Steven Roach Email & Phone Number

Sandy Springs, Georgia, US

Senior technology executive responsible for driving the technological vision, strategy, and execution for our innovative and dynamic organization. Responsible for driving the digital transformation and technology innovation to propel the company forward in a rapidly evolving market.

Atlanta, GA, US

• Senior Information Technology executive responsible for developing and executing the technology roadmap for multi-brand international food and beverage company. Work closely with business leaders to identify.
• Oversee all areas of Information Technology for corporate and restaurant systems for all locations across 7 brands, both corporate owned and franchised owned (~6600 locations).
• Delivered a digital strategy and roadmap that will reduce the technology stack from 7 disparate technologies to 1 unified technology stack that will reduce annual support cost per brand and increase our ecommerce.
• Implemented new data analytics tools that improved our understanding of customer behavior and preferences that helped us develop more targeted marketing campaigns that resulted in improved customer experience outcomes.
• Achieved increase in completed ecommerce transactions and digital sales by delivering emerging technology innovation: 1st & 3rd party ecommerce, integrated loyalty, digital menu boards, enhanced drive-thru and mobility.
• Reduced retails system outages by standardizing store technology that included a cloud POS, back office and payment applications, kitchen display systems, digital menu boards and ecommerce system integrations.

Alpharetta, Georgia, US

• Senior information technology executive providing overall IT leadership and strategic management of the organization's information technology initiatives.
• Eliminated legacy technology fraught with system and network outages and improved system uptime resulting in improved system and network stability and employee satisfaction.
• Delivered a security framework and built a layer of technology internal controls to support the organizational and compliance objectives.
• Improved IT informed decision making by implementing IT Governance that allowed executive management and staff to participate in and establish accountability around IT investments that align with business strategy and.

Atlanta, GA, US

• Provided executive leadership to the enterprise IT applications, infrastructure, quality assurance, security, retail platform engineering, enterprise and retail support, and telecommunications teams.
• Implemented Microsoft Dynamics ERP system that resulted in achieving reduction of annual financial systems operations expense by consolidating 3 independent financial systems into 1 supporting all 7 brands.
• Delivered the companies 1st enterprise-wide information security program aligned with the risk appetite and business strategic goals resulting in ensuring the integrity, confidentiality, and availability of the.
• Consolidated 5 independent geographically dispersed corporate data centers into 1 new consolidated COLO facility resulting in decreased IT annual infrastructure operating budget.
• Eliminated obsolete proprietary technologies with commercial solutions offering new capabilities to manage the business resulting in new CRM channels, improved customer experience and reduction of annual operating cost.
• Launched an inhouse retail support desk providing 24x7 support to all retail locations resulting in a cost reduction in franchisee retail support cost, reduction in ticket resolution time, and increase in customer.

Peachtree City, Georgia, US

• IT service delivery manager that oversaw cross-functional and geographical teams in the implementation and production support of multiple large scale IT Infrastructure and software development projects using Six Sigma.
• Reduced overall combined operating cost for the US warehouse and Mexico manufacturing plants by leading team in the development of CCORE lineside labeling application for packaging and shipping of finished goods.
• Improved month end closing process by integrating the inventory management system with Glovia ERP system resulting in improved inventory visibility, reduced inventory discrepancies, and reduced number of missed.

Bachelor Of Applied Science (B.A.Sc.), Management Information Systems

Bachelor Of Applied Science (B.A.Sc.), Finance