Steven Throop Email & Phone Number

Chantilly, VA

Chantilly VA

Rockville MD

- Hired as part of a two-man contract team to set up and monitor a temporary call center.- Installed switches; organized and installed Cat6 network cabling for a call center environment.- Provided helpdesk support for over 500 employees over the course of a 6-month project.- Used ConnectNow ticketing system to manage support tickets. - Imaged and installed.

Dulles Va

I worked in the Global Security Operations Control center (GSOC) at Visa as the GSOC security lead under the Site Security Supervisor. I provided high quality customer service to guests and contractors around the site and at Visa sites around the world.I monitored the daily performance of computer systems including the site CCTV, the C-CURE access control.

Fairfax Va

I was responsible for dispatching and filling shifts at client sites throughout the DC Metro Area, Virginia, and Maryland. I also Identified and corrected performance issues with the Security Officers and equipment at client sites; including desktops and printers used by security. Maintained records of daily communication with clients, problems involving.