Steven Throop Email & Phone Number

Chantilly, Va

Chantilly Va,

Rockville Md

- Hired as part of a two-man contract team to set up and monitor a temporary call center.- Installed switches; organized and installed Cat6 network cabling for a call center environment.- Provided helpdesk support for over 500 employees over the course of a 6-month project.- Used ConnectNow ticketing system to manage support tickets. - Imaged and installed over 350 Dell Wyse terminals using SmartDeploy.- Completed regular inventory checks and recorded inventory that was shipped out and received via an Excel spreadsheet- Installed, configured, troubleshot, and repaired computer workstations, printers and local area networks, monitored performance, diagnosed and resolved problems.- Assisted with a company wide MS Office 365 migration and troubleshooting of MS Office software.

Dulles Va

I worked in the Global Security Operations Control center (GSOC) at Visa as the GSOC security lead under the Site Security Supervisor. I provided high quality customer service to guests and contractors around the site and at Visa sites around the world.I monitored the daily performance of computer systems including the site CCTV, the C-CURE access control system, and the GSOC computers and printer. I also trained users in the proper use of site software including, Microsoft Excel, Microsoft Outlook, Microsoft Word and Quantum Secure. When needed I escalated unresolved issues to the appropriate Managers, Technicians, or Engineers.

Fairfax Va

I was responsible for dispatching and filling shifts at client sites throughout the DC Metro Area, Virginia, and Maryland. I also Identified and corrected performance issues with the Security Officers and equipment at client sites; including desktops and printers used by security. Maintained records of daily communication with clients, problems involving staff or equipment, and remedial actions taken. Trained Security Officers in the proper use of the hardware and software used at client sites as well as in the main office.