Optum - Identity and Access Management Specialist (Remote) Dec 2024 – PresentManage user accounts within the organization's identity management system, including creation, modification, and deactivation.Ensure employees and collaborators have appropriate access to resources while adhering to security policies.Collaborate with internal teams to optimize access controls, balancing security with operational needs.Perform routine system administration, including provisioning… Show more Optum - Identity and Access Management Specialist (Remote) Dec 2024 – PresentManage user accounts within the organization's identity management system, including creation, modification, and deactivation.Ensure employees and collaborators have appropriate access to resources while adhering to security policies.Collaborate with internal teams to optimize access controls, balancing security with operational needs.Perform routine system administration, including provisioning, deprovisioning, and account maintenance.Troubleshoot identity and access management issues, ensuring timely resolution of access requests and incidents.Contribute to system updates and projects designed to enhance access control processes and overall security. Show less

• Successfully migrated endpoints from Landmark Health's existing MDM solution to Microsoft Intune, ensuring a smooth transition for users and minimal disruption to operations• Manage and secure 2500+ Windows devices using Microsoft Intune MDM, including enrollment, configuration, app deployment, and compliance enforcement.• RightFax web services monitoring and troubleshooting.• Administer Azure Active Directory, managing users, groups, and permissions.• Provide remote Tier 3… Show more • Successfully migrated endpoints from Landmark Health's existing MDM solution to Microsoft Intune, ensuring a smooth transition for users and minimal disruption to operations• Manage and secure 2500+ Windows devices using Microsoft Intune MDM, including enrollment, configuration, app deployment, and compliance enforcement.• RightFax web services monitoring and troubleshooting.• Administer Azure Active Directory, managing users, groups, and permissions.• Provide remote Tier 3 technical support to end-users, resolving complex desktop issues and improving overall user experience. Show less

• Collaborated with the Optum team to facilitate the migration of endpoints, M35 tenant to Azure AD and Microsoft Intune, ensuring a seamless integration and minimal downtime.• Led the deployment and configuration of Windows OS images and updates for endpoints.• Managed Azure environment and leveraged Intune for device management and security.• Served as Tier 3 escalation point for the Service Desk, resolving complex hardware and software issues and mentoring junior technicians.

Microsoft Office 365 and Azure Admin Support, provide Mobile Device Management - MDM (IBM MaaS360)Asset and inventory Endpoint Management: ManageEngine -ADManager, Asset Explorer Desktop Central 10Adobe Creative Cloud deployment.Zoom Administrator and support, including event technical support: Zoom Room, Polycom system.Policy provisioning - Developed and written policies and procedures.KBox ticketing system, Bomgar remote session to support end users.Duo Mobile MFA… Show more Microsoft Office 365 and Azure Admin Support, provide Mobile Device Management - MDM (IBM MaaS360)Asset and inventory Endpoint Management: ManageEngine -ADManager, Asset Explorer Desktop Central 10Adobe Creative Cloud deployment.Zoom Administrator and support, including event technical support: Zoom Room, Polycom system.Policy provisioning - Developed and written policies and procedures.KBox ticketing system, Bomgar remote session to support end users.Duo Mobile MFA enrollment and support. Show less

Assisted with Special Pricing, Sales Engineering for logical, sales resolution. Worked with Account Managers, Project Managers and Sales Rep, monitoring accuracies of contracts.Highly organized, excellent interpersonal, strong analytical, diagnostic, de-escalation and documentation skills.. Assisted with server maintenance.Provide technical support over the phone and on-site when situations required it.

Provide 24 hours on-call support Demonstrated analytical skill to maintain SLA; resolved outage in timely manner.Build serial data cables and Ethernet cables as needed for custom installation requirements on-site.Completed Network Testing & Troubleshoot Connectivity IssuesEntered, tracked, and resolved help desk tickets.Worked collaboratively with the solutions design support resources (Engineering, Capacity, and Circuit Design) to create a unique communications solution for… Show more Provide 24 hours on-call support Demonstrated analytical skill to maintain SLA; resolved outage in timely manner.Build serial data cables and Ethernet cables as needed for custom installation requirements on-site.Completed Network Testing & Troubleshoot Connectivity IssuesEntered, tracked, and resolved help desk tickets.Worked collaboratively with the solutions design support resources (Engineering, Capacity, and Circuit Design) to create a unique communications solution for prospective customers. Engaged with Sales Engineering, sales, and Customers when necessary to ensure full design is understood and all aspects of the customer’s needs with the comprehensive solution. Show less

Tier Cisco switches, configured routers and troubleshooting. Used Remedy ticketing system and Microsoft CRD Dynamics. Emailed correspondence to Project Management for ticket status and updatesWalked onsite technician through installation and troubleshooting steps. Maintained SLA via agreement with vendor.

Demonstrated technical understanding of wired and wireless home networks using multiple network technologies such as cable modems, routers, printers, etc. (DNS, DHCP, WAN, LAN, TCP/IP, Port Forwarding and DMZ). Walk through of wireless configuration for all operating systems including Windows OS, iOS, and Android. Windows network configurations on XP, Vista, Windows 7, and Windows 8.1 as well as outer configurations.

• Interacted lively, engaged customers, responsible for increasing brand awareness/advocacy and demonstrate product knowledge. • Trained employees, product expert, able to explain in a high level with or without technical jargon to customer. Effective communication skills and instruction to help clients understand their technology better.• Performed mobile device software and hardware installation.

• Technical Consultant exposed to advanced technologies in voice, data and media entertainment, provided in-house support to customers on operational/maintenance aspects of equipment and service-related problems. • Maintained operations, inventory and reporting duties, continual training to maintain expertise with the latest device features and services, prepare reports for analysis of trends and services, and maintain inventory.• Shadowed customer support staff on installed new… Show more • Technical Consultant exposed to advanced technologies in voice, data and media entertainment, provided in-house support to customers on operational/maintenance aspects of equipment and service-related problems. • Maintained operations, inventory and reporting duties, continual training to maintain expertise with the latest device features and services, prepare reports for analysis of trends and services, and maintain inventory.• Shadowed customer support staff on installed new software updates, transferred files, troubleshoot issues and handled all incoming customer support phone calls.• Install and troubleshoot proprietary software on Windows 7 and Windows 10 machines. Show less

Received inquiries and network issues via transfer from Tier I. Communicated appropriate options for resolution in a timely manner and de-escalated customer request for higher authority by resolving issues. Informed customers about services availability and assessed customer needs. IT/Help Desk “walking” customer through proprietary software, implementing software and hardware on PC.