Steven Vanstappen 唐迪丰 Email & Phone Number

Antwerp, BE

Berchem, Flemish Region, Belgium

Temporary assignment as school administrator at Stedelijke Basisschool Leopold III in Berchem.Responsibilities included:- Enrolling new students- Updating student and parent data- Supporting the organization of school activities- Taking inventory of the school's IT materials- Supervising students- Occasionally standing in for absent teachers

Antwerpen, Flanders, Belgium

Offer technical and product-related first-line support to Argenta Bank and Insurance customers and agents regarding Argenta's online and mobile banking platforms, customer data, retail banking products and insurance products (vehicle insurance, homeowners insurance, family insurance).Responsibilities included:- Improve customer experience.- Respond to.

Perform C2C collection through outbound calling and email to customers of a major parcel logistics provider.Responsibilities included:- Collect on overdue invoices- Log customer queries to ensure resolution- Inform customers of query statuses, account status,and payment statuses.- Improve customer experience.

Poland

Train new and experienced employees.Responsibilities included:- Prepare and review training materials- Conduct trainings for both new and experienced employees2 types of trainings given: - internal language trainings (Business Dutch) - Global Induction Academy (engagement-specific induction training related to customer systems and processes)

Offer technical first-line inbound call support to KBC Bank customers concerning several B2C online banking platforms.Responsibilities included:- Improve customer experience.- Respond to calls from customers from multiple inbound streams.- Provide tailored support to resolve technical issues on the client's side.- Provide context and temporary workarounds.

Final responsible for documentation for worldwide export (ex-EU) shipments handled by the Dow account. Responsibilites included: - Gather documents from different sources (customer/SAP/functional mailboxes)- Ensure quality of documents- Distribute documents to correct parties- Communicate status of documents to relevant parties (customer/carrier)- Resolve.

Brucargo

Responsibilities included:- Negotiate prices with airlines- Prepare and offer quotations- Fill in tenders- Client communication- Communicate with internal / external agencies and service partners

Antwerp Area, Belgium

Responsibilities included:- Maintain customer/supplier-contacts - Pass on shipping instructions to carrier - Prepare documentation and follow up- Compute post-calculations

Responsibilities included- packaging fruits and vegetables- dry/wet cooled working environments- stopping/starting packaging machines + settings- keeping the production floor clean- driving a BT to transport pallets

Antwerp Area, Belgium

Responsibilities included- reception of students and staff and answering questions- xerox/printer troubleshooting- answering the phone- checking books in/out- managing loans through the catalog system- sale of print/copy cards- receiving fines on overdue loans- overseeing the study/computer landscape to maintain a productive study environment- library.

Master Of Arts (M.A.), Organization And Management

Master Of Arts (M.A.), Translation

Activities and Societies: HIVT Chinese Taalclub

对外汉语

Chinese language studies at the College of International Cultural Exchange (国际文化交流学院)

Bachelor Of Arts (B.A.), Applied Linguistics

Activities and Societies: HIVT Chinese Taalclub

High School, Latin - Modern Languages (English, French, German)