Privacy-enhancing technology, Cross-media Measurement, Messaging Signals

Lead architect and developer of inbound messaging platform across 12+ engineers.Innovated a new multi-chat bot, deflection and navigation architecture which invites users to start their journey to AI, redirects non-sales inquiries, and covers 200+ key analytics topics. Received Outstanding Technical Achievement Award.Provided quicker closed loop customer experience feedback to offering managers and marketers as Lead Architect for patent-pending transcript analyzer tool for both human chat and chat bots. Received Manager’s Choice Award.Collaborated and communicated regularly with stakeholders to understand technical requirements and document project progress and risk.Produced relevant architecture artifacts including Architectural Overviews, Business Contexts, Use Cases, Component Diagrams, Context Diagrams, Sequence Diagrams, Architectural Decisions, and Functional & Non-Functional Requirements.Architected performance improvements impacting 50k+ web pages.Led development for chat and authenticated messaging across 50k+ IBM web pages.Architected microservice-based cloud architectures using Kubernetes, Node.js, Python, PaaS, FaaS, oAuth, NoSQL, Redis, Watson APIs (Discovery, NLU, NLC, Watson Assistant), Chat APIs (LivePerson), React.

o Technical specialist on all projectso Solely responsible for growing customer base and increasing sales to support new operationo Developed front-end (HTML, CSS, Bootstrap, jQuery, Javascript, AngularJS)o Designed and developed back-end (PHP, Node.js, CakePHP, SQL, NoSQL)o Planned and oversaw staff trainings on topics including Box Model, HTML5, CSS3, Responsive, Bootstrap, jQueryo Understood customers’ individual needs and communicated those needs to fellow developerso Designed and developed time sheet and leave software for internal usage (PHP, SQL)o Mentored our office manager and developers

o Oversaw and participated in development using PHP, SQL, HTML, CSS, Bootstrap, jQueryo Planned and oversaw staff trainings on topics including but not limited to HTML5, CSS3, Responsive, jQuery, Bootstrap, AJAX, PHP, Wordpress, Joomla, Drupal, Zen Cart, OSCommerceo Oversaw Google Adwords campaigns which brought in contracts from over twelve countrieso Mentored fellow developerso Learned and became fluent in Sylheti dialect of Bengali

o Debugged Linux kernel patches (Asynchronous I/O support)o Ported C++ code and Make files to Linuxo Tested & debugged network security code (Kerberos, Key Encryption)o Overhauled department website (Perl, Java, Javascript, JSP)o Troubleshot network, server, client problems