Steven Mcclain Email & Phone Number

Implemented an automated scaling solution that optimized cloud resource utilization, resulting in a 10% decrease in monthly cloud expenses.Managed cloud resources for Digital Experience projects, optimizing resource allocation and saving an average of 4 hours per week in manual management tasks.Increased marketing campaign ROI by 25% by leveraging CDP insights for more targeted and personalized campaigns.Reduced data integration time by 50% by automating data ingestion processes within the CDP. The collaborative effort resulted in a website that not only showcased the collective achievements of the organizations but also provided a highly personalized and engaging experience for users, contributing to the overall success of the project.

Improved IT support efficiency with a 90% first-call resolution rate, enhancing user experience.Reduced cybersecurity incidents by 20% through advanced security protocols, safeguarding sensitive data.Managed a network of 300+ devices with a 99.9% uptime rate, ensuring reliable operations.Decreased monthly cloud costs through resource optimization, resulting in substantial budget savings.Reduced hardware failure rates by 40% through proactive maintenance, enhancing reliability.

IT Help Desk, Software & Hardware support, PC Imaging, Office support, Hardware repairResearch compatibly of old engineering & factory software with new hardwareCreated virtual machines and images for out dated software to run/test

Laurel Maryland

Research market trends and recommended marketing budget allocations to top management Database management, small level accounting, administrative tasks, and verifying the content of data reports Provide prospect students with an in-depth tour of campus with a rich and concise summary of the history, educational opportunities, and student activities offered on campusOperate Help Desk

Worked directly with clients and management to recruit new students and retain returning students Consistently received positive feedback from guests on performance reviews Provided coaching, mentoring, and consultation to staff that enhanced staff development

707 N Calvert St, Baltimore, Md 21202

Used CAD software to space plan for placement of machines to provide efficient use of resourcesOperated printing machinery Used Microsoft Excel and Project to schedule and allocate resources