• Responsible for leading engineering and development efforts to build an EHR platform to manage mobile vaccination clinical operations, patient information, and billing.• Implemented Scrum methodology across product and engineering teams, leading to iterative development and increased organizational transparency.• Led discovery sessions with stakeholders and experts to define and refine the product backlog.• Facilitate key Scrum ceremonies, including daily stand-ups, sprint planning, mid-sprint refinements, and stakeholder reviews.• Own epics, user stories, and product backlog management, ensuring team objectives are clear and aligned.• Established continuous delivery cadence, collaborating with engineering to release new features weekly or bi-weekly.• Developed and tracked performance metrics, promoting a culture of experimentation and continuous improvement.• Pioneered Jira adoption for project and backlog management, configuring custom workflows and automation as the sole administrator.• Advocated for Agile adoption across the company, driving organizational transformation and efficiency.

• Responsible for leading development efforts in improving, extending, and building web and mobile platforms used by consumers to order products and review lab results from nutrigenomic testing which provided individualized nutritional recommendations based on proprietary algorithms.• Managed product backlogs by creating Feature Initiatives, Epics, and User Stories, using the Kanban pull framework to keep Engineering focused on priorities.• Led the creation and maintenance of the product roadmap and developed forecasting mechanisms to align product milestones with organizational goals.• Played a key role in strategic planning, advocating for customer-centric priorities and strong value propositions with data-backed intelligence.• Mentored and coached Product Management in best practices and Agile methodologies, building a high-performing team.• Promoted Agile values across the organization, fostering a culture of agility and innovation.

• Led product development for the Report Exec and iTrak product lines, overseeing all engineering and development operations.• Directly managed a cross-functional team of Software Developers, DevOps Engineers, Quality Engineers, and Business Analysts, overseeing the entire software development lifecycle.• Introduced and implemented Scrum within development, leading three high-velocity Scrum teams with both onsite and remote members.• Served as Chief Product Owner in a scaled agile framework, working closely with Product Managers and Business Analysts throughout sprint cycles.• Conducted requirements gathering and led product ideation sessions, ensuring alignment with strategic goals.• Member of the “XLT”, Extended Leadership Team, representing all of engineering in regular committee meetings with executives and senior leadership.• Implemented and managed JIRA for the entire company, across all product teams.• Spearheaded operational transformation, enhancing the company’s appeal to private equity investors and ensuring a smooth ownership transition.

• Led the management of all client support operations, handling incoming customer technical inquiries and application troubleshooting with precision and efficiency.• Established, supervised, and provided coaching to a proficient team of highly skilled technical resources capable of addressing a wide spectrum of customer encounters, ranging from user education to in-depth application and infrastructure troubleshooting.• Achieved and maintained consistently high levels of customer satisfaction, evidenced by renewal rates averaging above 95%, contributing significantly to sustained and enhanced Annual Recurring Revenue (ARR) performance.

• Took charge of designing and creating all marketing and product graphic assets, ensuring visual consistency and brand integrity across various platforms.• Developed, managed, and expanded the company's corporate website and online presence, enhancing brand visibility and engagement with stakeholders.• Transitioned into this role full-time to meet the growing demands of the company and prioritize backlog burn-down initiatives, demonstrating adaptability and commitment to organizational success.

• As the inaugural Technical Support Representative at a small start-up, assumed a dual role as Graphic and Web Designer in a team of four employees, demonstrating versatility and adaptability.• Set an exceptional standard for customer service excellence, imparting valuable skills to subsequent technical support staff, fostering a culture of proactive customer advocacy within the team.• Utilized support downtime productively to spearhead the transformation of the company's brand and image, orchestrating the modernization of marketing assets and a comprehensive overhaul of the corporate website.• Took charge of frontend design and development for the company's ASP.NET web SaaS platform, showcasing proficiency in both design and technical implementation to enhance user experience and functionality.