Steven Tracey Email & Phone Number

Washington, DC, US

Baltimore, Maryland Area

• Provide IT project and program management support on the Open Payments Program (OPP) for Centers for Medicare and Medicaid Services.
• Proactively build effective relationships with key partners to include peers, functional partners, leaders, and various internal and customer stakeholders through consistent collaboration and communication. Manage.
• Respond to requests for information by providing high quality/on schedule deliverable's (dashboards, minutes, TOE input, BOEs, project plans, etc.).
• Ensure that project risks and opportunities are appropriately documented per project process and follow through to close loop. Maintain high customer satisfaction through pro-active customer engagement and balanced.
• Oversee multiple MOD’s being implemented with initiatives such as NFS, the JVM Re-alignment, move of Truven Web Services, Storage LUN re-allocation, XML gateway, MQ upgrade, WAS upgrade, Informatica and Oracle.
• In addition to OPP responsibilities, participated in the large majority of panel interviews the IT Program Senior Manager has held with PM candidates providing feedback/advice. Participated in the mentoring and.

Baltimore, Maryland, United States

• Provide IT project management support on mid-size to large projects for work orders on the LM CITIC and IHCCS programs for Centers for Medicare and Medicaid Services.
• Responsible for the overall management of specific work orders and insures the technical solutions are implemented on schedule and within the allocated budget.
• Work with contracts to secure additional funding on projects by analyzing ETC, EAC, and remaining funding on CPFF reports.
• Provide status of projects and budgets at weekly CITIC and IHCCS program reviews; conduct meetings, manage schedules, develop presentations for technical review boards and prepare status reports.
• Assess project issues and develop resolutions to meet productivity, quality, and customer-satisfaction goals and objectives.
• Assist team in developing solutions for 3 Zone infrastructure architecture environment and understand the networking infrastructure of WAN’s and LAN’s.

Washington, DC

• Responsible for $5 million dollar annual Information Support Services contract at MWAA which provides all information technology support services including: Network Architecture and Engineering, Server Administration.
• Support and oversee 60+ staff on the contract that is a combination of 6 subcontractors and employees of the prime AECOM. Involved with subcontract agreements, securing modification funding via procurement process.
• Responsible for working with customer to establish requirements, creating Statements of Work, and contracting with subcontractors to perform supplemental projects which are outside the scope of base services.
• Contract was “bid to win” at a projected annual loss over first 2 years on a 5 year contract. Between additional work secured through supplemental services (higher profit margin) and gaining efficiencies through.
• Spearhead all special projects on the contract to ensure completed within budget, scope, and schedule. To date have completed or currently engaged in: Computer Security Incident Response Tabletop, IT Governance Study.
• Work with division Director and Vice President to establish contract strategies, respond to RFP’s for additional business, secure business partnerships which expand the scope of product offering, and identify resources.

Alexandria, VA

• Member of Senior Management team which makes decisions for a $50 million dollar annual contract supporting the USPTO and its entire IT infrastructure with over 400 full-time and temporary contract employees’ onsite.
• Oversee 4 task orders which include 7 functional areas (Desktop Field Support, Group Printers, Purchasing, Desktop Deployment Move, Telework, ETC Lab, and SIRA) on the contract.
• Support and supervise 5 managers, 9 team leads, and approximately 116 full time employees along with fluctuating temporary worker levels based on special projects (At project peak approximately 25 temps for XP.
• Managed Carlyle Relocation project to relocate USPTO campus from Crystal City to Alexandria over a 2 year period. This was completed in 2 phases with the following statistics: Phase 1 relocated 2,013 users and 6,107 IT.
• Managed XP Migration project and successfully migrated 7,361 systems with a staff that was mainly temporary workers and a few key full time employees over a 2 year period.
• Responsible for reviewing and submitting evaluations, handling disciplinary action, driving and directing initiatives, and involved with hiring / firing of all full time employees on my team.

Oakton, VA

• Responsible for analyzing customer business system projects and determining budget allocation, application and technology requirements, implementation timeframes, feasibility assessment, resource planning, cost/benefit.
• Present high-level overview of strategic analysis, financial outlook, and recommendations to customer c-level decision makers, third party alliance partners, and corporate management team.
• Work with developers, third parties, and IT staff to assure functional and technical specifications meets customer requirements and project meets targeted milestones.
• Individual efforts contributed $750,000.00 towards AT&T bottom line by consulting with customers and identifying opportunities based on strategy, requirements, and budget for services that would increase their ROI.
• Closely work with clients to identify business requirements in order to formulate system requirements and recommendations with budgetary cost projections. Conduct impact analysis on solution and requirements.
• Continually monitor projects and give weekly updates that include issue identification/resolution, recommendations, process success/failures, gap assessment, forecasts, and month to date financial status.

Baltimore, MD

• Contributed to a 400% increase to Alabanza’s client base within a 6-month time frame by implementing turnkey web hosting application solution that included hardware, software, technical support, professional services.
• Project managed multiple new client installations and product upgrades to ensure application met quality control measures and customer expectations.
• Provided guidance, technical knowledge, and mentoring to 10 sales executives in order to capture new business and grow existing customer base while exceeding monthly projections consistently during my tenure.
• Partnered with internal departments to establish support resolution timeframes, implementation process flow, product and technical update information distribution and documentation, and other projects as required.
• Attended corporate meetings and presented recommendations based on market direction, competitive pricing models, technology advancements, customer feedback, cost assessment, and next generation products.
• Performed business need and requirement assessments and proactively consulted with clients to develop solution that addresses business objectives.

Columbia, MD

• Assisted PM in establishing milestones, software requirements, budget tracking, release process, and prioritizing action items on $25 million nationwide hardware/software application rollout to financial industry.
• Involved with software development evaluation and certification processes to replace legacy mainframe systems with new client server based products and systems. Acted as company liaison between internal and contract.
• Accountable for multiple, simultaneous installations/post-implementation support of new systems with responsibilities for customer support, release upgrades, defining requirements, scheduling, status reporting, risk.
• Teamed with other internal departments to establish program specifications and deliverables, development priorities and timeframes, product and support issue identification, and customer satisfaction metrics.
• Key team member on the company’s most visible, strategic and profitable projects keeping them running on schedule and within contracted budget.
• Tested and implemented data conversion and mapping strategies to migrate large financial industry databases from legacy applications to new system applications and databases.

Falls Church, Virginia, United States

• Established, maintained, and monitored accounts for 3000+ American citizens evacuated by request of the U.S. government from foreign countries. Created budget for individuals after assessing income to debt ratio and.
• Developed sophisticated database to maintain financial payments, notes, contact information, default probability, alert conditions, and the ability to generate multiple management reports.
• Successfully increased revenues by 35% after taking charge of the project and developing processes and procedures for the program. Participated in planning, cost/benefit analyses, and new systems design.
• Responsible for initial statements, statistical evacuation reports, and monthly reconciliation of program revenues. Provided weekly analysis on A/R aging, percentages collected, forecasts, and potential write-offs.

M.B.A., International Finance

B.S., Business Administration / Management

Activities and Societies: Member Pioneer Varsity Soccer team (4 years).