Responsible for the end-to-end planning and implementation of digital products that support the strategy and goals of Tide Cleaners. Defining the product visionDeveloping and maintain a product roadmapDeveloping product requirementsCollaborating with internal stakeholders on cross-functional teamsInvest in internal processes to ensure consistent, efficient delivery of features to the highest quality standardCollaborate with leadership on product strategyOwn the user experience by creating simple and effective solutions customers love

Oversee planning, application development, verification, and risks involved in software projects related to Tide Cleaners enterprise software platform.Gather requirements, define scopes, allocate resources, and establish schedules for meeting or exceeding project demands. Analyze projects to determine resource requirements and procuring the necessary equipment, software, and personnel.Supervise and train a team of software developers, providing resources needed for success. Coordinate development, testing, and the release of a complete suite of web-based and mobile software projects.Manage and motivate project teams to promote collaboration and keep members on-task and productive. Streamline tasks to provide easier and more efficient workflows for peers and colleagues.Enforce alignment of project strategy with business objectives and made modifications to promote efficient project completion. Operate under Agile frameworks to efficiently organize and carry out project tasks.

Established customer care and partner support functions and strategies that focused on improving the experience for consumer and enterprise users. Managed and maintained client relationships, program development, and product implementations for new and existing business customers.Collaborated with hardware and software teams to create and implement solutions that added value to the user experience. Lead a support team that served the needs of end-users and channel partners.Monitored metrics and developed actionable insights to improve efficiency and performance. Organized daily workflows and assessed appropriate staffing to provide optimal service.Led process improvement and problem-solving efforts to create standard procedures and escalation policies for the customer support team.

Promoted business strategy by implementing improvements based on customer feedback. Addressed and resolved strategy issues to support sales management and guide business direction.Analyzed customer levels and planned resources according to needs.Supported the professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.Oversaw employee performance, corrected problems, and created efficiencies to maintain productivity targets.Built a talented and valuable team of departmental employees through outstanding mentoring, coaching, and teaching skills.Recruited and retained top talent, with a focus on completing timely performance evaluations, providing timely feedback, and rewarding superior performance.Trained new employees on proper protocols and customer service.

Engaged in a two year experiential learning and development program in the Apple Retail setting. Learned how to manage and operate a multi million dollar business through the development of a diverse team of over 130 individuals.Acquired world class leadership skills.Created transformative and unparalleled customer experiences.Engineered and implemented innovative retail innitiatives.

Lead a team to develop and implement brand awareness and marketing events to increase sales.

Served as an academic ambassador for students of The McCombs School of Business at University of Texas at Austin.

Managed a mini sales territory of over 40 retail stores.Analyzed data to develop and implement marketing programs.Developed strong business to business and customer relation skills.