Steve Vento Email & Phone Number

• Responsible for leading engineering and development efforts to build an EHR platform to manage mobile vaccination clinical operations, patient information, and billing.
• Implemented Scrum methodology across product and engineering teams, leading to iterative development and increased organizational transparency.
• Led discovery sessions with stakeholders and experts to define and refine the product backlog.
• Facilitate key Scrum ceremonies, including daily stand-ups, sprint planning, mid-sprint refinements, and stakeholder reviews.
• Own epics, user stories, and product backlog management, ensuring team objectives are clear and aligned.
• Established continuous delivery cadence, collaborating with engineering to release new features weekly or bi-weekly.

• Responsible for leading development efforts in improving, extending, and building web and mobile platforms used by consumers to order products and review lab results from nutrigenomic testing which provided.
• Managed product backlogs by creating Feature Initiatives, Epics, and User Stories, using the Kanban pull framework to keep Engineering focused on priorities.
• Led the creation and maintenance of the product roadmap and developed forecasting mechanisms to align product milestones with organizational goals.
• Played a key role in strategic planning, advocating for customer-centric priorities and strong value propositions with data-backed intelligence.
• Mentored and coached Product Management in best practices and Agile methodologies, building a high-performing team.
• Promoted Agile values across the organization, fostering a culture of agility and innovation.

Oak Creek, WI

• Led product development for the Report Exec and iTrak product lines, overseeing all engineering and development operations.
• Directly managed a cross-functional team of Software Developers, DevOps Engineers, Quality Engineers, and Business Analysts, overseeing the entire software development lifecycle.
• Introduced and implemented Scrum within development, leading three high-velocity Scrum teams with both onsite and remote members.
• Served as Chief Product Owner in a scaled agile framework, working closely with Product Managers and Business Analysts throughout sprint cycles.
• Conducted requirements gathering and led product ideation sessions, ensuring alignment with strategic goals.
• Member of the “XLT”, Extended Leadership Team, representing all of engineering in regular committee meetings with executives and senior leadership.

Franklin, WI

• Led the management of all client support operations, handling incoming customer technical inquiries and application troubleshooting with precision and efficiency.
• Established, supervised, and provided coaching to a proficient team of highly skilled technical resources capable of addressing a wide spectrum of customer encounters, ranging from user education to in-depth.
• Achieved and maintained consistently high levels of customer satisfaction, evidenced by renewal rates averaging above 95%, contributing significantly to sustained and enhanced Annual Recurring Revenue (ARR) performance.

Franklin, WI

• Took charge of designing and creating all marketing and product graphic assets, ensuring visual consistency and brand integrity across various platforms.
• Developed, managed, and expanded the company's corporate website and online presence, enhancing brand visibility and engagement with stakeholders.
• Transitioned into this role full-time to meet the growing demands of the company and prioritize backlog burn-down initiatives, demonstrating adaptability and commitment to organizational success.

Franklin, WI

• As the inaugural Technical Support Representative at a small start-up, assumed a dual role as Graphic and Web Designer in a team of four employees, demonstrating versatility and adaptability.
• Set an exceptional standard for customer service excellence, imparting valuable skills to subsequent technical support staff, fostering a culture of proactive customer advocacy within the team.
• Utilized support downtime productively to spearhead the transformation of the company's brand and image, orchestrating the modernization of marketing assets and a comprehensive overhaul of the corporate website.
• Took charge of frontend design and development for the company's ASP.NET web SaaS platform, showcasing proficiency in both design and technical implementation to enhance user experience and functionality.