Steven Welsh Email & Phone Number

Cumbria

• We specialise in bespoke software design and development ranging from simple integration projects to full CRM supporting hundreds of users.Over 20 years’ experience in developing intuitive, reliable systems to meet.
• Bespoke CRM
• Systems Integration
• Automation
• Advanced Reporting

Lancashire

• Responsible for support and development of a wide range of Group Operational IT systems through management of geographically dispersed team of 25.
• Budgeting and forecasting: Review strategic projects, produce of accurate Financial Year budgetary figures and ensure effective use of resource within constrained budget.
• Recognised requirement for improved IT ticketing system with agreed KPI/SLA measures and for BSI/ISO compliance. Implemented solution which demonstrated… Show more
• Recognised requirement for improved IT ticketing system with agreed KPI/SLA measures and for BSI/ISO compliance. Implemented solution which demonstrated significant improvement in performance and end user experience.
• Delivered Group Exchange platform replacing multiple Exchange implementations for 1500 employees., seamlessly integrated multiple acquired sites.
• In support of Daisy’s growth by acquisition programme, integrated numerous large IT implementations to extremely challenging deadlines including billing systems, data migrations, Active Directory and CRM for £22m.

Responsible for internal IT systems and management of the team comprising of first line engineers, server technicians and a C# Software Engineering team. Required to manage a £650k IT budget, performance manage the IT team and plan/deliver strategic IT projects. Also actively involved in product in terms of development, supplier review, evaluation and.

Responsible for the day to day IT requirements of the business such as user management, troubleshooting, server administration, LAN, IT Security and telecommunications.