Steve Mcgovern Email & Phone Number

Ewa Beach, Hi, Us

Honolulu, Hi, Us

Counseled key Enterprise account clients to create opportunities to deliver key equipment, circuits and professional services tailored to customer needs that increased customer attraction and loyalty.• Directed sales and engineering efforts to implement new circuits for a key Enterprise customer and generate $20K+ in monthly recurring revenue with a total contract value of $854K.• Led a project to implement a software solution that offered improved customer self-sufficiency for hosted voice services. • Consistently achieved or exceeded $4,000 MRC sales goals in a rapidly evolving product environment. • Voluntarily trained new account executives after the loss of the training manager.

Honolulu, Hi, Us

Empowered to assist our customers in achieving their technology goals through services, connectivity, and hardware.

Led the vision, strategy, and execution for all facets of IT and physical security, with accountability for an annual budget of $2MM+ and support for 10 sites across six islands. • Oversaw vendor relations, contract management, modernization initiatives, strategic planning, and regulatory compliance. • Planned and Implemented department separation from shared services group as part of an M&A, including hiring 5 employees, onboarding 7 critical applications, and generating $200K+ in annual cost savings.• Eliminated unneeded vendor agreements and renegotiated contracts for a $360K+ annual savings.• Led a physical security infrastructure upgrade to meet Department of Homeland Security and MARSEC (United States Coast Guard Maritime Security) standards.• Improved IT performance through the application of ITIL and ISTM foundational processes.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT HAWAII GASHawaii Gas is a full-service energy provider that furnishes business and residential customers with gas services in Hawaii.

Honolulu, Hawaii, Us

Oversaw a $1M budget and the IT Application Management team to investigate and resolve software application performance and availability issues in HR, Training, Legal, and Corporate Real Estate departments. • Cultivated an environment of professional support and motivation, positioning three out of five team members to rank as “Exceeds” in annual reviews in 2017.• Secured ServiceNow training for an inexperienced team to create a ServiceNow catalog of 150+ items based on ITIL and ITSM methodologies and reduce the time and effort to deliver IT services by 10%+.• Led the implementation of AGILE methodologies for supporting ServiceNow.• Oversaw 18-month cross-departmental migration of four legacy SharePoint environments to a single SharePoint Online instance that safeguarded against data loss and reduced support requirements.• Developed and led end user training to accelerate the adoption of best practices.• Planned and implemented access control systems to reinforce physical security for two new aircraft hangar facilities.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT HAWAIIAN AIRLINESHawaiian Airlines is the flagship carrier and the largest airline in the state of Hawaii. It is the tenth-largest commercial airline in the nation and is based in Honolulu, Hawaii.

Honolulu, Hawaii, Us

• Provided detailed business requirements for the introduction of the Hawaiian Airlines extra comfort seat program including identifying and help resolve issues with accounting for seat revenue • Managed the lease return of 3 767 aircraft

Wilsonville, Or, Us

Built and managed new IT Service Management team of three and budget of $500K tasked with supporting ITSM asset management, employee ticketing system, and monitor mission-critical financial system.• Debuted a server show-back system enabling insight into the cost of server spend requests at the business unit level.• Implemented application health monitoring across the enterprise reducing critical business system downtime.• Built a robust IT Asset Management program for software and hardware, which allowed for a zero cost increase audit of the full Adobe product suite.

Implemented the Practice Wise software sales and support operations allowing Practice Wise to transform from pure consulting to one of the premier Value Added Resellers for Aprima PM/EMR.• Negotiated the reseller agreement for Aprima PM/EMR• Implemented Salesforce for customer relationship management (CRM).• Created and managed sales and operational support practices which doubled revenue in the first two years.• Acted as the primary HIPAA resource in training both Practice Wise and customer employees.• Led Aprima PM/EMR implementations for ambulatory medical practices.