performance report process to support 25+ Account Executives. The process was created after reviewing marketing material and discussing expectations with Account Executives to make sure the reports touch on the right analytics.• Managed 100s of digital marketing CPC and CPM campaigns across multiple platforms including SeattlePI.com, Yahoo! Ad Network, Facebook, Email, and SEM to ensure appropriate delivery to maximize ROI for clientsCLIENTSAlaska Airlines, Amtrak, Broadway Across America, Coldwell Banker, Delta Dental, Goodwill, Intel, LiveNation, McDonald's, Seattle Mariners, Seattle Seahawks, Seattle Sounders FC, Tullys, UC Berkely, Wells Fargo, and Whole Foods -
Sales/ Marketing InternClear Channel Radio Mar 2010 - Jun 2010New York, Ny, UsActively pursued a complete understanding of the different parts of the radio industry through interviews with employees and hands on experience performing different tasks like prospecting and recaps. -
User Experience Designer | Product Manager | Web DeveloperYoursports Network Jun 2009 - Jun 2010San Mateo, Ca, Us• Owned and completed research, design, and development of migrating YourSports Network from a third party website provider with limited functionally to a shared hosting server with a completely customized WordPress template in this fast-paced start-up environment. • Built and maintained the YourSports Network online experience. The main process started with brainstorming to develop a vision. The developed vision continued with creative designs to get a realistic perspective. Following design approval, development would occur in WordPress. Maintenance was constant in a fast-pass start-up environment.• Implemented and managed Google Analytics for effectiveness & optimize frequently to improve content available. -
Inside Sales AssociateEfinancial Jan 2009 - Aug 2009Bellevue, Washington, Us• Contacted 300 leads per 4-8 hour shift about Life Insurance to create clients for Account Executives• Recognized as top associated with a consistent 12-18% lead to client ratio throughout internship -
Lead Campus RepresentativeUloop Sep 2007 - Dec 2008Nashville, Tn, Us• Consistently ranked #1 college nationwide in memberships by achieving 250-400 new member registrations per week• Conducted weekly campus-wide marketing promotions targeted at University of Washington students, which included classroom announcements, hanging posters and distributing fliers
Steven Steiner Skills
Steven Steiner Education Details
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University Of Washington Information SchoolInformatics (Human-Computer Interaction)
Frequently Asked Questions about Steven Steiner
What company does Steven Steiner work for?
Steven Steiner works for Career Coach For Designers
What is Steven Steiner's role at the current company?
Steven Steiner's current role is Career Coach.
What is Steven Steiner's email address?
Steven Steiner's email address is st****@****cfi.com
What is Steven Steiner's direct phone number?
Steven Steiner's direct phone number is +142531*****
What schools did Steven Steiner attend?
Steven Steiner attended University Of Washington Information School.
What skills is Steven Steiner known for?
Steven Steiner has skills like User Experience, Information Architecture, Digital Marketing, Wireframes, Wordpress, Axure, Wireframing, User Experience Design, Leadership, Online Advertising, Google Analytics, Marketing Research.
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