Steve Swenson Email & Phone Number

North Chicago, Illinois, US

Strategic partner with International delivery partners while being responsible for International project portfolio governance and performance. Drove delivery excellence for Next Gen AI and Data Analytics program management.

North Chicago, Illinois, US

• Enabled AbbVie to grow its footprint in the Chinese market by leading the on-time, on-budget implementation of a highly complex program to meet China’s Cybersecurity Law requirements and earn regulatory certification..
• Took over and transformed management of 40-project information security portfolio related to the merger of AbbVie and Allergan. Led 50 team members and ensured on-time, on-budget delivery by establishing effective.
• Successfully deployed a SECaaS (security-as-a-service) solution providing endpoint protection for 5,000 associates across 30 countries. Took over the failing project and built a 70-person cross-functional team to.

• Successfully delivered a multi-million-dollar cloud transformation, managing 20 on/offshore resources to migrate 200+ users of a global strategic risk application from mainframe. Managed the full software development.
• Excelled in consulting assignments that involved conducting IT risk and gap assessments, creating information security policies, processes, and frameworks, and developing a cloud-based disaster recovery strategy.

New York, New York, US

• Transformed the organization for scale by creating effective change, R&D, and release management processes, building and implementing a technical cross-training program, and establishing strong vendor relationships.
• Oversaw a global team of 40 staff and a $10M budget for 24x7 network architecture, engineering, and IT helpdesk. Overhauled the organizational structure with a 2-year strategy that included new KPIs and customer surveys.
• Reduced incidents by 40% in six months after introducing service request intake, testing, and approval processes.
• Improved reliability and reduced costs by implementing vendor SLAs, evaluations, and a continuous improvement model.

Charlotte, NC, US

• Led a 6-person US and India director team in overseeing, training, and mentoring 24 development staff and 100 consultants managing, supporting, and continuously improving a global data center for a 24/7 support facility.
• Reduced call center system downtime by 25% by co-locating local support and development resources in India.

New York, NY, US

• Delivered sweeping efficiency optimization across the stock exchange’s technology organization by auditing the effectiveness of each department and developing a robust prioritization process for a $100M project.
• Nurtured collaboration between business and IT leaders and served as point of contact for an SEC technology audit.
• Improved global IT billing transparency by implementing a resource and cost model in SAP finance modules.
• Eliminated $1.5M in spend after identifying and cutting expenses related to systems with depreciated value.

New York, NY, US

• Drove valuable process and tech synergies by fostering productive relationships between key NYSE business and technology leaders, leading to the introduction of a best-of-breed shared service model to replace legacy.
• Transformed the IT engineering group from business outcast to a global reputation for solving difficult problems by automating monitoring and learning processes and empowering a talented team through people management.
• Reduced operations turnover from 40% to 5% while avoiding $300K cost of relocating data center after turning around an underperforming team by building a new people management process and creating a culture of inclusion.

Chicago, IL, US

• Cut contingent labor costs by $1.5M and improved software release quality and functionality to its best state in years after rebuilding and transforming the testing process from the ground up.
• Reduced time taken to fix trading software issues by creating a production support team and hybrid (in-person and online) training programs. Introduced 50 training modules that upskilled 300 technical users in 12 months.

Chicago, IL, US

• Reduced operational risk by transforming the software testing and QA processes to ensure high-quality, low-defect releases. Implemented Agile testing processes and automated testing tools to replace legacy manual.

Bachelor Of Arts (B.A.), Business Administration

Executive Leadership Training

Master’S Degree, Management Information Systems (Currently On-Hold And Not Enrolled)

Education record