With over 25 years of experience, I excel in maximizing operational excellence and revenue generation for diverse organizations. Adept at strategic planning and process improvement, I consistently exceed client and organizational deliverables while achieving significant cost savings. My collaborative approach ensures relevant and diversified care, analyzing industry trends to meet evolving stakeholder needs. I emphasize Customer first thought processes utilizing data analysis to maximize client satisfaction and retention.In-depth knowledge of:Business CoachingBusiness DevelopmentCorporate TrainingConsultant RelationsSales, SaaSAccount Management Managed healthcare - Medicaid and MedicareContracting and negotiations Program implementation Customer Care center operations Human Resources Health and welfare plan administrationHistory of inspiring teams to high performance in alignment with corporate mission while recognizing individual interests, talent and potential. Strategic thinker and decision-maker with a demonstrated bias for action.Specialties: consultant relations, account management, business development, benefits administration, budgeting, contract management, credit, customer relations, customer service, delivery, directing, executive management, finance, financial, focus, human resources, insurance, interpretation, leadership, macromedia director, marketing, meeting facilitation, Microsoft Office, negotiation, payroll processing, pricing, promotional materials, reports, sales, strategic, strategic planning, vision