Steven Cook work email
- Valid
Steven Cook personal email
Steven Cook is a Contact Center Consultant at Square O LLC.
-
Contact Center ConsultantSquare O LlcCharleston, Sc, Us -
Contact Center ConsultantSquare O Jan 2022 - PresentCharleston, South Carolina, United StatesRelevant Project Work:1. Migration from on-prem call system (Cisco based) to Amazon Connect2. Migration from on-prem call system (Avaya based) to Amazon Connect3. Design & Development of call flows following a data-driven, dynamic, & re-usable approach. Including a dynamic menu-ing system (Lambda/DynamoDB) that can handle multiple variations & complexity of prompting, routing, and menu-levels4. DynamoDB Design & Lambda Development6. Lambda & DynamoDB deployment through a CI/CD pipeline & yaml templates to provision resources6. Extended CCP Development7. Tool Development to assist with development, deployment validation & documentation8. Go-live & On-site support9. Presented to various businesses stakeholders through a series of Demo's: Sprint Demo, Solution Demo, & Knowledge Transfer Sessions10. Led Operational Documentation Effort for multiple release cycles.11. Automation of Time Report & Project Completion Status: Leveraged Lambda, CloudWatch Events, and SNS to communicate with a time-tracking API and automatically send email updates12. UCCX API: Using Python to create a script that makes api requests based on a menu selection and parse's data into an excel workbook. Configuration items include CSQ-ID Association, Application Parameters, CSQ Configuration, Resource Configuration, .wav files, and Triggers13. Transcription: Use of Python, Amazon Transcribe and S3 to transcribe a set of wav files into human readable format14. Implementation of various solutions including extension dialing, voicemail, DNIS & ANI Lookups, ANI Based Authentication, Voice ID, Self ServiceTechnical Skills and Technology Stack:Cloud Orchestration / Automation: AWS CloudFormation, AWS Lambda, Amazon LexMonitoring and Event Management: AWS CloudWatch, CloudTrail, AWS SNS, AWS S3Identity and Access Management: AWS Organization, AWS IAMProgramming Language: Strong Python Skill, basic JS, HTML, CSS for ExtendedCCP DevelopmentAWS Platform: Amazon Connect
-
Operations Assistant & Body Works SpecialistTaneytown Collision Center Jun 2017 - Aug 2020Taneytown, Maryland, United States -
Auto-Cad OperatorCook Design Group May 2016 - Feb 2017Westminster, Maryland, United States
Steven Cook Education Details
-
Finance -
Gpa: 3.75 -
Gpa: 4.0 -
Gpa: 4.0
Frequently Asked Questions about Steven Cook
What company does Steven Cook work for?
Steven Cook works for Square O Llc
What is Steven Cook's role at the current company?
Steven Cook's current role is Contact Center Consultant.
What is Steven Cook's email address?
Steven Cook's email address is st****@****reo.com
What schools did Steven Cook attend?
Steven Cook attended College Of Charleston, College Of Charleston, Louisburg College, University Of Maryland Eastern Shore.
Not the Steven Cook you were looking for?
-
4wharton.upenn.edu, leonardgreen.com, equity-usa.com, blackstone.com
2 +155930XXXXX
-
-
9arke.com, aol.com, na.ko.com, comcast.net, aol.com, stevencook.me, fieldstone.com, aol.com, tagonline.org
4 +140460XXXXX
-
Steven Cook
Los Angeles, Ca3yahoo.com, monicavinader.com, hcvt.com17 +181848XXXXX
-
Steven Cook
Growth-Oriented Leadership. Broad Industry And Functional Expertise. Currently Managing Partner Of Hp Ventures Group, A Chicago-Based Partnership Focused On Middle-Market Multi-Family Real Estate.Greater Chicago Area1chicagogsb.edu
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial