Steven Tracey Email & Phone Number

Washington, Dc, Us

Baltimore, Maryland Area

• Provide IT project and program management support on the Open Payments Program (OPP) for Centers for Medicare and Medicaid Services.• Proactively build effective relationships with key partners to include peers, functional partners, leaders, and various internal and customer stakeholders through consistent collaboration and communication. Manage customer engagements and foster open communications and collaborations to ensure customer satisfaction as well as grow new business. Resolve customer issues before escalation.• Respond to requests for information by providing high quality/on schedule deliverable's (dashboards, minutes, TOE input, BOEs, project plans, etc.).• Ensure that project risks and opportunities are appropriately documented per project process and follow through to close loop. Maintain high customer satisfaction through pro-active customer engagement and balanced performance.• Oversee multiple MOD’s being implemented with initiatives such as NFS, the JVM Re-alignment, move of Truven Web Services, Storage LUN re-allocation, XML gateway, MQ upgrade, WAS upgrade, Informatica and Oracle improvements for the ever increasing number of deployments. There was also the automation for OnePI, DataMart and Data Archive implementation, New Relic implementation, and others. These activities were completed on top of the normal O&M activities for OPP.• In addition to OPP responsibilities, participated in the large majority of panel interviews the IT Program Senior Manager has held with PM candidates providing feedback/advice. Participated in the mentoring and knowledge development of the newer PMs. Work with new PMs to develop an understanding of Remedy and SNOW, also introduce them to the technical stakeholders and on point for ensuring they understand the Release Management/OMM process oftentimes pulling in the Release Manager to conduct overviews.

Baltimore, Maryland, United States

• Provide IT project management support on mid-size to large projects for work orders on the LM CITIC and IHCCS programs for Centers for Medicare and Medicaid Services.• Responsible for the overall management of specific work orders and insures the technical solutions are implemented on schedule and within the allocated budget.• Work with contracts to secure additional funding on projects by analyzing ETC, EAC, and remaining funding on CPFF reports.• Provide status of projects and budgets at weekly CITIC and IHCCS program reviews; conduct meetings, manage schedules, develop presentations for technical review boards and prepare status reports.• Assess project issues and develop resolutions to meet productivity, quality, and customer-satisfaction goals and objectives.• Assist team in developing solutions for 3 Zone infrastructure architecture environment and understand the networking infrastructure of WAN’s and LAN’s.• Develop mechanisms for monitoring project progress and intervenes in problem solving with the team and customer.• Plans and formulates engineering program; reviews product design for compliance with engineering principles, company standards, customer contract requirements, and related specifications.• Responsible for ensuring the development of documentation and processes to support the project solution.• Oversee implementation of projects across various platforms such as IBM mainframe, Windows, Linux and SUN/Solaris technologies.• Coordinates activities concerned with technical developments, scheduling, and resolving engineering design and test problems.

Washington, Dc

• Responsible for $5 million dollar annual Information Support Services contract at MWAA which provides all information technology support services including: Network Architecture and Engineering, Server Administration, Database Administration, End User Support (Help Desk and Desktop Field support), Software Development and System Analysis, Security Services, and Project Management across two airport campuses (DCA, IAD) and the Rail Expansion and Toll Road office’s located in Tyson’s.• Support and oversee 60+ staff on the contract that is a combination of 6 subcontractors and employees of the prime AECOM. Involved with subcontract agreements, securing modification funding via procurement process, establishing bill rates for labor categories, and estimating work based on requirements. • Responsible for working with customer to establish requirements, creating Statements of Work, and contracting with subcontractors to perform supplemental projects which are outside the scope of base services.• Contract was “bid to win” at a projected annual loss over first 2 years on a 5 year contract. Between additional work secured through supplemental services (higher profit margin) and gaining efficiencies through restructuring have been able to cut losses within first year.• Spearhead all special projects on the contract to ensure completed within budget, scope, and schedule. To date have completed or currently engaged in: Computer Security Incident Response Tabletop, IT Governance Study for Board of Directors, JPMC Move Project, Roundtable Video Conferencing solution, 2010-2011 Bulk Parking, Disaster Recovery Exercise, Security Awareness LMS, Laptop Encryption project, and Security Risk Assessment.• Work with division Director and Vice President to establish contract strategies, respond to RFP’s for additional business, secure business partnerships which expand the scope of product offering, and identify resources for work on other contracts.

Alexandria, Va

• Member of Senior Management team which makes decisions for a $50 million dollar annual contract supporting the USPTO and its entire IT infrastructure with over 400 full-time and temporary contract employees’ onsite.• Oversee 4 task orders which include 7 functional areas (Desktop Field Support, Group Printers, Purchasing, Desktop Deployment Move, Telework, ETC Lab, and SIRA) on the contract.• Support and supervise 5 managers, 9 team leads, and approximately 116 full time employees along with fluctuating temporary worker levels based on special projects (At project peak approximately 25 temps for XP Migration and 70 temps for Carlyle Relocation).• Managed Carlyle Relocation project to relocate USPTO campus from Crystal City to Alexandria over a 2 year period. This was completed in 2 phases with the following statistics: Phase 1 relocated 2,013 users and 6,107 IT assets, Phase 2 relocated 6,988 users and 20,760 IT assets. Surplused 5,134 CPU’s during Phase 2.• Managed XP Migration project and successfully migrated 7,361 systems with a staff that was mainly temporary workers and a few key full time employees over a 2 year period.• Responsible for reviewing and submitting evaluations, handling disciplinary action, driving and directing initiatives, and involved with hiring / firing of all full time employees on my team.• Review requirements and bid special projects and Statement of Work revisions / additions which include resources (full time or temporary), Other Direct Costs, and projected completion plan. Involved with over 90 estimates for various special projects, extensions, and new work to the contract in option year four.• Ensure projects are managed effectively to achieve requirements in terms of budget, scope, and schedule.• Mentor managers, team leads, and employees on process and procedures, career direction, business best practices, managing to budget, and contract dynamics (politics, strategy, guidelines, etc.).

Oakton, Va

• Responsible for analyzing customer business system projects and determining budget allocation, application and technology requirements, implementation timeframes, feasibility assessment, resource planning, cost/benefit analysis, R&D expenditures, and project managing progress until completion.• Present high-level overview of strategic analysis, financial outlook, and recommendations to customer c-level decision makers, third party alliance partners, and corporate management team.• Work with developers, third parties, and IT staff to assure functional and technical specifications meets customer requirements and project meets targeted milestones.• Individual efforts contributed $750,000.00 towards AT&T bottom line by consulting with customers and identifying opportunities based on strategy, requirements, and budget for services that would increase their ROI.• Closely work with clients to identify business requirements in order to formulate system requirements and recommendations with budgetary cost projections. Conduct impact analysis on solution and requirements.• Continually monitor projects and give weekly updates that include issue identification/resolution, recommendations, process success/failures, gap assessment, forecasts, and month to date financial status.• Meet with management on other internal teams and drive program goals and objectives for our organization while identifying business issues and potential problems. Assess and create action plan for gaps, obstacles, and training issues that will prevent unit from achieving corporate objectives.

Baltimore, Md

• Contributed to a 400% increase to Alabanza’s client base within a 6-month time frame by implementing turnkey web hosting application solution that included hardware, software, technical support, professional services, network monitoring, and backups.• Project managed multiple new client installations and product upgrades to ensure application met quality control measures and customer expectations.• Provided guidance, technical knowledge, and mentoring to 10 sales executives in order to capture new business and grow existing customer base while exceeding monthly projections consistently during my tenure.• Partnered with internal departments to establish support resolution timeframes, implementation process flow, product and technical update information distribution and documentation, and other projects as required.• Attended corporate meetings and presented recommendations based on market direction, competitive pricing models, technology advancements, customer feedback, cost assessment, and next generation products.• Performed business need and requirement assessments and proactively consulted with clients to develop solution that addresses business objectives.• Interfaced with IT department, system engineering, support, sales, and accounting to gather data that was used to analyze existing software and generate requirements document for enhancements and upgrades.• Generated monthly reports and rolled up financial results for customer base along with analyzing areas that additional revenue could be captured.

Columbia, Md

• Assisted PM in establishing milestones, software requirements, budget tracking, release process, and prioritizing action items on $25 million nationwide hardware/software application rollout to financial industry.• Involved with software development evaluation and certification processes to replace legacy mainframe systems with new client server based products and systems. Acted as company liaison between internal and contract software development and customer representatives, to set level expectations regarding product features scope, development processes, change control and approval.• Accountable for multiple, simultaneous installations/post-implementation support of new systems with responsibilities for customer support, release upgrades, defining requirements, scheduling, status reporting, risk assessment and management, change control and quality.• Teamed with other internal departments to establish program specifications and deliverables, development priorities and timeframes, product and support issue identification, and customer satisfaction metrics.• Key team member on the company’s most visible, strategic and profitable projects keeping them running on schedule and within contracted budget.• Tested and implemented data conversion and mapping strategies to migrate large financial industry databases from legacy applications to new system applications and databases.• Document and create business processes and standards that facilitate a smooth transition from customers existing environment and continually build upon lessons learned from previous implementations.• Lead on phases of project life cycle management and responsible for analyzing customer base requirements and prioritizing system enhancements within the product development schedule.• Worked with the development team on identifying and correcting release issues, prioritizing new requirements on software releases, and documenting product enhancements.

Falls Church, Virginia, United States

• Established, maintained, and monitored accounts for 3000+ American citizens evacuated by request of the U.S. government from foreign countries. Created budget for individuals after assessing income to debt ratio and financial evaluation.• Developed sophisticated database to maintain financial payments, notes, contact information, default probability, alert conditions, and the ability to generate multiple management reports.• Successfully increased revenues by 35% after taking charge of the project and developing processes and procedures for the program. Participated in planning, cost/benefit analyses, and new systems design.• Responsible for initial statements, statistical evacuation reports, and monthly reconciliation of program revenues. Provided weekly analysis on A/R aging, percentages collected, forecasts, and potential write-offs.

M.B.A., International Finance

B.S., Business Administration / Management

Activities and Societies: Member Pioneer Varsity Soccer team (4 years).