Relevant Project Work:1. Migration from on-prem call system (Cisco based) to Amazon Connect2. Migration from on-prem call system (Avaya based) to Amazon Connect3. Design & Development of call flows following a data-driven, dynamic, & re-usable approach. Including a dynamic menu-ing system (Lambda/DynamoDB) that can handle multiple variations & complexity of prompting, routing, and menu-levels4. DynamoDB Design & Lambda Development6. Lambda & DynamoDB deployment through a CI/CD pipeline & yaml templates to provision resources6. Extended CCP Development7. Tool Development to assist with development, deployment validation & documentation8. Go-live & On-site support9. Presented to various businesses stakeholders through a series of Demo's: Sprint Demo, Solution Demo, & Knowledge Transfer Sessions10. Led Operational Documentation Effort for multiple release cycles.11. Automation of Time Report & Project Completion Status: Leveraged Lambda, CloudWatch Events, and SNS to communicate with a time-tracking API and automatically send email updates12. UCCX API: Using Python to create a script that makes api requests based on a menu selection and parse's data into an excel workbook. Configuration items include CSQ-ID Association, Application Parameters, CSQ Configuration, Resource Configuration, .wav files, and Triggers13. Transcription: Use of Python, Amazon Transcribe and S3 to transcribe a set of wav files into human readable format14. Implementation of various solutions including extension dialing, voicemail, DNIS & ANI Lookups, ANI Based Authentication, Voice ID, Self ServiceTechnical Skills and Technology Stack:Cloud Orchestration / Automation: AWS CloudFormation, AWS Lambda, Amazon LexMonitoring and Event Management: AWS CloudWatch, CloudTrail, AWS SNS, AWS S3Identity and Access Management: AWS Organization, AWS IAMProgramming Language: Strong Python Skill, basic JS, HTML, CSS for ExtendedCCP DevelopmentAWS Platform: Amazon Connect