Steven Duncan Email and Phone Number

As a Global Product Operations Executive I have been highly successful at directing global operations and new product development efforts that drive business and revenue growth. I am customer-centric with the ability to foster strong client relationship and provide excellent customer service. I am also skilled at identifying areas in need of improvement and delivering continuous improvement to achieve operational efficiency. As a manager, I strive to develop and empower teams to achieve a high level of performance.Currently, I am the Vice President of Global Product Operations with Brightstar Device Protection where I direct global product operations and management of personnel in the U.S., Norway and UK responsible for providing property and casualty insurance programs for wireless devices. I oversee SaaS configurations in production environments across the U.S., Canada, EMEA and APAC. I drive profitability through continuous improvement efforts, customer-focused product development, and strategic internal/external partnerships. I also collaborate with executive leadership in formulating long-term goals and developing multi-year plans involving staffing, skill development and budgets. During my career, I had many achievements to include:- Established global support model and defined processes to improve operational efficiency.-