Steven Theisen Email & Phone Number

Cleveland, Ohio, United States

United States

• Provides direction and coaching to ensure work is distributed across development teams in a manner that optimizes team throughput and builds technical skillsets.• Regularly engages with business leaders, C-level executives, and external clients to communicate collective project timelines, risk mitigation, and budget status.• Works closely with business team leadership to ensure technical capacity is allocated to meet the strategic roadmap and budgetary goals.• Prioritizes the work of multiple development teams both in the US and abroad.• Maintains streamlined development teams by removing blockers as needed.• Works closely with development teams to ensure adherence to our quality assurance strategy

• Managed, coached, and mentored development team members.• Migrated an established development team from a Waterfall to an Agile software development methodology.• Organized and facilitated Agile ceremonies such as Daily Standups, Sprint Planning, Sprint Reviews, Backlog Refinement and Retrospectives.• Coordinated with Product owners to finalize product designs and requirements in the form of Epics, Features, and User Stories• Iteratively worked with Product Owners to prioritize features with a focus on maintaining project timelines and budgets.• Provided high and detail level effort estimates to the business for internal project approval as well as external SOWs.• Provided executive summaries on project progress as compared to timeline and approved budget.• Provided 24/7 availability to manage teams through production incidents with an extreme focus on meeting established SLAs.• Delivered over 90% of projects on time and on budget.

Lead a team, consisting of in house and off shore software engineers, through assigned projects in a deadline driven environment. Held responsibility for organizing regular team meetings to gather project status, in order to prioritize and delegate work accordingly. Maintained and managed multiple project schedules, and regularly communicated status to upper management while adhering to the company’s ISO 9001 certified software development life cycle process. - Worked closely with Product Management to design highly available web applications which meet or exceed the needs of our customers.- Wrote detailed Effort Estimates, Functional Specifications, Project Plans, and System Testing Plans to ensure all product requirements are met before development tasks are assigned.- Coordinated regular team meetings, delegated tasks, tracked project progress, and gathered/distributed meeting minutes- Worked with upper management to quickly identify and mitigate any situation identified which may delay a project milestone.- Performed assigned engineering tasks accurately, on time, and within quality standards.

Installed, maintained, and supported systems for the purpose of hosting high-availability WWW applications. Assisted with new hardware, software and application installations, upgrades and troubleshooting. Provided quality assurance and diagnostic support for over 90 servers across infrastructures located at internal as well as commercial hosting facilities. Was often times asked to act as project manager for complex WWW installations and support initiatives. - Interfaced with upper management as well as WWW developers to guide and implement complex WWW applications on existing or new infrastructures.- Lead team of System Administrators through the project design, scheduling, and implementation processes.- Was responsible for maintaining 24/7 support for 300+ web applications across 100+ servers.- Built and supported hardware and software on Windows XP/2000/2003 and VMWARE servers.- Scheduled and deployed Operating System as well as Application updates and patches regularly.- Developed several applications to automate, monitor, and manage the WWW environment.- Assisted in providing Tier 3 support for internally and externally accessible applications and resources.

Worked closely with a team of engineers to design WWW applications for manipulating, publishing, and displaying data stored in Oracle databases. Worked separate from the team to completely refactor an existing PERL application using Java/JSP, greatly enhancing its performance. Developed unique solutions for parsing customer supplied data files, and loading them into existing Oracle databases. - Lead a team of engineers through the project design, scheduling, and implementation processes. - Work with a team of engineers to recognize potential problems and expedite solutions.- Work directly with customers to maintain close business relationships, as well as discussing application enhancements and scheduling patch releases.

I was selected by ICC to fill an open development position for Bell & Howell Publication Systems. There I was trained to assume the duties of a resigning Bell & Howell WWW application developer. I grew to really enjoy the group of people I worked with, and the atmosphere provided by the company. I left ICC in February 1998 to pursue a full time development opportunity with Bell & Howell Publication Systems.

Employed as a Tier 1 Help Desk associate, diagnosing and alleviating customer’s problems over the telephone and via e-mail for a startup ISP. Concurrently, designed and developed WWW pages and applications for local businesses. I left the company in 1997 to accept a development opportunity through Information Control Corporation.