Steve Mcgovern Email & Phone Number

Ewa Beach, HI, US

Honolulu, HI, US

• Counseled key Enterprise account clients to create opportunities to deliver key equipment, circuits and professional services tailored to customer needs that increased customer attraction and loyalty.
• Directed sales and engineering efforts to implement new circuits for a key Enterprise customer and generate $20K+ in monthly recurring revenue with a total contract value of $854K.
• Led a project to implement a software solution that offered improved customer self-sufficiency for hosted voice services.
• Consistently achieved or exceeded $4,000 MRC sales goals in a rapidly evolving product environment.
• Voluntarily trained new account executives after the loss of the training manager.

Honolulu, HI, US

Empowered to assist our customers in achieving their technology goals through services, connectivity, and hardware.

• Led the vision, strategy, and execution for all facets of IT and physical security, with accountability for an annual budget of $2MM+ and support for 10 sites across six islands.
• Oversaw vendor relations, contract management, modernization initiatives, strategic planning, and regulatory compliance.
• Planned and Implemented department separation from shared services group as part of an M&A, including hiring 5 employees, onboarding 7 critical applications, and generating $200K+ in annual cost savings.
• Eliminated unneeded vendor agreements and renegotiated contracts for a $360K+ annual savings.
• Led a physical security infrastructure upgrade to meet Department of Homeland Security and MARSEC (United States Coast Guard Maritime Security) standards.
• Improved IT performance through the application of ITIL and ISTM foundational processes.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT HAWAII GASHawaii Gas is a full-service energy provider that furnishes business.

Honolulu, Hawaii, US

• Oversaw a $1M budget and the IT Application Management team to investigate and resolve software application performance and availability issues in HR, Training, Legal, and Corporate Real Estate departments.
• Cultivated an environment of professional support and motivation, positioning three out of five team members to rank as “Exceeds” in annual reviews in 2017.
• Secured ServiceNow training for an inexperienced team to create a ServiceNow catalog of 150+ items based on ITIL and ITSM methodologies and reduce the time and effort to deliver IT services by 10%+.
• Led the implementation of AGILE methodologies for supporting ServiceNow.
• Oversaw 18-month cross-departmental migration of four legacy SharePoint environments to a single SharePoint Online instance that safeguarded against data loss and reduced support requirements.
• Developed and led end user training to accelerate the adoption of best practices.

Honolulu, Hawaii, US

• Provided detailed business requirements for the introduction of the Hawaiian Airlines extra comfort seat program including identifying and help resolve issues with accounting for seat revenue
• Managed the lease return of 3 767 aircraft

Wilsonville, OR, US

• Built and managed new IT Service Management team of three and budget of $500K tasked with supporting ITSM asset management, employee ticketing system, and monitor mission-critical financial system.
• Debuted a server show-back system enabling insight into the cost of server spend requests at the business unit level.
• Implemented application health monitoring across the enterprise reducing critical business system downtime.
• Built a robust IT Asset Management program for software and hardware, which allowed for a zero cost increase audit of the full Adobe product suite.

• Implemented the Practice Wise software sales and support operations allowing Practice Wise to transform from pure consulting to one of the premier Value Added Resellers for Aprima PM/EMR.
• Negotiated the reseller agreement for Aprima PM/EMR
• Implemented Salesforce for customer relationship management (CRM).
• Created and managed sales and operational support practices which doubled revenue in the first two years.
• Acted as the primary HIPAA resource in training both Practice Wise and customer employees.
• Led Aprima PM/EMR implementations for ambulatory medical practices.